CX awards with AA waitlisted - CX awards system down
Mar 2, 2012, 1:07 pm
#121
Join Date: Aug 2010
Programs: AA EXP
Posts: 599
Just to add to the chorus, EXP agent told me (at noon PST) it was resolved a couple of hours ago and I had no problem holding 2 new tickets! 
Mar 2, 2012, 1:29 pm
#122
Join Date: Jun 2009
Location: New York, NY
Programs: AAdvantage PltPro, AMEX Platinum
Posts: 239
Just booked an F ticket on Cathay with AA
I think the issue is resolved.
Also for the first time going on the flight that stops in Vancouver. I am a US citizen so I will not have any problems with a visa correct? Sorry first time, if this is a stupid question. I assume no.
Thanks all.
Also for the first time going on the flight that stops in Vancouver. I am a US citizen so I will not have any problems with a visa correct? Sorry first time, if this is a stupid question. I assume no.
Thanks all.
Mar 2, 2012, 1:34 pm
#123
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
It's back indeed. Agent had no trouble putting things on hold phhhhh.
Mar 2, 2012, 3:22 pm
#124
Join Date: Apr 2001
Location: Central New Jersey
Programs: AA Lifetime Plat 2MM
Posts: 691
I lost out on First on the way out, but was able to get it on the way home, although with the stopover and de-boarding in YVR. I'll keep my eye out daily especially as we get closer to see if F opens up. I have it on hold but think will book it tonight to be safe.
Let's finally close this thread!!!!
Let's finally close this thread!!!!
Mar 2, 2012, 6:46 pm
#125
Original Poster
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028
no, US citizens do not need visas for canada
Mar 3, 2012, 11:22 am
#126
Join Date: Aug 2001
Posts: 1,053
Issue may be resolved, but now I wonder whether AA has the same award availability as it used to. Today I tried to change a flight in july to a different day. I have F award confirmed JFK->HKG->SIN. I found availability on the new day I wanted using JL tool, but when I phoned AA they said not available. So I checked other sources... BA, QF and CX asia miles. All showed that the flight I wanted was available. Called AA again, but still they said not available.
Feels like a step backwards to me. I used to be able to rely upon JL/BA to determine flight availability for AA award. Appears not so any more?
DAK
Feels like a step backwards to me. I used to be able to rely upon JL/BA to determine flight availability for AA award. Appears not so any more?
DAK
Mar 3, 2012, 12:38 pm
#127
Original Poster
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028
Issue may be resolved, but now I wonder whether AA has the same award availability as it used to. Today I tried to change a flight in july to a different day. I have F award confirmed JFK->HKG->SIN. I found availability on the new day I wanted using JL tool, but when I phoned AA they said not available. So I checked other sources... BA, QF and CX asia miles. All showed that the flight I wanted was available. Called AA again, but still they said not available.
Feels like a step backwards to me. I used to be able to rely upon JL/BA to determine flight availability for AA award. Appears not so any more?
DAK
Feels like a step backwards to me. I used to be able to rely upon JL/BA to determine flight availability for AA award. Appears not so any more?
DAK
also, automated system said 2 minute hold time. been on hold close to 15 by now
Mar 3, 2012, 1:10 pm
#128
Join Date: Oct 2009
Location: Ocean Beach
Programs: Alaska MPVG75, AAdvantage PlatPro, Hyatt Platinum, Marriott Platinum
Posts: 535
Just got off the phone with AA. Wanted to move from CX 884 to 882 on the same day in January 2013. Availability in U (business) showed using JL method on KVS. AA saw the availability without a problem. Looking at KVS now, U availability is reduced by the number of seats I booked. (Unfortunately, the seats I cancelled are not back in award inventory on 884.) I wonder if the agents not seeing availability are searching the wrong fair class. Or maybe there's only a problem with F availability.
Last edited by 25milesfromhome; Mar 3, 2012 at 4:08 pm
Mar 3, 2012, 1:29 pm
#129
Join Date: Sep 2007
Location: HKG/YVR/NYC
Programs: AC 75K, A3*G, AS MVPG, AA LT Gold 1MM, JL/JGC (OWS) , Marriott Titanium, Hertz 5*, Avis PC
Posts: 3,697
Issue may be resolved, but now I wonder whether AA has the same award availability as it used to. Today I tried to change a flight in july to a different day. I have F award confirmed JFK->HKG->SIN. I found availability on the new day I wanted using JL tool, but when I phoned AA they said not available. So I checked other sources... BA, QF and CX asia miles. All showed that the flight I wanted was available. Called AA again, but still they said not available.
