Refunds for suspended flights
#76
Join Date: Apr 2015
Posts: 93
Good grief, now we're going down the "I've paid taxes all my life therefore the government OWES me superannuation" route with "I've invested in Air NZ and spend heaps of money on fares so they owe MY refund".
Absolutely deluded, I think there is no way of getting through to you self entitled frequent fliers. Try take a leaf out of JFKs book - ask not what Air NZ can do for you; ask what you can do for Air NZ.
Absolutely deluded, I think there is no way of getting through to you self entitled frequent fliers. Try take a leaf out of JFKs book - ask not what Air NZ can do for you; ask what you can do for Air NZ.
#78
Join Date: Mar 2010
Location: NZ
Posts: 731
Is it time some people disclosed their details rather than telling us to lose money?
Is it personal money and your high status probably means you can lose it, most of us cannot.
To some $10 is a lot to others $1000 is change.
Stop the nitpicking and moaning, just deal with what we have. It will not suit everyone but we are all affected and no one should be treated any different given the circumstances, while the NZ PM thinks some races need better looking after than others “we are one” to use her words.
Is it personal money and your high status probably means you can lose it, most of us cannot.
To some $10 is a lot to others $1000 is change.
Stop the nitpicking and moaning, just deal with what we have. It will not suit everyone but we are all affected and no one should be treated any different given the circumstances, while the NZ PM thinks some races need better looking after than others “we are one” to use her words.
#79
Join Date: Nov 2017
Location: New Zealand (when I'm home!)
Programs: Air NZ Elite
Posts: 1,218
Is it time some people disclosed their details rather than telling us to lose money?
Is it personal money and your high status probably means you can lose it, most of us cannot.
To some $10 is a lot to others $1000 is change.
Stop the nitpicking and moaning, just deal with what we have. It will not suit everyone but we are all affected and no one should be treated any different given the circumstances, while the NZ PM thinks some races need better looking after than others “we are one” to use her words.
Is it personal money and your high status probably means you can lose it, most of us cannot.
To some $10 is a lot to others $1000 is change.
Stop the nitpicking and moaning, just deal with what we have. It will not suit everyone but we are all affected and no one should be treated any different given the circumstances, while the NZ PM thinks some races need better looking after than others “we are one” to use her words.
#81
Join Date: Apr 2007
Location: South Coast NSW, Australia
Programs: UA and SQ; Hilton, Fairmont, Marriott, Rydges Priority
Posts: 290
Surely now that New Zealand is going into total lockdown in 48 hours, Air New Zealand will start cancelling flights from that time and we can get a refund instead of credit for this coming weekend’s flight.
#82
Join Date: Aug 2009
Location: NZ
Programs: NZ*E, QF-G, EK-P
Posts: 605
I work for an essential service and we move around the country a bit - we have been told there will still be a limited network and you will need clearance to fly but should be daily flights / a flight into and out of most centres.
#83
Join Date: Feb 2015
Programs: Nz*G
Posts: 105
Well team my wife and I were meant to be flying to Europe for our honeymoon this time next week on NZ1/2 return in PE, both so excited for it!
anyway those plans are long gone and yesterday we got the email from AirNZ cancelling the flights and automatically giving us a credit.
unfortunately the credit is no good to us as we are having a baby in November so I called AirNZ and talked through the facts of our case.
they were great, I couldn’t get through for numerous attempts but finally got through, apologised for calling when flight wasn’t for a while and they gave us a full refund minus a $300 pp cancellation fee. This was a little sour taste but overall we felt fairly treated and if we have to pay some fee to get our $ back then oh well. Got a years free elite too so overall can’t complain too much.
don’t ask what the fee is , the CSR said it was a “cancellation fee” I did mention it wasn’t us that cancelled but didn’t want to argue she was lovely and could tell they having a rough time
hope this story helps any of you that may be in a similar situation
cheers
anyway those plans are long gone and yesterday we got the email from AirNZ cancelling the flights and automatically giving us a credit.
unfortunately the credit is no good to us as we are having a baby in November so I called AirNZ and talked through the facts of our case.
they were great, I couldn’t get through for numerous attempts but finally got through, apologised for calling when flight wasn’t for a while and they gave us a full refund minus a $300 pp cancellation fee. This was a little sour taste but overall we felt fairly treated and if we have to pay some fee to get our $ back then oh well. Got a years free elite too so overall can’t complain too much.
don’t ask what the fee is , the CSR said it was a “cancellation fee” I did mention it wasn’t us that cancelled but didn’t want to argue she was lovely and could tell they having a rough time
hope this story helps any of you that may be in a similar situation
cheers
#84
Join Date: Feb 2020
Posts: 23
Well team my wife and I were meant to be flying to Europe for our honeymoon this time next week on NZ1/2 return in PE, both so excited for it!
anyway those plans are long gone and yesterday we got the email from AirNZ cancelling the flights and automatically giving us a credit.
unfortunately the credit is no good to us as we are having a baby in November so I called AirNZ and talked through the facts of our case.
they were great, I couldn’t get through for numerous attempts but finally got through, apologised for calling when flight wasn’t for a while and they gave us a full refund minus a $300 pp cancellation fee. This was a little sour taste but overall we felt fairly treated and if we have to pay some fee to get our $ back then oh well. Got a years free elite too so overall can’t complain too much.
