Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Nov 23, 2022, 4:00 pm
#1891
Join Date: Jul 2021
Location: US
Programs: AA, AI-FR, ClubVistara, KrisFlyer, EK, InterMiles
Posts: 49
I'm having the same issues! I also have some other CCs saved to my Paypal wallet and no matter where I try to pay via the MasterCard, Paypal automatically picks the other CCs even though the MC GiftCard is saved as the default card. It's very frustrating to say the least since I didn't have any other use case for the gift card.
Nov 24, 2022, 8:27 am
#1892
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,434
Not that much, only about $1200. Looking back in my purchase history, I have had days where I have bought more than that, which suggests this may be a new limit. Unclear whether the limit is based on calendar day or rolling 24 hours (if the latter, my amount may have been higher, probably around $2k).
Nov 24, 2022, 8:46 am
#1893
Join Date: Oct 2010
Posts: 174
Rakuten is at 15% for Dell right now as FYI.
Nov 24, 2022, 2:35 pm
#1894
Join Date: Feb 2003
Location: Calfornia and sometimes GLA
Posts: 375
For booking.com are apartments booked eligible or just hotels? How long does it take to post - after you pay, or after you have the stay?
Nov 24, 2022, 2:46 pm
#1895
Join Date: Jun 2021
Location: LAX/SFO
Posts: 395
Apartements eligible. And points should post 60 days after your stay. Chase after Catera for the points on 60th day as well. Booking can take their time even after 60 days.
Nov 24, 2022, 10:21 pm
#1896
Join Date: Dec 2018
Programs: Marriott Bonvoy LT Plat, AA Gold
Posts: 96
LP points multipliers for Black Friday?
Apologies if this has been answered already - I was confused by the initial LP announcement and recently realized the bonus points on shopping portal count for LP
plenty of big department stores have nice point multipliers on the site - with fine print that LP bonus pts excludes sale merchandise
Point being - it's black friday and most transactions are eligible for some sale or discount. Focused on Saks / Neiman since they have pretty high LP right now (>5x)
plenty of big department stores have nice point multipliers on the site - with fine print that LP bonus pts excludes sale merchandise
- are there recent datapoint / DP re: still getting the multiplier for on-sale items?
Point being - it's black friday and most transactions are eligible for some sale or discount. Focused on Saks / Neiman since they have pretty high LP right now (>5x)
Nov 25, 2022, 6:21 am
#1897
Join Date: Dec 2004
Posts: 7,906
Which store? I've never heard of that happening and don't see that fine print. You can denied for using a coupon not offered on the portal though, not always enforced.
Nov 25, 2022, 7:34 am
#1898
Join Date: Oct 2022
Posts: 25
I’m getting frustrated with a vendor here. I bought a mattress from Nectar that should have been at 6x, so almost 7k points. 15 days passed with nothing so I disputed. Now Nectar comes back and says they gave the commission to someone else. I followed up and said that’s impossible.
Their proof? They got the commission themselves because I used the default offer code “sleepbundle” that auto-populates. That’s their business model, but a mattress and get pillows/sheets free. It also happens to cheat Cartera/the end customer out of their rewards.
Anyone have experience escalating something like this?
Their proof? They got the commission themselves because I used the default offer code “sleepbundle” that auto-populates. That’s their business model, but a mattress and get pillows/sheets free. It also happens to cheat Cartera/the end customer out of their rewards.
Anyone have experience escalating something like this?
Nov 25, 2022, 8:15 am
#1899
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,434
I’m getting frustrated with a vendor here. I bought a mattress from Nectar that should have been at 6x, so almost 7k points. 15 days passed with nothing so I disputed. Now Nectar comes back and says they gave the commission to someone else. I followed up and said that’s impossible.
Their proof? They got the commission themselves because I used the default offer code “sleepbundle” that auto-populates. That’s their business model, but a mattress and get pillows/sheets free. It also happens to cheat Cartera/the end customer out of their rewards.
Anyone have experience escalating something like this?
Their proof? They got the commission themselves because I used the default offer code “sleepbundle” that auto-populates. That’s their business model, but a mattress and get pillows/sheets free. It also happens to cheat Cartera/the end customer out of their rewards.
Anyone have experience escalating something like this?
Nov 25, 2022, 11:36 am
#1900
Join Date: May 2007
Location: MCI/ORD/CDG
Programs: AA Exec Plat, Marriott Lifetime Titanium
Posts: 771
The last few days, some of my purchases from giftcards.com failed to track. Some transactions track and some didn't. The ones that tracked already posted the miles to my AA account. Each transaction at $250 each (Visa cards). Never had this issue before these past few days. I understand after 15 days, I can reach out for resolution. Any luck getting resolution from Cartera and/or GC.com?
Nov 25, 2022, 12:24 pm
#1901
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,688
Mine all tracked properly. Yes, you can get good and quick resolution when you open a ticket for these. However, this time around if you used the outside code it is uncertain what the outcome will be. I would also be reluctant in case any starts clawing back the mile on those that posted. But it may work.
Last edited by nk15; Nov 25, 2022 at 5:15 pm
Nov 25, 2022, 1:18 pm
#1902
Join Date: Oct 2022
Posts: 25
If you used a code not found on the AAeshopping site, you are pretty much SOL on any appeal. It is more than a little sneaky to auto-populate a code that nullifies the clickthrough, but Cartera is pretty clear that use of outside codes will put your mileage earnings at risk. If you want to stick it to Nectar, just return the mattress - most of the online mattress companies have super-generous return policies.
The problem is that I didn’t “use” the code, they entered it without informing me. The bundle was advertised as the standard deal. Part of me is inclined to return it but that thing was damn heavy going up the stairs…they probably know that and they’re using it against me.
Nov 25, 2022, 6:08 pm
#1903
Join Date: Jun 2006
Location: West Palm Beach, FL
Programs: AA EXP, CM Silver, IHG Silver
Posts: 522
The portal has now has $5 off $100+ Virtual Visa Gift Cards until the 27th (so they say)
It comes out to 5% off though, not $5.
$243.45 for a $250 Virtual Visa.
It comes out to 5% off though, not $5.
$243.45 for a $250 Virtual Visa.
Nov 25, 2022, 6:57 pm
#1904
Join Date: Dec 2018
Programs: Marriott Bonvoy LT Plat, AA Gold
Posts: 96
Seems another user (Ned?) had an issue that was on my radar - I do not type in extra coupons but could be denied the bonus
Nov 26, 2022, 8:10 am
#1905
Join Date: Aug 2014
Posts: 1,303
I loaded one of these Mastercards (bought last week) to my amazon account and Amazon gave me a 2-3% bump on top of the $250 for the gift card. Is this for Black Friday? Wonder if it lasts through today ?