Feels like a step backwards to me. I used to be able to rely upon JL/BA to determine flight availability for AA award. Appears not so any more?
DAK
Feels like a step backwards to me. I used to be able to rely upon JL/BA to determine flight availability for AA award. Appears not so any more?
DAK
Mar 3, 2012, 5:11 pm
#130
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,755
Mar 3, 2012, 8:17 pm
#131
Join Date: Mar 2010
Location: PHL
Programs: HH Diamond, SPG Plat; no plans for chasing any more airline status.
Posts: 880
Perfect!
I booked 2f (to BKK) and 2j return on CX on Friday (around 11am PST). Thankfully the seats weren't taken during the two week wait-period!!
Mar 4, 2012, 9:28 am
#132
Original Poster
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028
Mar 8, 2012, 12:42 pm
#133
Join Date: Aug 2001
Posts: 1,053
My problem persists. BA, QF and JL show F award seat from JFK to SIN on july 24th, either CX831 or CX889. And show J award seat on CX845, CX841 or CX889.
When I call AA, all they can see is J on CX845, nothing on any of the other three flights that day.
Prior to the CX system switch over you could pretty much rely on the JL web site. Apparently not anymore.
DAK
When I call AA, all they can see is J on CX845, nothing on any of the other three flights that day.
Prior to the CX system switch over you could pretty much rely on the JL web site. Apparently not anymore.
DAK
Mar 8, 2012, 1:31 pm
#134
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Award Availability for CX 841 changes, depending on the connecting flight and CX 889 is a 1-stop flight, so Availability is different, depending on what part(s) of it are used:
[KVS Availability Tool 6.9.6/Diamond - Axess: Awards/JL-OneWorld]
Code:
JFK New York John F Kennedy Intl NY US [KJFK] SIN Singapore Changi SG [WSSS] TUE 24 Jul 2012 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 831 JFK 14:55 HKG 18:55 +1 77W 0 FS2 CS0 YS3 -> CX 715 HKG 20:10 +1 SIN 23:45 +1 744 0 FS2 CS0 YS3 CX 841 JFK 10:05 HKG 14:05 +1 77W 0 FS0 CS3 YS0 -> CX 635 HKG 15:20 +1 SIN 19:05 +1 333 0 FS3 CS3 YS0 CX 841 JFK 10:05 HKG 14:05 +1 77W 0 FS0 CS0 YS0 -> CX 711 HKG 16:20 +1 SIN 20:00 +1 773 0 FS0 CS0 YS0 CX 845 JFK 01:30 HKG 05:20 +1 77W 0 FS0 CS1 YS0 -> CX 691 HKG 08:05 +1 SIN 11:45 +1 77W 0 FS0 CS1 YS0 CX 845 JFK 01:30 HKG 05:20 +1 77W 0 FS0 CS1 YS0 -> CX 759 HKG 08:55 +1 SIN 12:30 +1 772 0 FS1 CS1 YS0 CX 889 JFK 22:40 HKG 06:55 +2 77W 1 FS1 CS1 YS0 -> CX 691 HKG 08:05 +2 SIN 11:45 +2 77W 0 FS1 CS1 YS0
Code:
JFK New York John F Kennedy Intl NY US [KJFK] HKG Hong Kong Intl HK [VHHH] TUE 24 Jul 2012 Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 845 JFK 01:30 HKG 05:20 +1 77W 0 FS0 CS1 YS0 CX 841 JFK 10:05 HKG 14:05 +1 77W 0 FS0 CS3 YS0 CX 831 JFK 14:55 HKG 18:55 +1 77W 0 FS2 CS0 YS3 CX 889 JFK 22:40 HKG 06:55 +2 77W 1 FS2 CS1 YS0 CX 889 JFK 22:40 YVR 01:30 +1 77W 0 FS2 CS0 YS0 -> CX 837 YVR 15:00 +1 HKG 19:00 +2 744 0 FS2 CS0 YS0
Mar 9, 2012, 2:05 pm
#135
Join Date: Aug 2001
Posts: 1,053
DAK