Apr 16, 2013, 12:37 pm
Last edit by: JDiver
MODERATOR GUIDEPOST
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
On April 16, 2013, AA suffered widespread problems (bookings, changes, aircraft holds and cancellations) caused by an HP-owned communications link breakdown. Many travellers were affected by cancelled or extensively delayed flights; this thread was dedicated to providing as current information as possible to members involved, and extraneous comments were suppressed by deletion and members asked to hew to strict informational guidelines.
The original wikipost can be read in the first post's Moderator Note.
Those still travelling and affected were advised to read this post this post.
The thread relating to proactive and related compensation provided to distressed / affected flyers as a result of the 16 Apr 2013 events can be read here.
16 Apr 2013: AA computers down systemwide, many flights etc. affected
Apr 16, 2013, 1:20 pm
#61
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Looks like for hubs, the time will be 4:30 pm CT
http://www.fly.faa.gov/flyfaa/flyfaa...p?ARPT=ORD&p=0
Due to AAL MAIN LINE ONLY. AUTOMATION ISSUES, departure traffic destined to ALL airport will not be allowed to depart until at or after 21:00 UTC.
Due to AIRLINE AUTOMATION, departure traffic destined to Dallas/Ft Worth International Airport, Dallas-Ft Worth, TX (DFW) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to John F Kennedy International Airport, New York, NY (JFK) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to Los Angeles International Airport, Los Angeles, CA (LAX) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to La Guardia Airport, New York, NY (LGA) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to Miami International Airport, Miami, FL (MIA) will not be allowed to depart until at or after 4:30 pm CDT.
http://www.fly.faa.gov/flyfaa/flyfaa...p?ARPT=ORD&p=0
Due to AAL MAIN LINE ONLY. AUTOMATION ISSUES, departure traffic destined to ALL airport will not be allowed to depart until at or after 21:00 UTC.
Due to AIRLINE AUTOMATION, departure traffic destined to Dallas/Ft Worth International Airport, Dallas-Ft Worth, TX (DFW) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to John F Kennedy International Airport, New York, NY (JFK) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to Los Angeles International Airport, Los Angeles, CA (LAX) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to La Guardia Airport, New York, NY (LGA) will not be allowed to depart until at or after 4:30 pm CDT.
Due to AIRLINE AUTOMATION, departure traffic destined to Miami International Airport, Miami, FL (MIA) will not be allowed to depart until at or after 4:30 pm CDT.
Apr 16, 2013, 1:22 pm
#62
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
No, not ridiculous at all. We don't know that a communication link has failed, that's what we are told. Given the current environment, it's not totally unreasonable to think that there could have been a security risk but AA and/or Gov't decided not to create panic and downplay it as an IT problem.
Is it a long shot? Absolutely. Completely unreasonable? Nope.
Is it a long shot? Absolutely. Completely unreasonable? Nope.
Apr 16, 2013, 1:23 pm
#63
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Note: to keep this thread as useful as possible to today's AA flyers and maintain a factual events flow,
those posts that are merely comments, questions, speculation and unrelated to the current issue will be summarily deleted.
We ask members keep those thoughts until this is over, when the thread will be "unstuck" and no longer as necessary to those flying or planning to fly during the IT outage.
If you have future reservations, try to use aa.com or call the usual numbers if you feel you can not wait - just remember, your call will impact the call volume and affect others who are trying to travel today. If you can't resolve an issue that is unrelated but pending today (book due to deadline for an award or advance purchase requirement, you may want to hold off today and getting accommodated by AA once this is over.
If you are scheduled to fly today, are experiencing difficulties traveling due to the outage, check the wikipost for the OSO number provided there; it is only staffed during Off Schedule Operations times such as this.
AA Moderator Team
those posts that are merely comments, questions, speculation and unrelated to the current issue will be summarily deleted.
We ask members keep those thoughts until this is over, when the thread will be "unstuck" and no longer as necessary to those flying or planning to fly during the IT outage.
If you have future reservations, try to use aa.com or call the usual numbers if you feel you can not wait - just remember, your call will impact the call volume and affect others who are trying to travel today. If you can't resolve an issue that is unrelated but pending today (book due to deadline for an award or advance purchase requirement, you may want to hold off today and getting accommodated by AA once this is over.
If you are scheduled to fly today, are experiencing difficulties traveling due to the outage, check the wikipost for the OSO number provided there; it is only staffed during Off Schedule Operations times such as this.
AA Moderator Team
Last edited by JDiver; Apr 16, 2013 at 2:09 pm Reason: add highlighting
Apr 16, 2013, 1:26 pm
#64
Join Date: May 2007
Posts: 523
My wife and son are heading to airport (MCO) for MIA-MCO-GRU flight. Should they stay home you all think? She is on the 6:20pm flight. The 12pm has not yet left, I doubt all this will be resolved.
