Apr 28, 2014, 2:43 am
Last edit by: JDiver
Requests for MileSAAver inventory from RM / QMAX limitations
As of 8 April 2014, AA was said to no longer permitting telephone agents make requests for award inventory to be released. This used to be an undocumented benefit for EXPs and was a request to Revenue Management via the QMAX system. This was in error.
slight clarification:
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are: This includes Z/U/T inventories. See AADAVAIL for guidelines.
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
- Update 1710CT/23MAY QSDLFC
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are:
- To complete a party
- To complete an itinerary
- Schedule Changes
- Medical or Death
- To correct AA error
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
Updated 16 Jun 2017
Requests for MileSAAver inventory from RM / QMAX limitations
Apr 24, 2014, 7:45 am
#76
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Apr 24, 2014, 8:25 am
#77
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Since this is now more or less confirmed in AA's own words, I've updated the thread title.
~Moderator
~Moderator
Apr 24, 2014, 8:28 am
#78
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Would someone with a better understanding than myself be so kind as to make notes in the wiki?
Apr 24, 2014, 8:38 am
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As an Executive Platinum member, you have exclusive access to additional MileSAAver® award seating for travel on American Airlines, American Eagle and American Connection flights for you and a companion. While this does not guarantee available seating, it does provide more options when you’re traveling on a MileSAAver award. Simply contact the Executive Platinum Service Desk when you are ready to plan an award trip.
http://www.travelingbetter.com/forum...&postcount=111
Apr 27, 2014, 2:43 pm
#81
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I'm so disappointed in AA. I left DL last year because of the scam tactics and now I feel like the deceit is just following me around. I'm so sick ok these "enhancements"
Apr 27, 2014, 5:15 pm
#82
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Of the April 8th changes, I can't see the faintest, slightest element of "deceit" in the one discussed in this thread.
Last edited by JonNYC; Apr 27, 2014 at 6:05 pm Reason: "The" = "see"
Apr 27, 2014, 5:57 pm
#83
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Apr 27, 2014, 6:06 pm
#84
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Apr 27, 2014, 6:54 pm
#85
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Apr 27, 2014, 8:20 pm
#87
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Last edited by tylerdurden4543; Apr 27, 2014 at 8:31 pm
Apr 27, 2014, 11:17 pm
#88
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It seems perfectly transparent to me that "the one [change] discussed in this thread" is referring to the restrictions imposed in QMAX queries, as indicated in the thread title, rather than a superfluous change that was also made on April 8 and was the focus of an off-topic discussion in the minority of the thread. Just sayin...
Apr 28, 2014, 2:43 am
#90
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It's not actually all that complicated. "Expanded Availability" is award availability that an EP agent can instantly see and offer as it's sitting in their system already. Expanded award availability is documented historically in EP guide…
The QMAX/revenue management request required them to query a system that would "ask" (automated ask and then actual ping to a human) for award inventory to be released. Entirely different process. This process was 100% UNdocumented/unadvertised and was briefly outlined here:
http://www.travelingbetter.com/forum...&postcount=111
The QMAX/revenue management request required them to query a system that would "ask" (automated ask and then actual ping to a human) for award inventory to be released. Entirely different process. This process was 100% UNdocumented/unadvertised and was briefly outlined here:
http://www.travelingbetter.com/forum...&postcount=111