Apr 16, 2013, 12:37 pm
Last edit by: JDiver
MODERATOR GUIDEPOST
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
16 Apr 2013: AA computers down systemwide, many flights etc. affected
Apr 16, 2013, 1:56 pm
#76
Join Date: May 2007
Posts: 523
Checking MCO flight info display and it shows some AA flights cancelled. The same flights on AA.com show ontime.
Apr 16, 2013, 1:57 pm
#77
Join Date: Mar 2008
Location: San Jose
Programs: AA PLT 1MM
Posts: 83
I was able to get a kiosk to print our boarding passes, even though there was a red-jacketed guy standing next to it saying that the system was down and shooing people away; with BP's in hand we went back to the priority checkin counter, checked our bags (with hand-written tags), and we were good to go through security.
We're still sitting in the club.
Apr 16, 2013, 1:58 pm
#78
Join Date: Apr 2001
Location: DFW
Programs: AA EP 3MM, UA Silver, Bonvoy LT TIT, Hyatt Explorist, HH Silver, Caesars PLT
Posts: 7,259
http://www.wfaa.com/news/business/gr...203255751.html
Apr 16, 2013, 2:04 pm
#79
Join Date: May 2007
Posts: 523
Can anyone tell me where AA995 is coming in from before leaving to GRU tonight?
Apr 16, 2013, 2:10 pm
#80
Join Date: Mar 2006
Location: SFO
Programs: UA S
Posts: 1,335
JFK AC reporting systems are coming back online
Apr 16, 2013, 2:11 pm
#81
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,256
Apr 16, 2013, 2:12 pm
#82
Join Date: Apr 2013
Posts: 1
landed LAX from ORD flight 2293
Told computers are down and ar"en't going to a gate
Are going to a remote location to deplane and getting bussed to terminal
Told it is going to be awhile as "a bunch of international flights got in ahead of us
Fun
Told computers are down and ar"en't going to a gate
Are going to a remote location to deplane and getting bussed to terminal
Told it is going to be awhile as "a bunch of international flights got in ahead of us
Fun
Apr 16, 2013, 2:13 pm
#83
Join Date: Dec 2009
Posts: 1
I'm in the AC at JFK. They just announced that the system was back online and that they'd be making announcements regarding specific flights soon.
Apr 16, 2013, 2:13 pm
#84
Join Date: Apr 2012
Posts: 2
Reply to tonytifao's question about AA995
AA906 - already in MIA (5:22AM)
AA906 - already in MIA (5:22AM)
Last edited by TravisTX; Apr 16, 2013 at 2:16 pm Reason: clarification
Apr 16, 2013, 2:18 pm
#85
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM EXP, SQ Solitaire, LH SEN, CX DM, Hyatt CC, Marriott LT Titanium
Posts: 3,179
At the FL at LAX and the agents just announced the computers are back up, and a few flights have started boarding again....
Apr 16, 2013, 2:21 pm
#86
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,535
Apr 16, 2013, 2:22 pm
#87
Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,578
16 Apr 2013: AA computers down systemwide, many flights etc. affected
At PDX for 604 PDX-DFW at 3:00pm.
Board at the airport shows Canceled but AA app shows on time and the gate agent says the flight is still loaded in the system.
Plane is at the gate so here's to hoping we lead.
Also big props to the AA staff at PDX. Long lines of disgruntled passengers but the agents are doing a good job IMO.
They even have pizza, sodas and water at the gate for passengers. Very kind.
Board at the airport shows Canceled but AA app shows on time and the gate agent says the flight is still loaded in the system.
Plane is at the gate so here's to hoping we lead.
Also big props to the AA staff at PDX. Long lines of disgruntled passengers but the agents are doing a good job IMO.
They even have pizza, sodas and water at the gate for passengers. Very kind.
Apr 16, 2013, 2:33 pm
#89
Join Date: Aug 2010
Location: NYC
Posts: 302
Re-boarding the plane now at FLL. No word on departure but it's all manual so it's a long process
Apr 16, 2013, 2:42 pm
#90
Join Date: Sep 2010
Location: SFO
Posts: 886
Via Facebook:
Very well handled, I think, for a very bad situation.
UPDATE as of 3:30pm CDT: Our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day. We have made several options available to our customers:
If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline’s ticket counter with their electronic ticket number.
If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.
If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.
It is important to note we see no evidence that today’s technical outage is related to the tragic events in Boston.
We will continue to provide more information throughout the day as we make progress in resolving this issue. We apologize to our customers and our people for this inconvenience.
If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent or by going to the other airline’s ticket counter with their electronic ticket number.
If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.
If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.
It is important to note we see no evidence that today’s technical outage is related to the tragic events in Boston.
We will continue to provide more information throughout the day as we make progress in resolving this issue. We apologize to our customers and our people for this inconvenience.