BOSnomad

Apologies if it's already been asked/answered - no search parameters helped on this...

I'm traveling domestic Y with one of my employees who has no status. I made the reservation (same PNR) and requested sticker upgrades at the time of booking, not thinking that it might effect how my upgrade gets processed.

I don't necessarily want to use my stickers to upgrade him but would like to make sure mine happens if available. Do I need to phone AA and have them split the record? Will the upgrade(s) be processed for both of us based on my PLT status if I don't?

As always, thanks in advance.

Cheers.

romeoguy

You will have to call AA and split the reservation. Otherwise, stickers will be needed for both if the upgrade processes.

SFO777

Yes. Although if you only have enough stickers in your account for one of you, presumably some AA agent will hit you up for extra at which time you can always decline the extra stickers for him (or have him pay), and then he will be dumped back into Y (although not necessarily a good Y seat).

dstan

As this is good info to have in the "sticker protocols" thread, I've merged it therein.

/Moderator

yuchung5

So to make it clear.
I have a upcoming flight for ORD-SFO.
It is very full.
I, an EXP, will travel with my wife who is PLT.
I have already requested for upgrade.
My wife does not have enough stickers, and I have stickers.
What should I do when I am NOT cleared in 24 hr mark.
Should I check in on line and request to add to the airport list?
What will happen if there is X class available between -24 to -3 hours of departure?

Thanks

yuchung5

pjoalfa

I've noticed that when you have a second person on the PNR, regardless of their status (in my case also an EXP), it quotes the number of upgrade stickers required. Apparently it does not factor the status of the 2nd pax at all, and shows the standard screen instead of 0.

brp

It doesn't factor the status of the second person on this screen, but it does where it really matters- in the implementation. If the second person is EXP, no stickers are taken. If not EXP, stickers come from the account of the second passenger. I think this is only if the second person has status. If not, it may come from the first person, but I'm not sure.

So, this is only an effective typo on that page, but has no bearing on anything else.

Cheers.

markme61

Question, Im LT gold and my wife is Exc gold and earned some 500 mile upgrades that she has not been able to use. She will not be Exc gold after this year, what happens to the upgrades, and how long till it does?

dstan

Welcome to FlyerTalk, markme61! I've extracted your post from the FAQ thread, which is reserved for discussion of the FAQ itself.

1) After she loses Gold status (there is no "Exc gold"), your wife will only be able to use her stickers when she is traveling on Y/B fares.

2) Your wife will lose status at the end of the current membership year, which ends 2/28/2011.

Please see also:
• What can I do with 500-mile upgrade / stickers I cannot use?

ashill

Also note that the stickers do not expire, so if she ever qualifies for Gold again in the future, she'll be able to use the stickers then.

dstan

Thanks, forgot to include that!

pjoalfa

I could easily be wrong but it seems to me she can also use her stickers with no status if she upgrades by virtue of an elite companion.

dstan

It's been posted here that non-elites are allowed to use their own stickers ONLY when traveling on Y/B fares.

RogerD408

Background: flew three segments as a companion of an EXP with records linked. Upgrades were pulled from my account on only one leg. Leg 1 & 3 cleared before day of flight. Leg 2 cleared day of.

Asked at LAX AC about status of upgrade. She insisted the upgrades had to come from EXP's account. Checking account day after two of the three legs were pulled from EXP account. Called Plat number, agent one said yes upgrades come from EXP. Offered to pass me to EXP desk and agent two said yes ugrades come from EXP. Got passed to Customer service and agent said no, the upgrades should have come from my account and processed an adjustment to transfer upgrades from my account to EXP.

Sent an eMail to AA asking where I can refer AA staff to know the proper process. S/He confirmed the process is for the upgrades to be pulled from each elite's account. Also stated if I wanted the EXP's upgrades to come from my account we both need to bypass OLCI and speak with an agent at the airport. ??? Typical non-sequitur response (although correct, who would want to pay for a free benefit?).

I've replied asking them again if there was some place I can refer an agent when they insist I am wrong about this process. Anyone here happen to know? I've shocked several AA staff when I use to ask for the ADC code to be changed back when that was the way to do it. Spouting chapter and verse of AA training material should not be required, but I'd much prefer the process to work right the first time and not have to chase it down afterwards.

oklAAhoma

Would you please clarify? I don't know what you mean by "typical non-secular response" nor do I understand, in the context of this discussion, the reference to paying for a free benefit?

Thanks, and sorry if I am being dim-witted about this.