Originally Posted by ozflier

Hi, some Kiwi relatives have been caught up in the disruptions .

Four of them were booked to fly Brisbane to Auckland on Saturday night 16 july.

They received a text early that day saying that the flight was cancelled and to call ANZ for options.

They did and, after 90 minutes, spoke with an operator who told them that the earliest flight home was on Monday 18 july . No offer of a non direct flight ( eg via SYD) or to go via another airline although , to be fair , it was school holidays ( NZ and NZ) so seats would be likely unavailable .
Some hours later , another message to say they had been changed to the next day's flight on tuesday evening!

Unfortunately, I was not present at the call but I had expected NZ would have offered some future payment for additional accommodation meals and expected � reportedly , there was none .

I am guessing that the usual causes affected the cancellation � eg illness amongst staff etc.

We are not talking about rich people here � just a group of young people visiting relatives in Queensland.

Is NZ under some obligation to offer some compensation for additional expenses and , in two cases , loss of income from their work ?

Originally Posted by Thai-Kiwi

The NZ Space+ seating is indeed generous on the older 320 fleet. The NEO has reduced seat pitch (yes, the seat is a bit different, so an oranges-tangarines comparison).

Originally Posted by Thai-Kiwi

I was in WorksDeluxe BNE-WLG in 03F (83cm), and was envious that the Works pax on the left side had much more room (86cm). I was a late change so the WD Seats with HVC seating were all gone.

But you�d think if paying $140 more for WD over Works you�d at least get the �best seating��?

Originally Posted by mad_atta

I agree it's not quite so generous on the NEOs but still entirely acceptable and vastly better than the competition. What I find odd on the NEOs is how short they made the seat cushion - was it to make the legroom look better? - but although I find it a little disconcerting, especially since I have long legs, I don't find it uncomfortable so I guess no harm, no foul. I do find the higher windowline and slightly greater width on the A320 family distinctly preferable to the 737.

Yes, you really would. WD just seems like a pathetically thrown-together excuse of a product, and so half-hearted. And yet, here it still is all these years later, effectively unchanged. I can see some appeal to people who otherwise might not get lounge access but for the most part it just seems a waste of the front two rows.

Originally Posted by ozflier

Is NZ under some obligation to offer some compensation for additional expenses and , in two cases , loss of income from their work ?

Originally Posted by Thai-Kiwi

Works Deluxe does not even provide lounge access. (I had access as TG*G). Just an extra bag, priority heck-in and boarding, and an empty middle seat�.

I was initially booked Seat only, but elected to buy-up to WD to at least give it a try once.

Originally Posted by mad_atta

Wow, that values it even less. Did WD include lounge access once upon a time? I guess the priority boarding and extra bags are benefits you'd get as a *G anyway, so it really comes down to the empty middle seat and front-of-plane positioning.

Oh... and is there still a cheese plate? If so what does this mythical creation look like? They don't seem to mention it anymore on the website: Works Deluxe Experience | Air New Zealand � Australia

Originally Posted by mad_atta

I was wondering about that. Have been amazed by how slowly NZ is ramping up its trans-Tasman schedule (still only 3x SYD-AKL flights daily, only one on widebody). As a result have been using QF across the ditch... which made me realise how much I miss Space+ (especially since none of my u/g requests have cleared.

Originally Posted by JANZFlyer

agree! QF Y (couldn't get a seat on NZ J or QF) was awful, no leg room and dated plane. Also hated how the dimmed the cabin lights for the whole flight which felt really eerie to me!
2 other interesting points -
1. discovered I was OW Emerald, which meant I could use a separate first class section of the QF lounge in AKL - it felt more crowded than the other area though!
2. Guy behind me in Y - must have been a platinum 1.. was asked for drink preferences on take off and given a standard/full bottle of red near the end of the flight!

Originally Posted by mad_atta

That's quite an interesting way to discover you're OWE! Would have been a lot more useful flying in the other direction, as at least ex-SYD or MEL you could use the F lounge, which by all accounts really IS actually quite special (I've never had the pleasure, sadly).

Re the free wine... if it's what was served in coach I can't imagine a high-flying P1 being all that interested in it. Though QF's business class wines are usually respectable so maybe it was that.

Originally Posted by JANZFlyer

Yes I know! It was from a QR status match to NZ Elite - matched to highest tier.. and because of COVID lockdown kept getting extended. I fly TT NZ J frequently so definitely will switch these return flights over to QF to check out the lounge!

Originally Posted by codyc1515

I see the fare credit policy has been extended through end of August. Has anyone here had success getting their TA to put a flight into credit? How does this work - are you then able to just use the Air NZ website with your credit or do you need to go through your TA again? I need to change my Amex annual complimentary domestic flight due to a bereavement but would prefer to just put the fare into credit as opposed to changing it right now. When I was speaking with NZ call centre they said that the TA needs to put the flight into credit for me but details on this are sparse.