ricktoronto

They expect you to exhibit a pattern of inability to use them and they look at your record. Paid full fare or paid F/J or nothing but international flights where they are unable to be used at all. A lot of miles upgrades helps too. Don't expect it to be automatic.

aces219

I called today and got 2 for my 7409 miles. I was on hold for a while because I think she was talking to someone trying to figure out what to do.

simongr

Colour me dim on this but just to be very clear, the policy is that you get 4x500 mile upgrade "stickers" for every 10,000 miles flown. You have received 8x500 stickers already (for your first 20,000 miles flown) and AA have given you another 2x500 mile upgrade stickers? Seems overly generours of them.

I ahve 53722 miles towards elite upgrade - I guess I should call AA and ask for my extra sticker... Seems a bit of pointless policy from AA to require blocks of 10,000 if they will give them out for blocks of 2,500...

Torgen

It's even equally as pointless as requiring them to be spent in 500mi increments instead of the actual distance of the flight.

olimaspecto

They'll only give them out in blocks of 1 500-mile cert for 2,500 EQMs near the counter reset date of March 1. I think it makes perfect sense for them to do this on a request basis when people call in and ask specifically, since its not an automatic policy.

MrKite

I think it makes sense as well. However, the CSR I spoke to said I had to call back after March 1. YMMV.

chiproos

Mrkite:

"I think it makes sense as well. However, the CSR I spoke to said I had to call back after March 1. YMMV."

All I know is I called yesterday and was transferred to Advantage Customer Service and the rep manually added 2 500 mile upgrade segments for me. She said it could take up to 48 hours to post in my account however they were there this morning.

To some taking the time to call and ask for this seems petty however I look at it as these are segments we have earned and should get credit. In fact I don't really think the counter should be reset every year and would love to know AA's reasoning for this. That being said, I was 8 miles shy of a 3rd 500 mile segment and accept the customer rep's response that she tried but could not get me credit for it. Guess close only counts in horseshoes.

AAir_head

Miles Toward Elite Upgrades = 32,862.

I just called and the CSR said she didn't know what I was talking about, then started scrolling through the "rules" on her system and said something about only giving stickers to non-US customers (makes no sense, since they can't use them) and that I could only exchange miles for stickers if I were an overseas resident ... again, makes no sense since I can do that online ... I politely ended the conversation and am now calling back ...

Edited to add: the second call did the trick! The CSR knew exactly what I was talking about. Had to wrangle a bit, but she "made an exception" and granted me one sticker.

I know it's only one sticker, but I might as well try to get what I've earned.

ZakkW

I got an extra sticker today because of this thread. Thanks!

Even though my miles to year were above the x5000 mark, I could not get a second sticker because only my miles since making status again were counted in the total.

ZakkW

LongingForORD

Really glad i saw this. I have 29,945 miles towards upgrade. Saw the post, called AACS, had to wait on hold 10 minutes, but the very sweet CS said I was the 3rd call she got today. She had a list and would post the upgrade on March 1st. She did nicely said they would post all 4 upgrades. Thanks!

Island

I'll bet there is no instruction sheet. I'll also bet they understand the T&C that says you get 4 when you pass every 10K mile increment. So I am not sure why one is disappointed they didn't get 4 when they didn't cross 10K miles. Then maybe they could make the threshold 9,500 miles. But then what if you oly do 9,250 miles, you still want 4. Where do you stop?

And why would they give your father 3 for 6,921 miles? I don't understand. It seems like a great gesture to give 2.

oklAAhoma

^ In this case something seems better than nothing. Not sure why some don't see it that way.

simongr

I probably didnt phrase my earlier post clearly enough - I think it is great on some levels that AA do this when they dont have to. I just find it a strange quirk - when there are clear blocks and obstacles to getting something when not exactly entitled to it (guess I am bitter and not being able to find a way to break the rules in my favour regarding EXP qualification.

Congrats to everyone who got the extra stickers - for me 1 sticker isnt worth the call to them at this point - all flights in F in US for next few months.

FTW

I ended up at 79,914 miles...called and received 4 whole stickers! A nice gesture indeed. Thanks, FTers! ^

bdemaria

On Feb. 28.

Its not as if I would ask for 2 stickers just b/c I had reached a certain point on the way to 10K. Rather I'm asking for some credit for having surpassed a halfway point by a certain deadline.

I was at 6,068 and they gave me two more. No groveling on this end, no questions/confusion with the CS agent either.

Ultimately it makes good business sense for AA to accommodate such requests as its one way of a keeping a traveler committed to their product.