Apr 16, 2013, 12:37 pm
Last edit by: JDiver
MODERATOR GUIDEPOST
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
16 Apr 2013: AA computers down systemwide, many flights etc. affected
Apr 16, 2013, 11:28 am
#31
Join Date: Jun 2006
Location: SF BayArea
Programs: Nothing worth mentioning
Posts: 2,223
DFW-MIA-EZE
My flight from SFO landed at DFW on time & we deplaned without any problems; Arrivals & Departures boards appeared to be posting correctly. It wasn't until I reached the club that I found out there was an issue with AA computers. Right now they are instructing pax's to go to their gates at the posted boarding time & assume their flights will be leaving on time. Hope this computer malfunction doesn't further extend this already very long flight day!
Apr 16, 2013, 11:30 am
#32
Join Date: Mar 2011
Programs: AA Platinum Pro, Hilton Diamond, Hyatt Exploralist, Marriot Silver
Posts: 2,065
What will be interesting will be how they handle not only possible irrops, but also the tone set afterward. When this happened to UA, they were basically unapologetic. I'm hoping AA will do better.
Apr 16, 2013, 11:32 am
#33
Join Date: Aug 2004
Programs: Marriott Plat
Posts: 946
There is a nationwide ground stop for all AA mainline flights until 2PM eastern, and ground stops for AA flights to DFW and ORD until 2:30 eastern.
Apr 16, 2013, 11:38 am
#34
Join Date: Mar 2013
Location: LAX/SFO
Programs: AA EXP, UA 1K, AS MVP Gold, DL SM, HH Gold, SPG Gold
Posts: 22
At JFK
AA 003 JFK-LAX 12pm flight is still at the gate, boarded and closed. The captain of my flight AA 117 just walked out, started fussing with the computers then walked elsewhere, clearly frustrated with the state of things.
No delays have been announced amazingly.
Just heard a page "will the flight crew from flight 3 please return to gate 38" - good news?
AA 003 JFK-LAX 12pm flight is still at the gate, boarded and closed. The captain of my flight AA 117 just walked out, started fussing with the computers then walked elsewhere, clearly frustrated with the state of things.
No delays have been announced amazingly.
Just heard a page "will the flight crew from flight 3 please return to gate 38" - good news?
Apr 16, 2013, 11:38 am
#35
Join Date: Mar 2005
Location: MSY
Programs: AA Plat Pro, UA Plat, VS Silver, Marriott Titanium, Hyatt Explorist
Posts: 2,531
Apr 16, 2013, 11:47 am
#36
Join Date: Aug 2010
Location: NYC
Posts: 302
AA 816 FLL to ORD. We were On the runway almost home free, but then alas called back to the gate. The pilot is offering tours of the cockpit. Most people left the plane, but the plane is actually way more comfortable than anything in the terminal. So it's just me and a handful of pax here.
Apr 16, 2013, 11:54 am
#37
Join Date: May 2007
Posts: 523
Nothing on AA.com regarding the problem. The only way I found out was via Facebook. You can still book and reserve fine on AA.com
Apr 16, 2013, 11:57 am
#38
Join Date: Jun 2010
Location: USA and UK
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,351
Here at IAH, we have just been informed of a company wide ground stop until at least 3:00pm DFW time.
Apr 16, 2013, 12:03 pm
#39
Join Date: Jul 2011
Location: NYC
Programs: All of them...
Posts: 382
AA.com looks up to me, and I can book flights in my Sabre system
Apr 16, 2013, 12:07 pm
#40
Join Date: Apr 2008
Posts: 1
ord
Still sitting on the plane at ORD since 1045. No light at the end of the tunnel. The captain isnt even on the plane
Apr 16, 2013, 12:07 pm
#41
Join Date: Sep 2012
Location: RDU
Programs: AA EXP, Hyatt Diamond, HHonors Gold, SPG Gold, Hertz PC, AMEX PLT
Posts: 314
Phew - I got lucky! Flew the SFO-ORD redeye last night and then the early morning flight today from ORD-RDU. Left ORD at 7:15 AM CDT this morning on-time. I must have just missed all the fun.
Apr 16, 2013, 12:16 pm
#42
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
At DFW now, we basically took a tour of the whole airport without a word from the flight deck, now we are sitting in a LONG line waiting for a gate...
Apr 16, 2013, 12:26 pm
#44
Join Date: Aug 2004
Location: DCA, EGE, IAD
Programs: MR LTT, BA Gold, AA LTP, UA Silver
Posts: 6,077
Where? I see nothing about flight disruptions on aa.com on the home page or in their news section.
Are you talking about the little blurb at the top of the home page. If so that was there yesterday.
Are you talking about the little blurb at the top of the home page. If so that was there yesterday.
Apr 16, 2013, 12:27 pm
#45
Join Date: May 2007
Posts: 523
The gray bar up at the top and saying: "American's reservation system is experiencing intermittent outages. We are working to resolve the issue and apologize for any inconvenience. Please use AA.com to check gates and times."