Last edit by: Extraordinary1
American Airlines ConciergeKeySM / "CK" Program (by invitation only)
(Includes Executive Platinum status and Admirals Club membership)
(Includes Executive Platinum status and Admirals Club membership)
NOTE: For questions such as "How can I get Concierge Key?" or "This is my spend: will I get CK?" Please refer to the How do I make / making AA Concierge Key / ConciergeKey / CK?thread
Also see AA Concierge Key invitations / renewal for 2019 status (out early 12/2018).
13 Apr 2020: AAdvantage extends CK status is extended automatically until Jan 31, 2022.
"The ConciergeKey Program is an exclusive program that American Airlines has for our very top customers. This is by invitation only and a very exclusive club." (Billy Sanez for AA)
ConciergeKey Services are provided to a select group of VIPs to facilitate travel on AA. The program is offered on an invitation basis only and is targeted at customers who control travel policy for large organizations. Customers who generate a high amount of revenue for AA may also be invited into this program (possibly those who spend upwards of US$60k a year on travel with AA).
Services provided include airport escorts and pre-boarding (seems variable, more likely during OSO?); assistance with flight changes, seat changes, and upgrade requests via their own dedicated telephone line. In addition, there is the ability to communicate directly with ConciergeKey associates via a dedicated email address. ConciergeKeySM representatives will also monitor day of travel of ConciergeKey members and will proactively reroute or rebook travel when necessary. ConciergeKey status allows check-in at First Class counters, as well as access to elite lines through security at certain airports. Miles and copay upgrades with copay waived.
ConciergeKey is now a distinct elite tier, above Executive Platinum. ConciergeKey benefits include membership to the Admirals Club, international miles upgrades with copayment waived, as well as two additional System-Wide Upgrades (SWU's) as part of CK membership.
CK members have access to Flagship Check-in on any flight, and CK will have Flagship Lounge access when flying a OneWorld airline.
As of 1 Jan 2017, Concierge Key members have upgrade requests prioritized over all other tiers: CK members have an upgrade window of (up to) 120 hours (Executive Platinum member's will retain the 100 hour upgrade window). CK members will board ahead of other passengers.
Regarding Concierge Key tier benefits coming in 2017, please see: New Concierge Key Benefits for 2017: New CK Elite Status Tier
Please: do respect members' privacy by refraining from asking for overly personal information and details relating to ConciergeKey membership or nomination. If your question receives no response, consider the member chooses not to reply, as is his/her right.
Boarding Area's AAdvantageGeek's blog shows the card and documents here.
Previous threads:
ConciergeKey AA Premium Service (ARCHIVED)
ARCHIVED: AA Concierge Key / ConciergeKey / CK (2014 consolidated)
Updated 18 Aug 2019 by ikwia to reflect CK being a distinct elite tier and to clarify the FL access requirement
Updated 25 Jul 2017 by JDiver
AA Concierge Key / ConciergeKey / CK members lounge (master thread)
#2026
Join Date: Jul 2022
Programs: AA/CK
Posts: 43
Life is so weird. Many of us spend a lot of time and resources reaching for this invisible perch. In the end, you still don't get a simple hello or thank you for being CK when you check into something like the Chelsea Lounge (quelle surprise). There are some nice "perks" that are inconsistent, but where they win is when things go wrong. I always feel like I have someone at a phone call away and they have always sorted problems for me quickly.
My favourite thing about CK are the very special rare WOW moments, whether it's being called personally while you're eating in a lounge, getting a tarmac transfer and being in awe of being on the runway with the beautiful lights, or meeting someone whose amazing at AA (instead of hearing all the terrible customer service stories) and realizing how much many of them LOVE flying and love AA.
Yes it's some weird class system that I will never understand, and the amount of effort put into maintaining something that provides minuscule financial return to me is a mystery, I'll enjoy it while it lasts.
