Website Problems/Issues thread
Feb 5, 2011, 6:47 pm
#361
Join Date: Mar 2010
Location: Auckland NZ
Programs: NZ Air Points (Gold Elite), Velocity (Platinum), Emirates (Gold)
Posts: 607
What a mess. Magically about five hundred and fifty airpoints dollars and status points from December have disappeared from my account. The original transactions have just disappeared. No sign of reversals or anything else. They were there on Friday and are gone today. Interestingly they were part of a round world trip and the other star carrier points are there but the NZ activity has gone....
Would be really useful if Airpoints accounts were reliable......
Would be really useful if Airpoints accounts were reliable......
Feb 6, 2011, 1:17 pm
#362
Join Date: Sep 2007
Location: PHX
Programs: AA1MM, QF/NZ/VA/UA/DL, etc...
Posts: 516
Just checked online and looks like it happened to me too - my flights for Dec 2010 and Jan 2011 have suddenly disappeared, and now I have a negative APD balance.
Am assuming this is some sort of glitch that they can fix - do we all need to ask them to manually recredit??
I just tried to reclaim those flights online via website, and it states "Your claims have been processed and your account balance updated", yet they still no longer appear and am still missing the APD and SP.
Am assuming this is some sort of glitch that they can fix - do we all need to ask them to manually recredit??
I just tried to reclaim those flights online via website, and it states "Your claims have been processed and your account balance updated", yet they still no longer appear and am still missing the APD and SP.
Last edited by RandyNZ; Feb 6, 2011 at 1:46 pm Reason: futile attempt at using website
Feb 6, 2011, 1:56 pm
#363
Join Date: Nov 2007
Location: ANR / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,075
Talked with AirNZ who said they are working on their system at the moment and the missing flights should re-appear soon (an unspecified time). Apparently the helpful person could see the flights that had dissappeared.
Feb 6, 2011, 5:26 pm
#365
Join Date: Jul 2010
Location: Palmerston North
Programs: NZ GE and EK Skywards
Posts: 54
Just checked online and looks like it happened to me too - my flights for Dec 2010 and Jan 2011 have suddenly disappeared, and now I have a negative APD balance.
Am assuming this is some sort of glitch that they can fix - do we all need to ask them to manually recredit??
I just tried to reclaim those flights online via website, and it states "Your claims have been processed and your account balance updated", yet they still no longer appear and am still missing the APD and SP.
Am assuming this is some sort of glitch that they can fix - do we all need to ask them to manually recredit??
I just tried to reclaim those flights online via website, and it states "Your claims have been processed and your account balance updated", yet they still no longer appear and am still missing the APD and SP.
I had the same message appear for me last week when checking my flights for Jan 11. I had 3 of 7 flights missing. I emailed them on Mon and hadn't heard from them by Fri so rang AirNZ.
Thankfully all sorted now, but quite frustrating at the time.
Feb 6, 2011, 6:51 pm
#366
Join Date: Mar 2010
Location: NZ
Posts: 731
Just checked mine and all SP's earned from Dec 1 have gone from summary - just on 300 SP and APD and consequently from balances.
Was fine this morning - NZ sort please
Checked again all international flights since Sept 8 have disappeared on mine and the boss's.
Was fine this morning - NZ sort please
Checked again all international flights since Sept 8 have disappeared on mine and the boss's.
Last edited by wayoutwest; Feb 6, 2011 at 6:54 pm Reason: update
Feb 7, 2011, 12:23 am
#367
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,513
Took my first trip on a Q300 for the year today only to find my fast bag tag on my rollerbag was torn - went to the lounge and asked for another where i was declined saying that two fastbag tags should have been sent out (never seen anything, ever).
I asked another lounge agent and was given one once they confirmed i was NZ*G
http://www.airnewzealand.co.nz/fast-bag Says i should be able to ask for one in the lounge o_O
I asked another lounge agent and was given one once they confirmed i was NZ*G
http://www.airnewzealand.co.nz/fast-bag Says i should be able to ask for one in the lounge o_O
Feb 7, 2011, 12:28 am
#368
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,423
Took my first trip on a Q300 for the year today only to find my fast bag tag on my rollerbag was torn - went to the lounge and asked for another where i was declined saying that two fastbag tags should have been sent out (never seen anything, ever).
I asked another lounge agent and was given one once they confirmed i was NZ*G
http://www.airnewzealand.co.nz/fast-bag Says i should be able to ask for one in the lounge o_O
I asked another lounge agent and was given one once they confirmed i was NZ*G
http://www.airnewzealand.co.nz/fast-bag Says i should be able to ask for one in the lounge o_O
Feb 7, 2011, 12:55 am
#370
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,513
They had a big stack at the counter at the AKL lounge too, she grabbed a handful and give me one.
On another slightly annoying note, new rollerbag/laptop bag is about 1cm in height and depth too large (due to the wheels) - no problem on the Jets but the Q300 was a push and shove - might have to fork out for another bag
On another slightly annoying note, new rollerbag/laptop bag is about 1cm in height and depth too large (due to the wheels) - no problem on the Jets but the Q300 was a push and shove - might have to fork out for another bag
Feb 7, 2011, 1:08 am
#372
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,513
Its a briefcase roller-combo and i have a number of things i have to take in it, don't want to divide the items between two bags as thats a pain, but i'm gonna downsize it as best i can i guess.
Just checked myairnz - recent activity has lots of entries that make no sense, i assue its from this time last year which has been recredited or something due to the IT issues?
Just checked myairnz - recent activity has lots of entries that make no sense, i assue its from this time last year which has been recredited or something due to the IT issues?
Feb 8, 2011, 5:44 pm
#373
Join Date: Mar 2010
Location: NZ
Posts: 731
When will the multi city tool be working properly.
I am trying to book HKK to MEl on weekend of 25 Feb to 1 Mar.
Just going in and trying on the main search page gives one option on each day. Try CHC to MEL and you get mutiple options. Try the multi tool search and again it gives reduced options even though there are 4 available.
Of course call contact centre and they charge for what should be a simple basic IT thing - let people choose from the options available or get rid of the options - no wonder people are using TA's to book
I am trying to book HKK to MEl on weekend of 25 Feb to 1 Mar.
Just going in and trying on the main search page gives one option on each day. Try CHC to MEL and you get mutiple options. Try the multi tool search and again it gives reduced options even though there are 4 available.
Of course call contact centre and they charge for what should be a simple basic IT thing - let people choose from the options available or get rid of the options - no wonder people are using TA's to book
Feb 8, 2011, 8:06 pm
#374
Join Date: May 2005
Location: SJC
Programs: NZ*G, QF NB, UA 1K, AA ExecPlat, IHG PlatAmb, HHonors Gold, SPG Gold, Marriott Gold, ZE1 PC
Posts: 2,636
Mine is also going nuts, lots of credits and corrections going back to November, updating every day since late January.
Feb 9, 2011, 11:44 pm
#375
Join Date: Feb 2004
Posts: 5,984
Took my first trip on a Q300 for the year today only to find my fast bag tag on my rollerbag was torn - went to the lounge and asked for another where i was declined saying that two fastbag tags should have been sent out (never seen anything, ever).
I asked another lounge agent and was given one once they confirmed i was NZ*G
http://www.airnewzealand.co.nz/fast-bag Says i should be able to ask for one in the lounge o_O
I asked another lounge agent and was given one once they confirmed i was NZ*G
http://www.airnewzealand.co.nz/fast-bag Says i should be able to ask for one in the lounge o_O