Well team my wife and I were meant to be flying to Europe for our honeymoon this time next week on NZ1/2 return in PE, both so excited for it!
anyway those plans are long gone and yesterday we got the email from AirNZ cancelling the flights and automatically giving us a credit.
unfortunately the credit is no good to us as we are having a baby in November so I called AirNZ and talked through the facts of our case.
they were great, I couldn’t get through for numerous attempts but finally got through, apologised for calling when flight wasn’t for a while and they gave us a full refund minus a $300 pp cancellation fee. This was a little sour taste but overall we felt fairly treated and if we have to pay some fee to get our $ back then oh well. Got a years free elite too so overall can’t complain too much.
don’t ask what the fee is , the CSR said it was a “cancellation fee” I did mention it wasn’t us that cancelled but didn’t want to argue she was lovely and could tell they having a rough time
hope this story helps any of you that may be in a similar situation
cheers