My favourite thing about CK are the very special rare WOW moments, whether it's being called personally while you're eating in a lounge, getting a tarmac transfer and being in awe of being on the runway with the beautiful lights, or meeting someone whose amazing at AA (instead of hearing all the terrible customer service stories) and realizing how much many of them LOVE flying and love AA.
Yes it's some weird class system that I will never understand, and the amount of effort put into maintaining something that provides minuscule financial return to me is a mystery, I'll enjoy it while it lasts.
#2027
Join Date: Dec 2018
Location: DFW
Programs: AA ConciergeKey, Marriott Ambassador Elite
Posts: 251
International First Class Lounge at LHR is back open
I experienced the reopened lounge this morning. I believe it just reopened in the last week as it was not open when I was there 2 weeks ago. It's nice and quite improved from the previous lounge, but I still prefer Cathay First Class when in T3.
#2028
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 51
Originally Posted by snydert;[url=tel:35115897
35115897[/url]]I experienced the reopened lounge this morning. I believe it just reopened in the last week as it was not open when I was there 2 weeks ago. It's nice and quite improved from the previous lounge, but I still prefer Cathay First Class when in T3.
#2030
Join Date: Dec 2019
Location: MIA
Programs: Concierge Key, Marriot Ambasador Elite, National Executive Elite
Posts: 8
#2031
Join Date: May 2019
Programs: American Airline EXP; Hyatt Globalist; Marriott Bonvoy Ambassador Elite
Posts: 6
Flying BA Metal vs. AA Metal
Hi All-
Quick question: Do we know if when AA analyzes travel for CK Consideration if it views the LP’s gained on an international AA codeshare flight flown on BA metal the same as it would an equivalent flight flown on AA Metal? Wondering also as it pertains to Jetblue metal as well.
Thanks, all, in advance.
Quick question: Do we know if when AA analyzes travel for CK Consideration if it views the LP’s gained on an international AA codeshare flight flown on BA metal the same as it would an equivalent flight flown on AA Metal? Wondering also as it pertains to Jetblue metal as well.
Thanks, all, in advance.
#2032
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 51
Originally Posted by Rapid;[url=tel:35129858
35129858[/url]]Hi All-
Quick question: Do we know if when AA analyzes travel for CK Consideration if it views the LP’s gained on an international AA codeshare flight flown on BA metal the same as it would an equivalent flight flown on AA Metal? Wondering also as it pertains to Jetblue metal as well.
Thanks, all, in advance.
Quick question: Do we know if when AA analyzes travel for CK Consideration if it views the LP’s gained on an international AA codeshare flight flown on BA metal the same as it would an equivalent flight flown on AA Metal? Wondering also as it pertains to Jetblue metal as well.
Thanks, all, in advance.
Of course that’s all speculation on my part, and I’d love to hear from any CK’s who’ve achieved that status via majority BA spend.
#2033
Join Date: Aug 2013
Location: Isle of Man/East Palo Alto
Programs: AA - CK/Airpass
Posts: 673
Great question, and one I have as well. My guess is that spend on AA metal is likely much more important in CK consideration, although I also suspect that given the close partnership with BA, including shared facilities at JFK, spend on BA metal may valued more than on other Oneworld partners.
Of course that’s all speculation on my part, and I’d love to hear from any CK’s who’ve achieved that status via majority BA spend.
Of course that’s all speculation on my part, and I’d love to hear from any CK’s who’ve achieved that status via majority BA spend.
#2034
Join Date: May 2010
Location: DFW Area
Programs: AA ConciergeKey; Hyatt Globalist
Posts: 296
That makes sense - and would also include Iberia, Air Lingus and Finnair, I expect, since they are also in the North Atlantic JV. Likewise, US to/from Australia (Qantas) and US to/from Japan (JAL) should be the same.
#2035
Join Date: Mar 2023
Programs: All the usual suspects but mostly AA, Marriott, Hyatt, and Hilton
Posts: 6
Soooo…Last week I reported I was notified (in writing!) that the nomination process was completed and that my CK status wasn’t being renewed. Last evening when checking-in for a flight I noticed the date for CK status updated to 2024. Thinking it was a fluke I checked again this morning and the date was still there, and 2 SWUs had been deposited. Still have t received an email, but happy as a clam. I’m toggling between “somebody made something up when writing the email and they weren’t really done making decisions” and “they are going back through the list and reconsidering people.”
