CX awards with AA waitlisted - CX awards system down
Feb 22, 2012, 6:35 pm
#46
Original Poster
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028
they keep telling me that they cant do anything with Cathay
how long you think this problem will go on ?
some there need to move there and fix the problem
its not only for award its also buying ticket
why aa is taking long don't they want to make money??
they just filed for chapter 11 and i don't think its a good time to have a problem in the system every penny count for them..
well lets hope for the best
how long you think this problem will go on ?
some there need to move there and fix the problem
its not only for award its also buying ticket
why aa is taking long don't they want to make money??
they just filed for chapter 11 and i don't think its a good time to have a problem in the system every penny count for them..
well lets hope for the best
Feb 22, 2012, 7:41 pm
#47
Join Date: Sep 2007
Location: HKG/YVR/NYC
Programs: AC 75K, A3*G, AS MVPG, AA LT Gold 1MM, JL/JGC (OWS) , Marriott Titanium, Hertz 5*, Avis PC
Posts: 3,697
You could probably check the BA board to see if anyone else is having problems booking CX award tickets but I suspect they are: there are three ways that I know to check CX awards available to partners, the BA, QF, and JL websites (or KVS using these). Usually, they are in fairly good agreement. At the moment, they are not. From this, I would guess that CX is not communicating properly with at least some partners' systems.
they keep telling me that they cant do anything with Cathay
how long you think this problem will go on ?
some there need to move there and fix the problem
its not only for award its also buying ticket
why aa is taking long don't they want to make money??
they just filed for chapter 11 and i don't think its a good time to have a problem in the system every penny count for them..
well lets hope for the best
how long you think this problem will go on ?
some there need to move there and fix the problem
its not only for award its also buying ticket
why aa is taking long don't they want to make money??
they just filed for chapter 11 and i don't think its a good time to have a problem in the system every penny count for them..
well lets hope for the best
I did a AA ticket stock, CX metal and code just fine last sunday.
Think about it this way, at least AA is telling you within 5 mins that they can't book awards for the meanwhile^
All of us that have more stuff on CX has been losing our heads, its impossible to call in at all
Feb 22, 2012, 8:00 pm
#48
Join Date: Jul 2011
Posts: 6
I just got my e-ticket after sitting in queue 3 days, and being told that it can't be booked.
I think there is a sign of hope though.
I think there is a sign of hope though.
Feb 22, 2012, 9:25 pm
#49
Join Date: Mar 2010
Location: DFW
Programs: AA, 1.5MM, GE
Posts: 213
Hi, Was wondering if anyone else had recommendations for me as I am hitting a dead-end with the EXP line. I have an award reservation on hold...one of the flights is on Cathay. The EXP line tells me that the Cathay reservation system is down and they cannot do anything with my reservation (change flights, book the tickets, or hold new flights for me). Come midnight tomorrow my hold ends and I'm going to lose the reservation with no guarantee that I will be able to rebook. AA is telling me to keep my fingers crossed and hope that the systems come back online. Does anyone have any recommendation other than hope / wait-and-see?
Thank You.
Thank You.
Feb 22, 2012, 10:47 pm
#50
Original Poster
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028
i tried once again to extend, supervisor said no. I was however able to ticket the reservation. Hopefully they will be able to check some CX alternate flights soon.
even got a CX PNR tonight
even got a CX PNR tonight
Feb 23, 2012, 5:55 am
#51
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
AA-CX award link STILL down as of 745a NY time today. We're stuck in a holding patter with no info about when this will end....
Feb 23, 2012, 6:34 am
#52
Join Date: Dec 2010
Posts: 6
the system is still down
dos any one knows approximately how long its gonna take because i don't see any solution ... has this problem happened in the past ?
and how long they fixed it ?
as i know Cathay switch to Amadeus
and American is on "saber"
and how long they fixed it ?
as i know Cathay switch to Amadeus
and American is on "saber"
Feb 23, 2012, 8:47 am
#53
Join Date: Jan 2012
Location: MSP
Posts: 63
I booked a Y award MSP-ORD-HKG-SIN in January since there was no J or F available. After the system upgrade, some J became available (saw it through KVS). I was able to call AA twice (once for each leg, since the availability came up at different times) and get my flights upgraded to J and was even able to switch the HKG-SIN to an earlier flight. Everything is ticketed through AA and I can log into Manage My Bookings on CX and have selected my seats.
I don't know why I didn't have the problems others have had, but I'm not going to risk it by changing my flights again until this is sorted out.
I don't know why I didn't have the problems others have had, but I'm not going to risk it by changing my flights again until this is sorted out.
Feb 23, 2012, 9:16 am
#54
Original Poster
Join Date: Mar 2010
Location: ORD
Programs: HH Diamond, Hyatt Globalist, Bonvoy Platinum
Posts: 1,028
they are able to manually look at certain things.
Feb 23, 2012, 3:02 pm
#55
Join Date: Oct 2009
Location: Ocean Beach
Programs: Alaska MPVG75, AAdvantage PlatPro, Hyatt Platinum, Marriott Platinum
Posts: 535
I was able to ticket my award today. I was told that agents are not allowed to book any new awards but can ticket any confirmed awards. Incidentally, when I held these flights, I hadn't booked connecting flights back to San Diego. Today, none were available, probably hadn't been loaded. A request to revenue management got three seats opened up within a couple of hours.
Feb 23, 2012, 3:30 pm
#57
Join Date: Oct 2009
Location: Ocean Beach
Programs: Alaska MPVG75, AAdvantage PlatPro, Hyatt Platinum, Marriott Platinum
Posts: 535
Feb 23, 2012, 3:47 pm
#58
Join Date: Aug 2007
Location: NYC
Posts: 302
Yea.. happened to me 3 times before they came out and said there was a problem. AA saw 2 F availability on CX, tried to switch my ticket and it would only confirm 1 out of the 2 seats I had booked. They always seemed confused, "tried another thing" and were unsuccessful.
Feb 23, 2012, 7:35 pm
#59
Join Date: Feb 2002
Location: Agoura Hills, CA USA
Posts: 2,662
made a JFK-HKG first class award reservation this AM for APRIL and just got e ticket .. Did this with EXP desk early LA time.. so the system must be working.. at least intermittently...
Feb 23, 2012, 8:12 pm
#60
Join Date: Apr 2001
Location: Central New Jersey
Programs: AA Lifetime Plat 2MM
Posts: 691