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Old Feb 6, 2011 | 5:26 pm
  #365  
kiwigirl2
 
Join Date: Jul 2010
Location: Palmerston North
Programs: NZ GE and EK Skywards
Posts: 54
Unhappy
Originally Posted by RandyNZ
Just checked online and looks like it happened to me too - my flights for Dec 2010 and Jan 2011 have suddenly disappeared, and now I have a negative APD balance.

Am assuming this is some sort of glitch that they can fix - do we all need to ask them to manually recredit??

I just tried to reclaim those flights online via website, and it states "Your claims have been processed and your account balance updated", yet they still no longer appear and am still missing the APD and SP.

I had the same message appear for me last week when checking my flights for Jan 11. I had 3 of 7 flights missing. I emailed them on Mon and hadn't heard from them by Fri so rang AirNZ.

Thankfully all sorted now, but quite frustrating at the time.
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