Call me happy but confused!
Call me happy but confused!
#2036
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,228
Soooo…Last week I reported I was notified (in writing!) that the nomination process was completed and that my CK status wasn’t being renewed. Last evening when checking-in for a flight I noticed the date for CK status updated to 2024. Thinking it was a fluke I checked again this morning and the date was still there, and 2 SWUs had been deposited. Still have t received an email, but happy as a clam. I’m toggling between “somebody made something up when writing the email and they weren’t really done making decisions” and “they are going back through the list and reconsidering people.”
Call me happy but confused!
Call me happy but confused!
I'll share my story here as I prepare to update my profile from CK to EXP in 2 days... Much of my travel is Asia, where obviously AA network is reduced. I learned I didn't requalify and after trading a couple emails with the exec office, someone called to talk. The TLDR of the discussion was...
- We spent 2 months reviewing and making decisions, so there are no appeals or challenges
- We're sorry we can't get you where you want... but we're not going to just keep you as CK for if/when we resume to destinations you want to fly
- Yes we know we have codeshare and OW partners who can get you there, but we really, really prefer and need to see you on AA metal
- If our route network doesn't meet your needs, we understand if you need to make other decisions
- But could you consider taking AA to Tokyo (where they have a grand total of 2 flights) and then connecting? (Note: of course i would look at this, but not if it's going to add 10 hours to my travels)
- We still hope our EXP/OWE benefits are good enough to make your travels more pleasant, and our increased LP levels something to strive for
They did suggest that there may be an opportunity for another discussion in a few months once this round of dust settles. So it's decision time for me... take some trips which cost me hours of my life, or just let it go for now and (maybe) try again for CK once route networks are closer to pre-Covid levels.
#2037
Join Date: Mar 2023
Programs: All the usual suspects but mostly AA, Marriott, Hyatt, and Hilton
Posts: 6
That's awesome. Happy to hear this for one of our FTers.
I'll share my story here as I prepare to update my profile from CK to EXP in 2 days... Much of my travel is Asia, where obviously AA network is reduced. I learned I didn't requalify and after trading a couple emails with the exec office, someone called to talk. The TLDR of the discussion was...
- We spent 2 months reviewing and making decisions, so there are no appeals or challenges
- We're sorry we can't get you where you want... but we're not going to just keep you as CK for if/when we resume to destinations you want to fly
- Yes we know we have codeshare and OW partners who can get you there, but we really, really prefer and need to see you on AA metal
- If our route network doesn't meet your needs, we understand if you need to make other decisions
- But could you consider taking AA to Tokyo (where they have a grand total of 2 flights) and then connecting? (Note: of course i would look at this, but not if it's going to add 10 hours to my travels)
- We still hope our EXP/OWE benefits are good enough to make your travels more pleasant, and our increased LP levels something to strive for
They did suggest that there may be an opportunity for another discussion in a few months once this round of dust settles. So it's decision time for me... take some trips which cost me hours of my life, or just let it go for now and (maybe) try again for CK once route networks are closer to pre-Covid levels.
I'll share my story here as I prepare to update my profile from CK to EXP in 2 days... Much of my travel is Asia, where obviously AA network is reduced. I learned I didn't requalify and after trading a couple emails with the exec office, someone called to talk. The TLDR of the discussion was...
