Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > American Airlines | AAdvantage (Pre-Consolidation with USAir)
Reload this Page >

16 Apr 2013: AA computers down systemwide, many flights etc. affected

16 Apr 2013: AA computers down systemwide, many flights etc. affected

    Hide Wikipost
Old Jul 3, 13, 1:49 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
MODERATOR GUIDEPOST

On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.

The original wikipost can be read in the first post's Moderator Note.

Those still travelling and affected were advised to read this post this post.

The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
Print Wikipost

 
Old Apr 16, 13, 10:00 am
  #1  
Original Poster
 
Join Date: Jun 2009
Location: Los Angeles, CA
Programs: AA EXP (3.5MM), UA Premier, Hertz President's Circle, Marriott
Posts: 163
16 Apr 2013: AA computers down systemwide, many flights etc. affected

Here at LAX, their system crashed at 8:45 so agents cannot check passengers in and all flights are on hold for departure. Pilot says the problem is system wide.

==================MODERATOR NOTE=================


The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.

The original wikipost in its form during the event is shown here:


Because of the widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown, this thread was made a very temporary "sticky" thread; it will now be released.

If you are directly affected by the outage, you can try the AA OSO Desk at 800-446-7834 (staffed only during OSO incidents) for assistance if you are currently affected by the systems problem. Please do not use them for relatively routine matters; they are likely to shut the OSO Desk down soon.

A "voluntary ground stop" was implemented for all domestic flights until 5 PM Eastern / 4 PM Central is now over; recovery is is expected to affect some flights Wednesday.

aa.com announced and pulished the following policy:

Important Updates on AA System Outage

As of 3:30pm CDT, our systems have been fully restored, however we expect continued flight delays and cancellations throughout the remainder of the day. We have made several options available to our customers:

If customers must travel today and are already at the airport, they can rebook on another airline by visiting an American Airlines agent, by calling other airlines or by going to the other airline's ticket counter with their electronic ticket number.

If customers must travel today and are not yet at the airport, they can rebook through American Airlines reservations or through another carrier and American will honor the fare difference.

If a customer chooses not to travel today, there will be no charge for reservation changes or a full refund will be provided.

It is important to note we see no evidence that today's technical outage is related to the tragic events in Boston.

We will continue to provide more information throughout the day as we make progress in resolving this issue. We apologize to our customers and our people for this inconvenience.


We request members try to refrain from just making comments or speculation so members can post information that can be helpful to those experiencing difficulties, at least until the issue is resolved. Until that time, information not useful to today's AA flyers has been and will be summarily deleted. Thanks for your understanding and good luck in your travels.

AA Travel Information link and policy

AA Twitter feed link

Link to FlightAware listing of cancelled flights today

Link to AA's FaceBook account

Link to Dallas Morning Herald's Dallas News Airline Biz Blog feed


Last edited by JDiver; Jul 3, 13 at 5:22 pm
DaveInSFV is offline  
Old Apr 16, 13, 10:09 am
  #2  
 
Join Date: Mar 2013
Location: LAX/SFO
Programs: AA EXP, UA 1K, AS MVP Gold, DL SM, HH Gold, SPG Gold
Posts: 22
AA computer systems down at JFK

All computers and self checkin kiosks are down at JFK on AA. If you're on the way, try to get a mobile BP. Luckily I did so earlier and am now in the FL instead of waiting for everything to come back online.
KSBA is offline  
Old Apr 16, 13, 10:29 am
  #3  
FlyerTalk Evangelist
 
Join Date: Jan 2001
Location: NYC
Programs: AA LT PLT / 3MM, Marriott LT Gold
Posts: 30,575
The EXP Desk cannot access reservations either. They said it was a "systemwide" problem.
vasantn is offline  
Old Apr 16, 13, 10:32 am
  #4  
 
Join Date: Nov 2009
Location: Arlington, Va.
Posts: 321
And according to Twitter all ops nationwide are grounded. If you are on a plane, you are stuck there. In an airport? Stuck there too.
PlateMan is offline  
Old Apr 16, 13, 10:35 am
  #5  
 
Join Date: Jan 2012
Programs: AA EP; HH Diamond; Marriott Plat; IHG Plat; National EE
Posts: 326
DFW Ops Normal

Probably an evolving situation, but DFW is normal at 11:30 CT. Thread title should be changed.

