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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Jun 28, 2017, 8:46 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: eponymous_coward
Cathay Award Guide Using Alaska Airlines Miles

Note: Cathay flights cannot be booked using alaskaair.com. Mileage requirements in chart form available on alaskaair.com.

Request your Partner Award reservation on Cathay Pacific by calling Alaska Airlines Reservations at 1-800-252-7522 (TTY: Dial 711 for Relay Services) 5:00 a.m. - Midnight (PT), daily.
Routing Rules:
  • If it's not on the award chart, it's not allowed. For example EUROPE is To/From HKG only.
  • Stopover are only allowed on any CX award for North America awards as destination or origin. For instance: intra-Asia awards do not get a stopover. It must be a North America->Somewhere or Somewhere->North America award to qualify for a stopover.
  • The only awards that do not break at HKG are intra-Asia or North American ones. For instance, Australia-Europe/Middle East/Asia outside of HKG will be two awards (breaking at HKG). The AS award chart can be misleading about this and give you the impression you can fly an award like Australia/Europe-ICN, but the chart for these award types will show "Hong Kong".
  • One stop-over allowed on one way award. You can build open jaw and other advanced routings by booking multiple one way awards. Please note change fee rule below.
  • Allegedly stop-over only in Hong Kong, but some have posted success in other enroute cities such as YVR or SEA.
  • As of 5 June 2018 changes/cancellations made to a booking will incur a $125 fee which is waived for MVPG/MVPG75K. Bookings made prior to 5 June will be allowed one complimentary change or cancellation for up to 60 days prior to date of travel.
  • Awards can be booked 330 days in advance.
  • Cathay and Alaska (or an Alaska flight operated by SkyWest/Horizon on behalf of Alaska) are the only airlines allowed on a Cathay award. No other partner airlines may be used on a single award (e.g. American, JAL, Emirates).

North American Gateway Cities:

Western
Vancouver
San Francisco
Los Angeles
Seattle (Spring 2019)

Eastern (Can not be used if traveling to west coast)
Boston
Chicago
New York (JFK & EWR)
Toronto
Washington

Award Chart Links*:

Asia
Australia
Europe
India/Middle East
North America


Anyone with 90 posts and 90 days can edit the wiki. Everyone else if you want something added to the wiki please comment in the thread.
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Cathay Pacific (CX) Award Redemption, Booking and Availability – 2017 and Later

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Old Feb 15, 2017, 12:15 pm
  #226  
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Join Date: Dec 2007
Location: BOS/ORH
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Posts: 18,323
Originally Posted by Jma12
AS gets less space release from CX for certain route. One example is HKG-DPS, CX completely blocks space to AS, but shows availability on BA.
I've flown it. Segment by segment or O/D Search when calling in?
CDKing is offline  
Old Feb 15, 2017, 12:57 pm
  #227  
 
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Alaska was just able to find me two JFK HKG F tickets for early November. Two seperate flights 9am&9pm departures, but surprised they had two F available on same day 👍👍
Mauibaby2008 is offline  
Old Feb 15, 2017, 1:22 pm
  #228  
 
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
Originally Posted by halamadrid
Are there routes where AS gets more space released than BA? Also, what is the sweet spot in terms of timeline for release of seats. I booked HKG-BNE in J for later this year, but I really want to do HKG-SYD. I booked BNE to at least have a way of getting to Australia, and wonder when I should be on the look out for space opening up in J to SYD. Thanks.
I don't think so, it is either they have the same space, or less. For J, F you will have to book in advance (minimum 2 months for long haul I believe). I think they reserve some seats for their own FFP members.

Originally Posted by CDKing
I've flown it. Segment by segment or O/D Search when calling in?
I called in and ask for HKG-DPS, no availability for the whole month!
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Old Feb 15, 2017, 2:00 pm
  #229  
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Originally Posted by Jma12
I don't think so, it is either they have the same space, or less. For J, F you will have to book in advance (minimum 2 months for long haul I believe). I think they reserve some seats for their own FFP members.