- We spent 2 months reviewing and making decisions, so there are no appeals or challenges
- We're sorry we can't get you where you want... but we're not going to just keep you as CK for if/when we resume to destinations you want to fly
- Yes we know we have codeshare and OW partners who can get you there, but we really, really prefer and need to see you on AA metal
- If our route network doesn't meet your needs, we understand if you need to make other decisions
- But could you consider taking AA to Tokyo (where they have a grand total of 2 flights) and then connecting? (Note: of course i would look at this, but not if it's going to add 10 hours to my travels)
- We still hope our EXP/OWE benefits are good enough to make your travels more pleasant, and our increased LP levels something to strive for
They did suggest that there may be an opportunity for another discussion in a few months once this round of dust settles. So it's decision time for me... take some trips which cost me hours of my life, or just let it go for now and (maybe) try again for CK once route networks are closer to pre-Covid levels.
#2038
Join Date: Nov 2022
Programs: Frequent AA Flyer
Posts: 51
That's awesome. Happy to hear this for one of our FTers.
I'll share my story here as I prepare to update my profile from CK to EXP in 2 days... Much of my travel is Asia, where obviously AA network is reduced. I learned I didn't requalify and after trading a couple emails with the exec office, someone called to talk. The TLDR of the discussion was...
- We spent 2 months reviewing and making decisions, so there are no appeals or challenges
- We're sorry we can't get you where you want... but we're not going to just keep you as CK for if/when we resume to destinations you want to fly
- Yes we know we have codeshare and OW partners who can get you there, but we really, really prefer and need to see you on AA metal
- If our route network doesn't meet your needs, we understand if you need to make other decisions
- But could you consider taking AA to Tokyo (where they have a grand total of 2 flights) and then connecting? (Note: of course i would look at this, but not if it's going to add 10 hours to my travels)
- We still hope our EXP/OWE benefits are good enough to make your travels more pleasant, and our increased LP levels something to strive for
They did suggest that there may be an opportunity for another discussion in a few months once this round of dust settles. So it's decision time for me... take some trips which cost me hours of my life, or just let it go for now and (maybe) try again for CK once route networks are closer to pre-Covid levels.
I'll share my story here as I prepare to update my profile from CK to EXP in 2 days... Much of my travel is Asia, where obviously AA network is reduced. I learned I didn't requalify and after trading a couple emails with the exec office, someone called to talk. The TLDR of the discussion was...
- We spent 2 months reviewing and making decisions, so there are no appeals or challenges
- We're sorry we can't get you where you want... but we're not going to just keep you as CK for if/when we resume to destinations you want to fly
- Yes we know we have codeshare and OW partners who can get you there, but we really, really prefer and need to see you on AA metal
- If our route network doesn't meet your needs, we understand if you need to make other decisions
- But could you consider taking AA to Tokyo (where they have a grand total of 2 flights) and then connecting? (Note: of course i would look at this, but not if it's going to add 10 hours to my travels)
- We still hope our EXP/OWE benefits are good enough to make your travels more pleasant, and our increased LP levels something to strive for
They did suggest that there may be an opportunity for another discussion in a few months once this round of dust settles. So it's decision time for me... take some trips which cost me hours of my life, or just let it go for now and (maybe) try again for CK once route networks are closer to pre-Covid levels.
I do think the part where they said they very much prefer you to fly AA metal was interesting, particularly as just earlier today another CK member here said they heard differently, that BA spend was considered essentially equivalent to AA spend, at least on TATL routes. It may be that both are true, but that the BA/AA JV is different than the relationship with other OW members, but I guess if nothing else it confirms the vagueness and lack of clarity that surrounds CK qualification.
#2039
Join Date: Nov 2001
Location: RDU
Programs: AA CK
Posts: 2,228
I do think the part where they said they very much prefer you to fly AA metal was interesting, particularly as just earlier today another CK member here said they heard differently, that BA spend was considered essentially equivalent to AA spend, at least on TATL routes. It may be that both are true, but that the BA/AA JV is different than the relationship with other OW members, but I guess if nothing else it confirms the vagueness and lack of clarity that surrounds CK qualification.
#2040
Join Date: Jul 1999
Location: SAF, DCA, and TYS
Programs: AA CK, National VIP, Hyatt Globalist, DL Diamond & MM, UA 1K
Posts: 68
I thought JAL was part of pacific joint venture - trans pacific alliance - which includes revenue sharing.