Inbound/Outbound flights listed as on time. Waiting to board to COS now, saying they will check in "the old way", i.e. taking part of the boarding pass. Saying computers are down, what connectivity they have is very slow.
mwk190 is offline  
Old Apr 16, 13, 10:36 am
  #6  
 
Join Date: Mar 2005
Location: MSY
Programs: AA Plat Pro, UA Plat, SPG/Marriott Plat, Hyatt Explorist
Posts: 2,490
16 Apr 2013: AA computers down system wide, flights cannot depart

Stuck at an out station until computers come back up. Lucky I have a four hour layover before my dfw-LHR this afternoon..
oopsz is offline  
Old Apr 16, 13, 10:37 am
  #7  
 
Join Date: Dec 2006
Programs: AAdvantage EXP, Lifetime Platinum
Posts: 182
Feel for ya, LA. Checking in from SFO's tarmac, where my LAX-bound flight just pulled over off the runway and into a holding spot.
mjpflyer is offline  
Old Apr 16, 13, 10:42 am
  #8  
 
Join Date: Jan 2012
Programs: AA EP; HH Diamond; Marriott Plat; IHG Plat; National EE
Posts: 326
Originally Posted by PlateMan View Post
And according to Twitter all ops nationwide are grounded. If you are on a plane, you are stuck there. In an airport? Stuck there too.
Whose Twitter? American's Twitter is not reporting this.

Again per above I'm sitting at the gate in DFW- departures are boarding.
mwk190 is offline  
Old Apr 16, 13, 10:43 am
  #9  
 
Join Date: Dec 2006
Programs: AAdvantage EXP, Lifetime Platinum
Posts: 182
Update from our pilot. ..apparently, according to operations, the computers keep going up and down ....and they're still more down than up
mjpflyer is offline  
Old Apr 16, 13, 10:43 am
  #10  
 
Join Date: Dec 2009
Posts: 262
Originally Posted by mwk190 View Post
Probably an evolving situation, but DFW is normal at 11:30 CT. Thread title should be changed.

Inbound/Outbound flights listed as on time. Waiting to board to COS now, saying they will check in "the old way", i.e. taking part of the boarding pass. Saying computers are down, what connectivity they have is very slow.
I can confirm this is not the case. Baggage tags are being handwritten, AA agents are confirming multiple delays. Maybe you got in right before the outage?
sellouts is offline  
Old Apr 16, 13, 10:46 am
  #11  
 
Join Date: Apr 2004
Location: NY
Programs: AA Plat 1MM, IC RA, HH Gold
Posts: 2,783
16 Apr 2013: AA computers down system wide, flights cannot depart

Computers down at LGA as well. Plus the terminal was evacuated earlier.
RxCapt is offline  
Old Apr 16, 13, 10:46 am
  #12  
 
Join Date: Dec 2006
Programs: AAdvantage EXP, Lifetime Platinum
Posts: 182
MWK...they boarded SFO's flight and pushed back on time 9:05 even though the computers were down... and the up down nature of the prob might be why it seems normalish
mjpflyer is offline  
Old Apr 16, 13, 10:51 am
  #13  
 
Join Date: Aug 2012
Location: KHOU + KSFO
Programs: AA EXP | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 6,443
Originally Posted by mwk190 View Post
Whose Twitter? American's Twitter is not reporting this.

Again per above I'm sitting at the gate in DFW- departures are boarding.
Just says that Sabre is down

Our reservation & booking tool Sabre is offline. We're working to resolve as quickly as we can. We apologize for any inconvenience.
Antarius is offline  
Old Apr 16, 13, 10:52 am
  #14  
 
Join Date: Jan 2012
Programs: AA EP; HH Diamond; Marriott Plat; IHG Plat; National EE
Posts: 326
Originally Posted by sellouts View Post
I can confirm this is not the case. Baggage tags are being handwritten, AA agents are confirming multiple delays. Maybe you got in right before the outage?
As I said I assume it's evolving, for example the above post that the computers are going up and down.

However status boards here at DFW at 11:50 CT still show typical ops, i.e. majority of flights on time.

Didn't interact with the land side since I carry on and use the mobile BP. If they are able to hand write baggage tags as you said, I assume this means they are still able to access flight manifests somehow.
mwk190 is offline  
Old Apr 16, 13, 10:53 am
  #15  
 
Join Date: Oct 2005
Posts: 45
Yuck

System wide outage affecting MIA into 2nd hr lines out the door no processing reservations
ksmith142 is offline  

Thread Tools
Search this Thread
Search Engine: