Award booking issues on FB website

Old Dec 5, 05, 6:28 am
  #31  
 
Join Date: Jun 2002
Location: EU
Posts: 210
No sure if this is an error

I cannot book awards online on the FB website after login.

No sure if this is an error but didnt want to open new thread for this:

When I try and book an award I get the MSG (in a red box on top of the screen) that I am "not authorized to make reservations on line" ...

I have a pincode & sufficient miles is this another error ....?????

PA
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Old Dec 5, 05, 8:19 am
  #32  
 
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Originally Posted by padams
I cannot book awards online on the FB website after login.

No sure if this is an error but didnt want to open new thread for this:

When I try and book an award I get the MSG (in a red box on top of the screen) that I am "not authorized to make reservations on line" ...

I have a pincode & sufficient miles is this another error ....?????
Your probably not on the site that your FB is registered to. Visit the site of your country first then log in and try.
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Old Dec 6, 05, 6:30 am
  #33  
 
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Originally Posted by pmcg
Your probably not on the site that your FB is registered to. Visit the site of your country first then log in and try.
Yes ! THX pmcg
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Old Jan 10, 06, 5:15 am
  #34  
 
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works fine unless you live in a country without a site - no more access for me??????????
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Old Jan 10, 06, 8:40 am
  #35  
 
Join Date: May 2005
Location: Switzerland (GVA)
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[email protected] un-bookable

Hello all,

Over the past week I have tried many, many times to book award tickets through both KLM and AF portals. I search and find a "promotion" award itinerary, enter all my passenger details, and finally arrive a the screen asking for my credit card information (to pay the taxes and complete the booking). After duly entering all information, I get a new screen with a small animated logo, something like "processing your request". A couple of seconds later the screen is replaced with the message:

The system is unable to respond.
Please try again later.
<-- back

(needless to say, pressing the "back" link does nothing, and I have tested this on several platform/browser combinations).

This unfortunate behavior has happened to me every time I try to book this itinerary, day and night, weekend and weekday. I am getting very nervous about entering my credit card details each time. No respectable online shopping service asks a registered customer to enter CC details more than once. IS THIS A SCAM?

Meanwhile I have never been able to successfully make a booking.

Has anyone else experienced these problems recently booking an award ticket itinerary, promotion rate or otherwise?

I would be pleased to hear if I'm the only one...
pseudolarix is offline  
Old Jan 15, 06, 5:17 am
  #36  
 
Join Date: Jan 2006
Posts: 1
Originally Posted by AshleyB
I just booked an award ticket from Paris to Jakarta on the FP website. It offered me an award on KLM for the dates I want for 110,000 miles. I accepted and booked the ticket and paid the taxes. The reservation confirmed though shows the flights in Economy!!?? What is going on here? Does anyone have experience of this? I will call FB when they open!
The same thing has just happened to me - but there is just no way of talking to a KLM or Air France human being to discuss! I have tried e-mails (3) with no response, and the telephone numbers just lead to automated replies. It is actually impossible to contact KLM if they don't reply to an e-mail!
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Old Jan 15, 06, 5:25 am
  #37  
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I never have a problem reaching an agent. I usually select the option to book or modify an award. I used to wait until the audio menu ends to be automatically connected, but this takes a few more seconds.
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Old Jan 15, 06, 6:28 am
  #38  
 
Join Date: Jun 2005
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Alternatively you can press "*" instead of a menu option to be connected to an agent. This is in my experience the most failsafe method.
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Old Feb 1, 06, 5:18 am
  #39  
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FB, what is wrong with you?

I was going to book an award flight on the Internet(FB site).
This is what I got.


Taxes detail Total : 1 437.70 EUR

Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.


Amount Taxes Passenger(s) Total including taxes

1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
inhiyu66 is offline  
Old Feb 1, 06, 5:57 am
  #40  
 
Join Date: Oct 2005
Location: Paris
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Originally Posted by inhiyu66
I was going to book an award flight on the Internet(FB site).
This is what I got.


Taxes detail Total : 1 437.70 EUR

Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.


Amount Taxes Passenger(s) Total including taxes

1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR

Strange !!! why dont you call directly FB to book it ?
bresilien18eme is offline  
Old Feb 1, 06, 8:07 am
  #41  
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Originally Posted by inhiyu66
I was going to book an award flight on the Internet(FB site).
This is what I got.


Taxes detail Total : 1 437.70 EUR

Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.


Amount Taxes Passenger(s) Total including taxes

1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
check out the sticky, this has been reported before, call FB to book the ticket.
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Old Feb 1, 06, 8:13 am
  #42  
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I think now they really exaggerate with fuel charges

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Old Feb 1, 06, 8:33 am
  #43  
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
 
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Can we merge this into the sticky ???
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Old Feb 1, 06, 8:49 am
  #44  
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Originally Posted by JOUY31
Can we merge this into the sticky ???
if you can't, who else can
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Old Feb 1, 06, 8:52 am
  #45  
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
 
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I actually meant, "I guess we should, do you agree ??"
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