Refunds for suspended flights
#32
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,551
wasn't it previously fairly easy to get refunds for inconvenient schedule changes? Or am I thinking US airlines?
#33
Join Date: Apr 2008
Location: Auckland, NZ
Programs: AirNZ *G, HHonors, Hertz Gold, OmniHotels Black card
Posts: 75
Just cancelled a flight over Easter to Melboure through the app. Cancel option under Manage booking.
They will hold the expenses as credit till March 4 2021.
Super easy rather than calling and waiting 60 minutes+ to talk to someone.
They will hold the expenses as credit till March 4 2021.
Super easy rather than calling and waiting 60 minutes+ to talk to someone.
#34
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
That sounds like a good functionality but same as a couple of others it isn't available for my flights "this booking is unable to be cancelled online, please call 0800 737000..." which we have not done knowing they will be dealing with punters with more pressing needs. I guess we will wait for the call.
#35
Original Poster
Join Date: Aug 2007
Location: New Zealand
Programs: *A NZ Gold Elite for over 20 years previously SQ PPS and UA 1K
Posts: 282
Refund of cancelled flights
We arranged by email with the gold elite email address. The initial position was credit only so we politely pointed out that under the consumer guarantee act we were entitled to a refund as they had cancelled the flight for commercial reasons. They came back and agreed and said the policy had changed so may not have flowed through to an app update yet.
We were at all times polite reasonable non threatening and said we were sorry for the situation they were in. I think if you are happy with a credit fine. It didn’t work for us so we asked for a refund.
I think patience and politeness are key. In passing another hats off extending elite and other tiers another 12 month they are doing a great job in horrible circumstances.
We were at all times polite reasonable non threatening and said we were sorry for the situation they were in. I think if you are happy with a credit fine. It didn’t work for us so we asked for a refund.
I think patience and politeness are key. In passing another hats off extending elite and other tiers another 12 month they are doing a great job in horrible circumstances.
#38
Join Date: Jun 2008
Location: Auckland
Programs: NZ Elite Partner/Silver (in own right), PR Classic, QF Bronze, UA Member, VA Red
Posts: 1,551
That sounds like a good functionality but same as a couple of others it isn't available for my flights "this booking is unable to be cancelled online, please call 0800 737000..." which we have not done knowing they will be dealing with punters with more pressing needs. I guess we will wait for the call.
when are you flying
#39
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
#41
Join Date: Apr 2007
Location: South Coast NSW, Australia
Programs: UA and SQ; Hilton, Fairmont, Marriott, Rydges Priority
Posts: 290
Booked Sydney-Auckland - Kerikeri on 1/2 departing 29/3, return 3/4.
Obviously I didn’t want to get caught up in 14 day isolation situation each end, so have decided not to fly.
But only being offered a credit by Air NZ it seems.
A bit unfair I think.
And I have to call, can’t cancel via the app.
Maybe try at 3 am!
Obviously I didn’t want to get caught up in 14 day isolation situation each end, so have decided not to fly.
But only being offered a credit by Air NZ it seems.
A bit unfair I think.
And I have to call, can’t cancel via the app.
Maybe try at 3 am!
#42
Join Date: Jan 2016
Posts: 2,645
Booked Sydney-Auckland - Kerikeri on 1/2 departing 29/3, return 3/4.
Obviously I didn’t want to get caught up in 14 day isolation situation each end, so have decided not to fly.
But only being offered a credit by Air NZ it seems.
A bit unfair I think.
And I have to call, can’t cancel via the app.
Maybe try at 3 am!
Obviously I didn’t want to get caught up in 14 day isolation situation each end, so have decided not to fly.
But only being offered a credit by Air NZ it seems.
A bit unfair I think.
And I have to call, can’t cancel via the app.
Maybe try at 3 am!
Or do you just wish not to travel? If you don't wish to travel and the flights are not cancelled giving you a credit is what you get.
#43
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,320
i do wish to travel but I wanted to
1: fly that route as it's the quickest
2: most airpoints
3: most SP
4: use my RU upgrades (which would expire if returned)
5: uses the old price 480 airpoints per sector
I suspect if I am offered another route or a credit I would lose the above benefits
Would I be in my rights to ask for a full refund ?
#44
Join Date: Feb 2016
Programs: NZ Silver A3 Gold Qantas Gold Accor Platinum
Posts: 223
Have flights booked AKL to LHR for October. Route suspened til 30 June, never know may resume. After 30 June so guess normal cancelation rules apply. Will fly if it has started up by then.
#45
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,776
I have two PE tickets Akl to Lhr (NZ2 and NZ1 all the way ) return with pending upgrades to BP. All during the school holiday in July.
i do wish to travel but I wanted to
1: fly that route as it's the quickest
2: most airpoints
3: most SP
4: use my RU upgrades (which would expire if returned)
5: uses the old price 480 airpoints per sector
I suspect if I am offered another route or a credit I would lose the above benefits
Would I be in my rights to ask for a full refund ?
i do wish to travel but I wanted to
1: fly that route as it's the quickest
2: most airpoints
3: most SP
4: use my RU upgrades (which would expire if returned)
5: uses the old price 480 airpoints per sector
I suspect if I am offered another route or a credit I would lose the above benefits
Would I be in my rights to ask for a full refund ?