Probably not a good place to be with a 1 year old, right? Hotels are probably booked around the area by now.
Probably not a good place to be with a 1 year old, right? Hotels are probably booked around the area by now.
Apr 16, 2013, 1:28 pm
#65
Join Date: Jan 2010
Posts: 168
My flight DFW-LAX 363 just took off. It was around 90 minutes delayed, but we left...
Apr 16, 2013, 1:38 pm
#67
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The "voluntary ground hold" has been announced as applying to domestic flights. If they are flying MIA-GRU, that flight may be manually dispatched, as it appears others have as well. The problem may well be the MCO-MIA flight - as they are flying this afternoon, you may wish to try the OSO number listed above, or if they are not far from the airport, try the airport - but it may be chaotic.
My wife and son are heading to airport (MCO) for MIA-MCO-GRU flight. Should they stay home you all think? She is on the 6:20pm flight. The 12pm has not yet left, I doubt all this will be resolved.
Probably not a good place to be with a 1 year old, right? Hotels are probably booked around the area by now.
Probably not a good place to be with a 1 year old, right? Hotels are probably booked around the area by now.
Apr 16, 2013, 1:41 pm
#68
Join Date: May 2007
Posts: 523
On the phone with EXP, systems are back up!
Apr 16, 2013, 1:42 pm
#69
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,267
Bar on top of the AA website has been updated
American's network system is experiencing intermittent outages. At this time, we are holding all flights on the ground until later this afternoon, when we will provide another update. We are working to resolve this issue as quickly as we can, and we apologize to our customers for this inconvenience.
If your travel plans are flexible, there will be no charge if you would like to change your reservation and we will provide full refunds if your travel plans are not flexible. However, we are unable to make changes to current travel plans until we have resolved this issue.
We will provide another update as soon as we have more information.
American's network system is experiencing intermittent outages. At this time, we are holding all flights on the ground until later this afternoon, when we will provide another update. We are working to resolve this issue as quickly as we can, and we apologize to our customers for this inconvenience.
If your travel plans are flexible, there will be no charge if you would like to change your reservation and we will provide full refunds if your travel plans are not flexible. However, we are unable to make changes to current travel plans until we have resolved this issue.
We will provide another update as soon as we have more information.
Apr 16, 2013, 1:43 pm
#70
Join Date: Dec 2006
Location: ORD
Programs: AA EXP,2MM, DL Gold,Starwood PLT
Posts: 3,876
On the communication side of the house it's a debate Sabre has been having for years with HP ( formally EDS). They own all the hardware associated with it and this is not the first failure of the type. HP has invested relatively little money in this for some time now. I suspect AA will get some compensation from HP around this.
Apr 16, 2013, 1:43 pm
#71
Join Date: Jun 2006
Location: SF BayArea
Programs: Nothing worth mentioning
Posts: 2,223
DFW-DCA flight is now boarding but nothing else has been announced.
Apr 16, 2013, 1:43 pm
#72
Join Date: Sep 2002
Posts: 544
New aa.com update.. no time stated.
American's network system is experiencing intermittent outages. At this time, we are holding all flights on the ground until later this afternoon, when we will provide another update. We are working to resolve this issue as quickly as we can, and we apologize to our customers for this inconvenience.
If your travel plans are flexible, there will be no charge if you would like to change your reservation and we will provide full refunds if your travel plans are not flexible. However, we are unable to make changes to current travel plans until we have resolved this issue.
We will provide another update as soon as we have more information.
If your travel plans are flexible, there will be no charge if you would like to change your reservation and we will provide full refunds if your travel plans are not flexible. However, we are unable to make changes to current travel plans until we have resolved this issue.
We will provide another update as soon as we have more information.
Last edited by JDiver; Apr 16, 2013 at 1:45 pm Reason: highlight latest accommodation for travellers
Apr 16, 2013, 1:43 pm
#73
Join Date: May 2007
Posts: 523
Just off the phone with EXP. They said systems are back up. They are almost at the airport. It should indeed be chaotic. Thanks for the advice!
The "voluntary ground hold" has been announced as applying to domestic flights. If they are flying MIA-GRU, that flight may be manually dispatched, as it appears others have as well. The problem may well be the MCO-MIA flight - as they are flying this afternoon, you may wish to try the OSO number listed above, or if they are not far from the airport, try the airport - but it may be chaotic.
Apr 16, 2013, 1:44 pm
#74
Join Date: Jan 2010
Posts: 168
There's no "may" about it- the ticket counter at DFW C21 was a complete zoo. If you go to the airport, definitely print out your boarding pass beforehand. I walked straight through security, wondering in bewilderment what was happening at the ticket counter....
Apr 16, 2013, 1:52 pm
#75
Join Date: May 2007
Posts: 523
At least she is first class, not sure if that is going to be a zoo too