don’t ask what the fee is , the CSR said it was a “cancellation fee” I did mention it wasn’t us that cancelled but didn’t want to argue she was lovely and could tell they having a rough time
hope this story helps any of you that may be in a similar situation
cheers
anyway those plans are long gone and yesterday we got the email from AirNZ cancelling the flights and automatically giving us a credit.
unfortunately the credit is no good to us as we are having a baby in November so I called AirNZ and talked through the facts of our case.
they were great, I couldn’t get through for numerous attempts but finally got through, apologised for calling when flight wasn’t for a while and they gave us a full refund minus a $300 pp cancellation fee. This was a little sour taste but overall we felt fairly treated and if we have to pay some fee to get our $ back then oh well. Got a years free elite too so overall can’t complain too much.
don’t ask what the fee is , the CSR said it was a “cancellation fee” I did mention it wasn’t us that cancelled but didn’t want to argue she was lovely and could tell they having a rough time
hope this story helps any of you that may be in a similar situation
cheers
.
We have a family trip in June to USA and was told our refund fee would be $600 pp x 4 =$2400 as our flight is technically only “suspended” NOT “cancelled” as yet
so I said I will be in contact once it’s cancelled
#85
Join Date: Jul 2010
Location: London, UK
Programs: BA Gold, UA Nobody, Hilton Gold
Posts: 2,372
Well team my wife and I were meant to be flying to Europe for our honeymoon this time next week on NZ1/2 return in PE, both so excited for it!
anyway those plans are long gone and yesterday we got the email from AirNZ cancelling the flights and automatically giving us a credit.
unfortunately the credit is no good to us as we are having a baby in November so I called AirNZ and talked through the facts of our case.
they were great, I couldn’t get through for numerous attempts but finally got through, apologised for calling when flight wasn’t for a while and they gave us a full refund minus a $300 pp cancellation fee. This was a little sour taste but overall we felt fairly treated and if we have to pay some fee to get our $ back then oh well. Got a years free elite too so overall can’t complain too much.
don’t ask what the fee is , the CSR said it was a “cancellation fee” I did mention it wasn’t us that cancelled but didn’t want to argue she was lovely and could tell they having a rough time
hope this story helps any of you that may be in a similar situation
cheers
anyway those plans are long gone and yesterday we got the email from AirNZ cancelling the flights and automatically giving us a credit.
unfortunately the credit is no good to us as we are having a baby in November so I called AirNZ and talked through the facts of our case.
they were great, I couldn’t get through for numerous attempts but finally got through, apologised for calling when flight wasn’t for a while and they gave us a full refund minus a $300 pp cancellation fee. This was a little sour taste but overall we felt fairly treated and if we have to pay some fee to get our $ back then oh well. Got a years free elite too so overall can’t complain too much.
don’t ask what the fee is , the CSR said it was a “cancellation fee” I did mention it wasn’t us that cancelled but didn’t want to argue she was lovely and could tell they having a rough time
hope this story helps any of you that may be in a similar situation
cheers
#87
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,195
What time did you call?
#88
Join Date: Feb 2014
Posts: 46
#89
Join Date: Mar 2012
Location: Auckland
Programs: ba, NZ*GE, MH platinum
Posts: 23
refunds not available
My two adult children flew from AKL to LHR on the 14th March for a family funeral. They were due to return on the 4th April but Air NZ have cancelled their flights. They have been given a credit and refused a refund. They do not expect to spend $6,000+ in the next 12 moths so the credits are useless. They were then offered a flight via Tokyo for $5,000 extra each on top of their already paid fares .This was to upgrade from one PE fare and one economy fare to business class - the only seats available. Problem - this required a transfer between Haneda to Narita. Japan does not allow this as it requires them to enter Japan. Why was this fare offered? There are no routes available from LHR to AKL with Air NZ.
The High Commission said they couldn't help but there were commercial fares available via LAX, Vancouver, Hong Kong and Tokyo. These airports with the exception of Tokyo do not allow transit. The High Commission have no plans for repatriation flights. Therefore they are stuck in the UK.
All we are asking is joined up thinking from the people in charge.
I understand the difficulties everyone is operating under but they have lost their money with Air NZ, even though the government say come home there are flights available, there aren't.
Latest - Qatar have offered a flight this weekend $3,000 each for economy but this is a non refundable fare and things could change in the next few days.After losing money with Air NZ they can't afford to have more money at risk.
All we ask is for some clarity and honesty in the situation.
The High Commission said they couldn't help but there were commercial fares available via LAX, Vancouver, Hong Kong and Tokyo. These airports with the exception of Tokyo do not allow transit. The High Commission have no plans for repatriation flights. Therefore they are stuck in the UK.
All we are asking is joined up thinking from the people in charge.
I understand the difficulties everyone is operating under but they have lost their money with Air NZ, even though the government say come home there are flights available, there aren't.
Latest - Qatar have offered a flight this weekend $3,000 each for economy but this is a non refundable fare and things could change in the next few days.After losing money with Air NZ they can't afford to have more money at risk.
All we ask is for some clarity and honesty in the situation.