CX awards with AA waitlisted - CX awards system down
Feb 28, 2012, 12:04 pm
#91
Join Date: May 2009
Location: DCA
Programs: US Chairman, Marriott Platinum, PCR Platinum, and SPG Gold
Posts: 1,244
I got the same response this morning as well.
I even found F award space on other oneworld carriers (QF/AA SIN-LON-JFK) but couldn't get a supervisor to charge me the SIN-JFK rate of 67,5K. Nope - they'd have to charge me for two one-way awards. No exception despite the fact that this is their problem. It SUCKS to miss out on both CX J because of their computer issue and QF F A380 due to inflexibility. If the award system link isn't fixed today I'm gonna have to book on star alliance carriers. There's only so many days I can keep calling back. Its going on 9 days now.....bye bye oneworld.
I even found F award space on other oneworld carriers (QF/AA SIN-LON-JFK) but couldn't get a supervisor to charge me the SIN-JFK rate of 67,5K. Nope - they'd have to charge me for two one-way awards. No exception despite the fact that this is their problem. It SUCKS to miss out on both CX J because of their computer issue and QF F A380 due to inflexibility. If the award system link isn't fixed today I'm gonna have to book on star alliance carriers. There's only so many days I can keep calling back. Its going on 9 days now.....bye bye oneworld.
Feb 28, 2012, 10:18 pm
#92
Join Date: May 2011
Location: Boston, MA
Programs: AA EXP
Posts: 3
Some good news: I had a flight in a very long string of award travel that became unconfirmed with the CX 'upgrade' two weeks ago. This has now been corrected, probably through the cx liaison. All flights confirmed and ticketed. Phew! Seems like some bugs are fixed.
Feb 28, 2012, 10:52 pm
#93
Join Date: Feb 2011
Programs: AA LT GLD 1MM
Posts: 811
Good luck with *A availability. Other than united they are getting quite stingy. Unlike CX who will release almost every unsold seat.
Feb 28, 2012, 11:01 pm
#94
Join Date: May 2005
Posts: 64
Good news...
Just upgraded a a flight from c to f for Mar 9th so it seems all to be working....
And booked a flight departing Mar 2 and return Mar 27.......
And booked a flight departing Mar 2 and return Mar 27.......
Feb 29, 2012, 5:28 am
#95
Join Date: Apr 2001
Location: Central New Jersey
Programs: AA Lifetime Plat 2MM
Posts: 691
As of 7:26 AM EST still cannot book anything that starts more than 5 days out and no ETA when we will be able to either. As others have reported and as AA has stated, if one segment is within 5 days you can book it (but not put on hold).
Feb 29, 2012, 5:42 am
#96
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
I got a *a award on the outbound and snagged F award JL/AA for the return. So this madness cost AA a one-way ticket NYC-SIN.
Feb 29, 2012, 6:15 am
#97
Join Date: Oct 2005
Location: New York, NY
Programs: UA, ANA, BA
Posts: 201
Success!
Was able to change my JFK-HKG flight a day later for next week, longer than the 5 day cutoff period I've been hearing about. Looks like things are starting to click again.
About time!
About time!
Feb 29, 2012, 6:49 am
#98
Join Date: May 2009
Location: DCA
Programs: US Chairman, Marriott Platinum, PCR Platinum, and SPG Gold
Posts: 1,244
So how did you do this? Book within 5 days, ticket, call back and change date?
Feb 29, 2012, 8:05 am
#99
Join Date: Apr 2001
Location: Central New Jersey
Programs: AA Lifetime Plat 2MM
Posts: 691
I have not heard of anyone allowed to make a new reservation unless the travel is within 5 days (and cannot put on hold, must ticket).
Feb 29, 2012, 8:11 am
#100
Join Date: May 2009
Location: DCA
Programs: US Chairman, Marriott Platinum, PCR Platinum, and SPG Gold
Posts: 1,244
I am guessing that he had an existing reservation made before the system update. The AA rules say that they will only let him change if travel is within 5 days. Sounds like the AA rep changed it even though it's 7 or 8 days out which is not what they are supposed to do.
I have not heard of anyone allowed to make a new reservation unless the travel is within 5 days (and cannot put on hold, must ticket).
I have not heard of anyone allowed to make a new reservation unless the travel is within 5 days (and cannot put on hold, must ticket).
Feb 29, 2012, 8:17 am
#101
Join Date: Oct 2005
Location: New York, NY
Programs: UA, ANA, BA
Posts: 201
Correct. I did have an existing reservation made the end of last year, but once I saw that a previous poster had some success I gave it another try very early this morning. It wasn't a fluke since I noticed the change I made applied under the CX booking system as well. Perhaps functionality is limited, buy slowly getting there.
Feb 29, 2012, 12:03 pm
#102
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
TravelingBetter indicates this can be done here - only bookings within five days are currently accepted, but can be rebooked for later. TB also indicates the system problems should be resolved soon. ^ I am yearning to change this thread title to reflect it occurred in the past.
Feb 29, 2012, 12:38 pm
#103
Join Date: May 2009
Location: DCA
Programs: US Chairman, Marriott Platinum, PCR Platinum, and SPG Gold
Posts: 1,244
TravelingBetter indicates this can be done here - only bookings within five days are currently accepted, but can be rebooked for later. TB also indicates the system problems should be resolved soon. ^ I am yearning to change this thread title to reflect it occurred in the past.
Feb 29, 2012, 6:41 pm
#104
Join Date: May 2009
Location: DCA
Programs: US Chairman, Marriott Platinum, PCR Platinum, and SPG Gold
Posts: 1,244
My availability for the date I wanted disappeared 
Feb 29, 2012, 9:34 pm
#105
Join Date: Jun 2002
Location: SEATTLE, WA USA
Programs: UAL, AA, AS, CX
Posts: 1,973
As of this morning 2/29 pacific time I still could not book any CX flights even being under 5 days.