tribe_has_spoken

Success. 5700 outstanding torwards upgrades. Called. Will get two stickers.

The CS person did put me on hold to first check with a supervisor.

MACH81

I was at 59731 miles. Got 4! great CS! ^^^

spanishflea

Anyone tried this from the UK? I should be on about 7500 after some flights posting in a few days (As I assume its calculated from date of flight, not date of miles posting?)

Otherwise I'll just do it from the US at the weekend I guess.

andrzej

all the above posts confirm mine.....

yojimbo

I received 2 upgrades today for 6,200 miles.

Seems like a fair deal to me.

richarddd

After 10 minutes of listening to AA's hold commercials, CSR picked up, immediately said she was happy to credit me with two stickers for my 5,450 miles, put me on hold for a bit, came back and said it was done.

skAAtinsteph

I have 16 miles towards upgrades. Do you think if I call I can get a pass to sit up front for like 5 minutes or so of my next flight?

JK!!!! Happy New AA Year to everyone!

sjharte

tried from the UK but calling the US 800 number using Skype. CSR had no idea what i was talking about (my accent probably didn't help). As I had had to hold for ages to get through in the first place I didn't want to try calling again so I suggested she speak to her supervisor (I am on 29818 so only 182 miles short of 4 stickers). She left me on hold for ages and eventually would only give me 2 stickers even though I was so close to 4 (I tried without success to argue for 3).

Entire process took 27 minutes!

pixpixpix

This is actually an interesting exercise and a good move by Aadvantage:

1) It doesn't cost them anything. The small number of extra upgrades are space available anyway and unlikely to impact the overall benefit. The small amount of agent time is compensated by 2)

2) It builds good will among the most dedicated frequent flyers. I mean really, who else has the incentive to sit on the phone for 5-20 minutes for a few stickers, or would even think of it? But for those who do it generates positive perceptions.

3) They don't need to formalize it. It is enough that it is a special unwritten "benefit" for those who take the time to call. Other Aadvantage members would be unlikely to notice

4) It sure beats the alternative of saying "no" which actually would generate ill will and seem unfair.

It would be interesting to pay attention and see how long after March 1st they keep honoring these requests.

Also has anyone had success with emailed or faxed requests?

pushback

Just got 2 stickers for 36,731 miles. Thanks JT!

JT was sure to mention, however, that he is "putting a note in the account so if I need to call back about it the other agent will know where we 'left off'."

Now JT didn't think I would try to double dip it--did he?

jmplatinum

Just called and waited on hold for about 15 minutes and received 1 stickers for my 74,405. ^

starlite

Thanks Flyertalk (ers)

Called AA customer service and was told no!
Sent email to AA customer service and got a reply (3 upgrades for my 27,525) within a hour!!

Did the same for my husband as well got 2 upgrades for his 25,500.

Thanks again for all the info flyertalk has to offer.

Ross0

I just called AA plt desk who said that I had to speak to customer service. i didn't realize that I had to call CS (didn't read this thread carefully enough i guess). Anyway, he said they closed 2 minutes ago. I guess i'll have to try tomorrow. might be too late though.

I did send AA an email last night, but no response yet.

oklAAhoma

Tomorrow shouldn't be too late. The rep we spoke with on my mom's behalf said it could even wait until next week to make sure all February flights had posted.

TxH2O

Tonight must have been generous CSR night. My father was promised his 3 upgrades for X6,921 miles towards upgrades, but of course I will wait till they post before totally breathing easy.

But hey, you never get anything unless you ask right? Thanks everybody!


Edit: I have forgotten how quick AA is to reset mileage counters. Back to 0 again, time to build it up again!