I called in and ask for HKG-DPS, no availability for the whole month!
Id be curious if the person is looking at the regular search or logging into the "old" system where they book airlines that are not bookable online (currently CX & LAN)
CDKing is offline  
Old Feb 15, 2017, 2:13 pm
  #230  
 
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: AC35K, AS MVP, WS Gold, ITA EP, Marriott Plat, Hyatt-Explorist, IHG Diamond
Posts: 2,019
Originally Posted by CDKing
Id be curious if the person is looking at the regular search or logging into the "old" system where they book airlines that are not bookable online (currently CX & LAN)
I don't think so, it was the supervisor who looked it up for me. She was able to change my HKG-JNB segment of my trip to an earlier day, and was able to see 1 seat available. It matched BA's inventory.
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Old Feb 15, 2017, 4:42 pm
  #231  
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Originally Posted by Jma12

I called in and ask for HKG-DPS, no availability for the whole month!
HKP-DPS is now exclusive operating by CX's Dragon Air which CAN NOT be booked by AS miles. But can be booked by AA or Avios if you have these.
thebluejean is offline  
Old Feb 15, 2017, 4:59 pm
  #232  
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Originally Posted by thebluejean
HKP-DPS is now exclusive operating by CX's Dragon Air which CAN NOT be booked by AS miles. But can be booked by AA or Avios if you have these.
Ah didn't realize it switched to Dragon. That would be why its not coming up for AS. *edit*

CX0785 on 2/24, doesnt look like a Dragon flight number
CDKing is offline  
Old Feb 15, 2017, 5:05 pm
  #233  
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How about DPS-HKG availability
wco81 is offline  
Old Feb 15, 2017, 6:13 pm
  #234  
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Originally Posted by thebluejean
HKP-DPS is now exclusive operating by CX's Dragon Air which CAN NOT be booked by AS miles. But can be booked by AA or Avios if you have these.
HKG-DPS there is a daily CX flight and 3x week (iirc) KA

HKG-KUL is going all KA - perhaps you are thinking of that one (in addition to many other all KA routes outthere)
azepine00 is offline  
Old Feb 15, 2017, 9:57 pm
  #235  
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Originally Posted by Jma12
AS gets less space release from CX for certain route. One example is HKG-DPS, CX completely blocks space to AS, but shows availability on BA.
BA shows both CX and KA flights but AS cannot book KA. Most of the time they are KA flights. So it is not AS gets less of CX availability. It is because AS does not partner with KA so no availability on those KA operated flights.

Remember, AS is just a partner not a OneWorld member, hence cannot book the OneWorld affiliate member's flight such as KA.
Happy is offline  
Old Feb 15, 2017, 11:27 pm
  #236  
 
Join Date: Mar 2015
Location: YVR
Posts: 1,085
Question for you guys that have phoned AS to book a CX award before.

Did you guys get the feeling it was easy for the AS agent to look for award space on multiple days? Or does the agent need to look one day at a time.

I don't want to be the guy that takes up hours of the agent's time looking day by day if possible... I'll of course do my own homework prior to calling by looking on the BA/JL website, but I understand that what we see on those sites may not be what AS agents see.
pentiumvi is offline  
Old Feb 15, 2017, 11:45 pm
  #237  
 
Join Date: Jan 2011
Posts: 230
Originally Posted by brizone
That's very strange. The first thing I do is ask to be transferred to the Partner Awards Desk.

I think there still are - inexplicably, incredibly - a bunch of CS reps out there who don't realize they aren't equipped to do this award, wasting everyone's time before they just transfer you to the Partner desk.
I've had the initial agent search and book CX awards fine without transferring me to the partner desk.
Reikon is offline  
Old Feb 16, 2017, 8:47 am
  #238  
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Originally Posted by Reikon
I've had the initial agent search and book CX awards fine without transferring me to the partner desk.
Regardless, the seat AS reps couldn't see when I tried to book it is still available according to BA, JL and QF's search engines (I know what I am doing and know how to check for BA phantom inventory). So let's just say I suspect that perhaps AS agents were doing it wrong, or AS's GDS sync with CX is messed up, or CX is filtering search results differently for AS than their OW partners (I note that AS found CX Y+ I could see on BA but not F). Seems to confirm what the bloggers and others have talked about.

(I might try back though to see if this clears up.)
eponymous_coward is offline  
Old Feb 16, 2017, 7:02 pm
  #239  
 
Join Date: Mar 2015
Location: YVR
Posts: 1,085
Originally Posted by eponymous_coward
(I know what I am doing and know how to check for BA phantom inventory).
Would you be able to elaborate on how you check for "phantom inventory" on BA?
pentiumvi is offline  
Old Feb 16, 2017, 8:45 pm
  #240  
 
Join Date: Aug 2014
Location: SEA, ORD, SFO
Programs: AS MVPG 75K, AA PLT, DL GM, SPG GLD, Hyatt GLD, SPG GLD
Posts: 202
Originally Posted by Reikon
I've had the initial agent search and book CX awards fine without transferring me to the partner desk.
You got lucky. Personally, I don't like having my time wasted, so ask to be transferred right away. I'll take someone with experience in partner awards over some random CS agent anytime.
brizone is offline  


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