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Inflight Service Changes Due to COVID-19

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Old Mar 1, 2020, 6:49 am
  #1  
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Inflight Service Changes Due to COVID-19

Currently on AS673 from DEN to SEA.

Not sure if this is a huge deal or not, but the F/A was making introductions and mentioned some service changes due to COVID-19:
1) suspension of hot towels service
2) glassware can't be reused
3) no more water bottle refill

I wonder if we'll see any official announcement from AS regarding this.
​​​​​
​​​EDIT:
Instead of the usual water walk, f/a started with a bottle of hand sanitizer and pumped it to whoever wanted it.
​​​​​
EDIT 2:
Link to the Alaska blog post, thanks tom911 for the pointer!
https://blog.alaskaair.com/alaska-ai...prclt=HRKIh2gl​​​​​​

EDIT 3:
Link to Alaska Travel Advisories that list additional service changes.
https://www.alaskaair.com/content/ad...ction#inflight

Last edited by anhuang19; Mar 23, 2020 at 4:26 pm Reason: Evolving situation
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Old Mar 1, 2020, 6:54 am
  #2  
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Originally Posted by anhuang19
Currently on AS673 from DEN to SEA.

Not sure if this is a huge deal or not, but the F/A was making introductions and mentioned some service changes due to COVID-19:
1) suspension of hot towels service
2) glassware can't be reused

I wonder if we'll see any official announcement from AS regarding this.
​​​​​
​​​
What does "glassware can't be reused" mean?
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Old Mar 1, 2020, 6:58 am
  #3  
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Originally Posted by david55
What does "glassware can't be reused" mean?
The way the f/a mentioned it was that they can't refill your glass. Which surprised me since I thought they always gave you a fresh glass, but I digress.

​​
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Old Mar 1, 2020, 8:10 am
  #4  
 
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On AS2817 DAL-PDX now... a Horizon E175. I did get a hot towel in F but announcement was made that water cups would not be reused during the water service and that they would no longer fill personal water bottles or cups.

I imagine the water service where they pour you a glass from a large communal bottle may disappear completely soon.
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Old Mar 1, 2020, 9:18 am
  #5  
 
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Do people really fall for this sort of public window dressing? It’s comical.


Sounds like another excuse for lazy service.
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Old Mar 1, 2020, 11:33 am
  #6  
 
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Currently in the air enjoying serial mimosa refills. YMMV.
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Old Mar 1, 2020, 11:54 am
  #7  
 
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Originally Posted by anhuang19
I wonder if we'll see any official announcement from AS regarding this.
​​​​

​​​​​​
Don’t know. But it could be related to the just-released analysis that strongly suggests there could already be hundreds of cases in WA. Won’t be surprised if that turns out to be true in OR and CA as well.
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Old Mar 1, 2020, 12:29 pm
  #8  
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All spelled out, in detail, on the Alaska blog which was updated at 11pm last night:

Coronavirus update: Actions we’re taking to keep employees & guests safe

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Old Mar 1, 2020, 2:30 pm
  #9  
 
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Originally Posted by tom911
All spelled out, in detail, on the Alaska blog which was updated at 11pm last night:

Coronavirus update: Actions we’re taking to keep employees & guests safe

Unclear what is the rationale for suspending warm towel service. The flight attendants use tongs to distribute them, so where exactly is the risk? You would think encouraging people to clean off their hands before eating would be beneficial. I’ve also seen people use them to whipe off the tray table if it’s dirty.
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Old Mar 1, 2020, 3:10 pm
  #10  
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Originally Posted by sltlyamusd
Unclear what is the rationale for suspending warm towel service.
Pure laziness/cost cutting under guise of "health & safety".
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Old Mar 1, 2020, 3:33 pm
  #11  
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It wasn’t that long ago that Swine Flu saw the discontinuation of blankets and pillows...

DUT
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Old Mar 1, 2020, 3:35 pm
  #12  
 
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AS22 to BOS this morning. Hot towels and bottomless mimosas. Blanket at the seat.

​​
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Old Mar 1, 2020, 4:12 pm
  #13  
 
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If the towels are lukewarm and not sufficiently hot (>140 F), they can be a breeding ground.

Last edited by flytoeat; Mar 1, 2020 at 7:10 pm Reason: add "not"
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Old Mar 1, 2020, 5:05 pm
  #14  
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Originally Posted by flytoeat
If the towels are lukewarm and sufficiently hot (>140 F), they can be a breeding ground.
One would assume they are sanitized prior to packaging, have no "hand holding" prior to service, and the only germs they may contain come from the spring fountain known as the airplane water tank.
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Old Mar 1, 2020, 6:16 pm
  #15  
 
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On DCA-SFO right now, in Premium class. No service change noticed so far.
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