glsebs

Thanks to all for giving me the idea to ask for four upgrade stickers as I have 39,209 miles towards elite upgrades... only 790 miles away from 40,000 miles needed for the last 4 stickers for this year. I am on hold with AA CS and hope they will take pity on me and give me the stickers!
My question is this....my husband and I were both Platinum this year, but we did not reach this level for 2008. My husband purchased Platinum status for next year, and I am downgraded to Gold. When we request upgrades for flights, since he will be Platinum again, we can both be upgraded 72 hours out....correct? Whose account will these upgrades be taken out of....I still have 18 left from last year....will they be taken out of his account since he is Platinum or will they be taken out of his for his upgrade and mine for my upgrade. Am I making sense....I want to make sure I can use my upgrades as I have so many in my account.
Thanks to all of you experts who have given such great advice and suggestions on this forum!

ps Just spoke to CS and they will give me the 3 stickers....hooray!

BOSnomad

7,622 miles, 90 seconds on hold, 3 stickers. sweet.

Boeing2027

Which customer service number do you call? The standard (for me) Gold Desk?

BOSnomad

I called the PLT desk and asked to be transfered to Customer Service - the transfered call was immediately answered.

vasantn

If you are traveling on the same or linked PNR, your upgrade window will open at 72 hours.

The stickers will come out of your respective individual accounts.

bdemaria

800/421-0600

TxH2O

They have no obligation to even give him one. Some folks here have gotten amounts beyond what would appear justified given the proportion towards the next 10K, and I feel it is no big deal to see if I can get the same for him. He is the one who actually needs stickers, I will be flying exclusively international in the future in paid J and will end up with a couple dozen stickers in my account for when I begin flying domestically again.

pixpixpix

My wife and I also are plat and gold. If you ask at the counter at checkin they can also take them from each of your accounts.

We just came back from the UK and although I had asked outbound that they all come out of my account, they actually dinged each of our accounts on the return

A few minutes on the phone with Customer Service and the agent was able to move 4 stickers back to my wife's account.

Since my wife doesn't travel as much (gold) it is better to keep a balance in her account in case she ever travels on her own.

Boeing2027

Thanks for all the info

platboy

Just got off the phone with AAdvantage CS and was told that 2 pro-rated 500 milers would be automatically processed if you hit 5000 miles. Who knows if that's true or not, but thought I would post.

brp

Definitely not true, IME...and in the experience of most people who have posted here. The only "automatic" thing I've seen is that my wife crossed 10K and EXP on the same flight...many have said that they did not get the final 4 stickers and had to call...she did.

The "orphan stickers" thing has never been automatic, AFAIK.

Cheers.

fellowtraveler

Just reached a CSR who said in her three years, she'd never heard of such a request (I asked that my 6,500 miles be prorated for 2 stickers). She checked around and said, "You're right; it's absolutely routine for us to grant the request. I learn something new every day." And so she did.

I prefer the "Check with supervisor" approach to Hang-up-and-try-another-rep but YMMV.

That said, I'd not put any stock in a CSR who said that there's an automatic prorate at 5,000.

Hayvenhurst

With 7907 miles I spent 6 minutes on hold and received 2 upgrades. (I was hoping for 3 but I didn't argue when 2 were offered.)

Petdog

- 800-421-0600
- 2 minutes on hold
- asked to be credited 3 stickers for the 8,500 excess miles
- pointed out that my last flight, from Monday, had not yet posted
- rep. checked my records and gave me 3 stickers without hesitating
^

2TallSeaFlyer

4 minutes on hold and a CSR who didn't know what I was talking about eventually turned into a verbal confirmation that my 4,160 miles toward upgrades were being converted to 2(!!) stickers.