Award booking issues on FB website
Dec 5, 05, 6:28 am
#31
Join Date: Jun 2002
Location: EU
Posts: 210
No sure if this is an error
I cannot book awards online on the FB website after login.
No sure if this is an error but didnt want to open new thread for this:
When I try and book an award I get the MSG (in a red box on top of the screen) that I am "not authorized to make reservations on line" ...
I have a pincode & sufficient miles is this another error ....?????
PA
No sure if this is an error but didnt want to open new thread for this:
When I try and book an award I get the MSG (in a red box on top of the screen) that I am "not authorized to make reservations on line" ...
I have a pincode & sufficient miles is this another error ....?????
PA
Dec 5, 05, 8:19 am
#32
Join Date: Jul 2002
Location: Stirling, Scotland
Programs: Amex Centurion - BA Silver - IHG Diamond Elite - HHonors Diamond - M&M
Posts: 1,956
Originally Posted by padams
I cannot book awards online on the FB website after login.
No sure if this is an error but didnt want to open new thread for this:
When I try and book an award I get the MSG (in a red box on top of the screen) that I am "not authorized to make reservations on line" ...
I have a pincode & sufficient miles is this another error ....?????
No sure if this is an error but didnt want to open new thread for this:
When I try and book an award I get the MSG (in a red box on top of the screen) that I am "not authorized to make reservations on line" ...
I have a pincode & sufficient miles is this another error ....?????
Jan 10, 06, 8:40 am
#35
Join Date: May 2005
Location: Switzerland (GVA)
Programs: LX SEN
Posts: 5
Web@wards un-bookable
Hello all,
Over the past week I have tried many, many times to book award tickets through both KLM and AF portals. I search and find a "promotion" award itinerary, enter all my passenger details, and finally arrive a the screen asking for my credit card information (to pay the taxes and complete the booking). After duly entering all information, I get a new screen with a small animated logo, something like "processing your request". A couple of seconds later the screen is replaced with the message:
The system is unable to respond.
Please try again later.
<-- back
(needless to say, pressing the "back" link does nothing, and I have tested this on several platform/browser combinations).
This unfortunate behavior has happened to me every time I try to book this itinerary, day and night, weekend and weekday. I am getting very nervous about entering my credit card details each time. No respectable online shopping service asks a registered customer to enter CC details more than once. IS THIS A SCAM?
Meanwhile I have never been able to successfully make a booking.
Has anyone else experienced these problems recently booking an award ticket itinerary, promotion rate or otherwise?
I would be pleased to hear if I'm the only one...
Over the past week I have tried many, many times to book award tickets through both KLM and AF portals. I search and find a "promotion" award itinerary, enter all my passenger details, and finally arrive a the screen asking for my credit card information (to pay the taxes and complete the booking). After duly entering all information, I get a new screen with a small animated logo, something like "processing your request". A couple of seconds later the screen is replaced with the message:
The system is unable to respond.
Please try again later.
<-- back
(needless to say, pressing the "back" link does nothing, and I have tested this on several platform/browser combinations).
This unfortunate behavior has happened to me every time I try to book this itinerary, day and night, weekend and weekday. I am getting very nervous about entering my credit card details each time. No respectable online shopping service asks a registered customer to enter CC details more than once. IS THIS A SCAM?
Meanwhile I have never been able to successfully make a booking.
Has anyone else experienced these problems recently booking an award ticket itinerary, promotion rate or otherwise?
I would be pleased to hear if I'm the only one...
Jan 15, 06, 5:17 am
#36
Join Date: Jan 2006
Posts: 1
Originally Posted by AshleyB
I just booked an award ticket from Paris to Jakarta on the FP website. It offered me an award on KLM for the dates I want for 110,000 miles. I accepted and booked the ticket and paid the taxes. The reservation confirmed though shows the flights in Economy!!?? What is going on here? Does anyone have experience of this? I will call FB when they open!
Jan 15, 06, 5:25 am
#37
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,386
I never have a problem reaching an agent. I usually select the option to book or modify an award. I used to wait until the audio menu ends to be automatically connected, but this takes a few more seconds.
Feb 1, 06, 5:18 am
#39
Suspended
Join Date: Jun 2005
Programs: FB, UA, TG, SU
Posts: 312
FB, what is wrong with you?
I was going to book an award flight on the Internet(FB site).
This is what I got.
Taxes detail Total : 1 437.70 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
This is what I got.
Taxes detail Total : 1 437.70 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
Feb 1, 06, 5:57 am
#40
Join Date: Oct 2005
Location: Paris
Programs: FB Gold
Posts: 26
Originally Posted by inhiyu66
I was going to book an award flight on the Internet(FB site).
This is what I got.
Taxes detail Total : 1 437.70 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
This is what I got.
Taxes detail Total : 1 437.70 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
Strange !!! why dont you call directly FB to book it ?
Feb 1, 06, 8:07 am
#41
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 30,986
Originally Posted by inhiyu66
I was going to book an award flight on the Internet(FB site).
This is what I got.
Taxes detail Total : 1 437.70 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
This is what I got.
Taxes detail Total : 1 437.70 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 394 EUR + 43.70 EUR x 1 Adult = 1 437.70 EUR
Total : 1 437.70 EUR
Feb 1, 06, 8:33 am
#43
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,386
Can we merge this into the sticky ???
Feb 1, 06, 8:52 am
#45
Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,386
I actually meant, "I guess we should, do you agree ??" 
