Billy Mumphrey

Thanks, seems like it's hard to win with these things. Book far in advance and you can find U space to upgrade, but booking far in advance means your flight is more likely to be cancelled by the airline and you'll lose the upgrade. Oh well...

Update: Called and the agent confirmed my booking (no longer available under My Trips on the website) was auto-rebooked IAD-LAX-SFO in Y because there was no U space on the rebooked flights. So my choice is to keep the IAD-LAX-SFO in Y, because there is no U space on those flights, change to DCA-SFO also in Y (no U space there either), or cancel for a refund. GGUs will go back to the 75K's account regardless. But if I cancel for a refund I lose the companion certificate because it is now expired. So basically a loss no matter what. Does this seem right?

cblaisd

I canceled a r/t flight last week on which two GGU's had been used. The CSR told me she was "submitting the paperwork" to have the GGU's returned to me. They're not in my account yet. How long should I wait before calling again?

be_rettSEA

Call (or text and ask for) customer care instead of reservations. Usually they've been able to handle and have them back in my account in a few minutes.

cblaisd

So do I call the MVPG line and ask to be transferred to Customer Care? Or whom do I text? (It used to be the sort of thing their Twitter team could take care of)

vanillabean

Yes, that’s what I did just today (about something else).

be_rettSEA

Yep - call and share what you need/ask for customer care transfer. Or you can text the Alaska 82008 and say you'd like to request guest upgrades reissued and need to be transferred to customer care, and they should be able to help you out.

philemer

I booked award travel from boi-ord-atl abt 2 months ago for travel on 10/23. I used AS miles. First leg is on AS and 2nd leg is on AA. If I cancel this rez in the next few days will all the miles be returned with no penalties?

RAD_PDX

Yes. You could even cancel with no penalties if all legs were operated by AA.

philemer

Thx for the confirmation.

AA flts, via DFW, are now only 17.5K in F for the o/w trip.

Flying for Fun

Miles will go back into your account (should be instant if your itinerary was booked more than 24 hours ago) & the fees & taxes will be refunded to the original form of payment. The $12.50 Partner booking fee is non-refundable (unless cancelled within 24 hours) so your refund won't match your original charges.

James

philemer

Just a DP: It's not instant. Canceled 2 hrs ago and miles not yet returned. I'm in no hurry just wanted to share my experience. Flights were booked >2 months ago.

Finkface

Scroll back in your activity to where the points were originally deducted. For some odd reason, the redeposit posts at the same point in your activity that the original deduction was, no matter how long ago you booked, usually right above it. I don’t love the system; I would prefer it to be chronological.

philemer

Just did. There is nothing posted near the date of the original purchase, which was 5/15/21. This was an AS/AA itinerary, could that be the issue?

Flying for Fun

AS issued the ticket, operating carrier doesn't matter. It usually is instant. I have canceled many awards since I became a travel agent with a clientele of 1 back in February 2020. No issues. 🙂

James

philemer

I just got off the phone with AS and the rep said it could take up to 7 days. I asked if she could contact MP desk and see if there was a problem. She came back on in a couple minutes and said the rez did show as canceled and the miles were now in my account. Just a software glitch somewhere I'm assuming. The miles are now in my acct.