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-   -   Requests for MileSAAver inventory from RM / QMAX limitations (https://www.flyertalk.com/forum/american-airlines-aadvantage/1570445-requests-milesaaver-inventory-rm-qmax-limitations.html)

JDiver Jun 16, 2017 8:39 pm
FlyerTalk Forums Expert How-Tos and Guides
 
Requests for MileSAAver inventory from RM / QMAX limitations

As of 8 April 2014, AA was said to no longer permitting telephone agents make requests for award inventory to be released. This used to be an undocumented benefit for EXPs and was a request to Revenue Management via the QMAX system. This was in error.

Originally Posted by JonNYC (Post 22980401)
slight clarification:
  • Update 1710CT/23MAY QSDLFC

The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are:
  • To complete a party
  • To complete an itinerary
  • Schedule Changes
  • Medical or Death
  • To correct AA error
This includes Z/U/T inventories. See AADAVAIL for guidelines.

The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
This is not related to to the issue of "expanded availability" for EXPs, which is a documented EXP benefit and does still appear to be available.

Updated 16 Jun 2017


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