Apr 28, 2014, 2:43 am
Last edit by: JDiver
Requests for MileSAAver inventory from RM / QMAX limitations
As of 8 April 2014, AA was said to no longer permitting telephone agents make requests for award inventory to be released. This used to be an undocumented benefit for EXPs and was a request to Revenue Management via the QMAX system. This was in error.
slight clarification:
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are: This includes Z/U/T inventories. See AADAVAIL for guidelines.
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
- Update 1710CT/23MAY QSDLFC
The QMAX Shopping Requests guidelines have been modified to reflect the correct policy. The only scenarios that apply when shopping via QMAX are:
- To complete a party
- To complete an itinerary
- Schedule Changes
- Medical or Death
- To correct AA error
The automated system will have an immediate answer and/or PNR documentation either confirming or denying the shopping request. If the above scenarios are denied, contact RSD for assistance. QMAX Appeals Requests is still being reviewed.
Updated 16 Jun 2017
Requests for MileSAAver inventory from RM / QMAX limitations
Sep 5, 2021, 1:57 pm
#241
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,982
Interesting...I asked a CK agent on the phone if it were be possible to open up space on an intl itinerary for an all-Y regional jet flight to complete a Saver award. She was more than happy to do it and said she needed to complete the request, but it would take 24 hours for someone in headquarters to look at it. After 72 hours, no response so I canceled the award and booked on another airline. When I called back after 72 hours, she said they hadn't looked at it yet (the flight was within 24 hours from that 72 hour mark, which I found odd). A simple no, not possible from RM would have been preferred than no answer at all.
Sep 5, 2021, 4:24 pm
#242
Suspended
Join Date: Sep 2021
Posts: 24
Interesting...I asked a CK agent on the phone if it were be possible to open up space on an intl itinerary for an all-Y regional jet flight to complete a Saver award. She was more than happy to do it and said she needed to complete the request, but it would take 24 hours for someone in headquarters to look at it. After 72 hours, no response so I canceled the award and booked on another airline. When I called back after 72 hours, she said they hadn't looked at it yet (the flight was within 24 hours from that 72 hour mark, which I found odd). A simple no, not possible from RM would have been preferred than no answer at all.