Moderator: Flying Blue (Air France & KLM), France and TravelBuzz!
Join Date: Jan 2001
Location: Paris, France, AF F+ Rouge pour toujours, Flying Blue whatever, LH FTL, HHonors Gold, formerly proud SCC Executive, now IC Ambassador, BA down to nobody, Grand Voyageur Le Club
Posts: 12,509
I never have a problem reaching an agent. I usually select the option to book or modify an award. I used to wait until the audio menu ends to be automatically connected, but this takes a few more seconds.