Refunds for suspended flights
Mar 17, 2020 | 2:54 am
#17
Join Date: May 2008
Location: AKL
Programs: NZ Black, QF Gold, Marriott Titanium, Accor Plat
Posts: 1,895
Heres a good flow chart of the current refund guidelines. Ive got travel to MEL over Easter. Im hoping for a refund (which will probably only happen if Australia close the borders) but Ill probably end up taking a credit
https://p-airnz.com/cms/assets/NZ-Ag...16MAR20_v1.pdf
https://p-airnz.com/cms/assets/NZ-Ag...16MAR20_v1.pdf
Mar 17, 2020 | 3:01 am
#18
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 445
Ive just had Auckland Sydney return for the 28/4 cancelled. Was just a day trip. Only option is to fly at 9.00 am and back at 11.56 am.
That is productive !
Previously was 7am/7.10pm.
That is productive !
Previously was 7am/7.10pm.
Mar 17, 2020 | 3:53 am
#19
Join Date: Nov 2017
Location: New Zealand (when I'm home!)
Programs: Air NZ Elite
Posts: 1,283
And that's not even an option since I am fairly certain I had heard that Australia also has a 14 day quarantine now. With a 14 day quarantine there, and then one coming back, that is 28 days in isolation, people really need to be desperate to take the flight there/back, I can imagine most will be one way trips!
Mar 17, 2020 | 4:16 am
#20
Join Date: Feb 2016
Programs: NZ Silver A3 Gold Qantas Gold Accor Platinum
Posts: 233
Interesting have booking Auckland to Perth 5 May then return Adelaide to Auckland 31 May all on one PNR. Direct options have now disappeared with only options via Melbourne or Sydney. Hope that this is not a game on AIRNZ part to avoid fare refunds on suspended flights. Guess just have to wait and see what happens
Mar 17, 2020 | 3:33 pm
#21
Join Date: Feb 2020
Posts: 23
Mar 17, 2020 | 3:39 pm
#22
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 445
Mar 18, 2020 | 4:30 pm
#23
Original Poster
Join Date: Aug 2007
Location: New Zealand
Programs: *A NZ Gold Elite for over 20 years previously SQ PPS and UA 1K
Posts: 293
Policy changed
Just heard this morning policy for cancelled flights now changed and refunds offered if requested rather than just credits.
Well done to them for doing the right thing and Im sure it will go a long way towards rebuilding loyalty and confidence when the recovery starts.
Well done to them for doing the right thing and Im sure it will go a long way towards rebuilding loyalty and confidence when the recovery starts.
Mar 18, 2020 | 6:49 pm
#24
Join Date: May 2008
Location: AKL
Programs: NZ Black, QF Gold, Marriott Titanium, Accor Plat
Posts: 1,895
Also can now see there is an option for Request a Credit in manage my bookings (but only if managing via app and not on desktop)
Last edited by NZ_Flyer; Mar 18, 2020 at 7:04 pm
Mar 18, 2020 | 7:01 pm
#25
Join Date: May 2008
Location: AKL
Programs: NZ Black, QF Gold, Marriott Titanium, Accor Plat
Posts: 1,895
I think you might have got lucky. Policy has been updated on the website but states you can only get a refund for flights up to 31 March. 1 April onwards is free change or credit only.
Mar 18, 2020 | 8:37 pm
#26
Join Date: Feb 2017
Posts: 61
Dang. Got excited for a minute and checked app. We flying June 20th for long weekend from the Church to Melbourne but not anymore since they canned them. Nothing in the app other than ' cancel booking' - with a subnote saying this booking can't be cancelled and to call the call-centre which we have held off doing given the crud they are under. Looks like it's a credit for us.
Mar 18, 2020 | 8:45 pm
#27
Join Date: Feb 2020
Posts: 23
Dang. Got excited for a minute and checked app. We flying June 20th for long weekend from the Church to Melbourne but not anymore since they canned them. Nothing in the app other than ' cancel booking' - with a subnote saying this booking can't be cancelled and to call the call-centre which we have held off doing given the crud they are under. Looks like it's a credit for us.
Mar 18, 2020 | 8:50 pm
#28
Join Date: May 2019
Location: Auckland
Programs: NZ * S
Posts: 83
Surely that can't be legal? A company refusing to provide you the service requested, and also not giving your money back? Worse is the fare price may also be different when you rebook...
Mar 18, 2020 | 8:56 pm
#29
Join Date: Feb 2020
Posts: 23
