Award booking issues on FB website
#16
Join Date: Nov 2003
Posts: 495

I was looking for r/t ams-nyc in business in July 2006 could only find open-miles awards !! After carefully (BUT TIME CONSUMING) searching for one way awards in each direction I fond some dates. After selecting the r/t button on the selected dates the site only gave me the open miles option...absolutely scandalous...I mean why, why, why....ok so I can book two one ways but doesn't that cost more? I mean with the extra costs etc....?
#17
Join Date: Jun 2005
Location: SAN
Programs: AS 75K, Marriott Plat, ICH Plat, HH Diamond
Posts: 4,188
Originally Posted by Evert
Hiya, I'm looking for AMS-SFO for SEP2006, if available C as well. I'm wonder how much tax did you pay for each ticket?
There is avalaibility but I'm still don't know how much the tax etc. will be.
There is avalaibility but I'm still don't know how much the tax etc. will be.
#18
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 29,245
Originally Posted by Evert
Hiya, I'm looking for AMS-SFO for SEP2006, if available C as well. I'm wonder how much tax did you pay for each ticket?
There is avalaibility but I'm still don't know how much the tax etc. will be.
There is avalaibility but I'm still don't know how much the tax etc. will be.
#19
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 29,245
Originally Posted by Escape
I was looking for r/t ams-nyc in business in July 2006 could only find open-miles awards !! After carefully (BUT TIME CONSUMING) searching for one way awards in each direction I fond some dates. After selecting the r/t button on the selected dates the site only gave me the open miles option...absolutely scandalous...I mean why, why, why....ok so I can book two one ways but doesn't that cost more? I mean with the extra costs etc....?
#20
Join Date: Feb 2000
Location: Northeast
Programs: DL PLAT / HH GOLD
Posts: 132
There is something REALLY, REALLY wrong here, was trying to book 3 r/t tickets NAP to JFK , and this are the charges the award engine shows":
92 EUR + 206.22 EUR x 2 Adults = 596.44 EUR
92 EUR + 206.22 EUR x 1 Child = 298.22 EUR
Total : 894.66 EUR
There is no way the taxes are coorect...........see the total !!!!
92 EUR + 206.22 EUR x 2 Adults = 596.44 EUR
92 EUR + 206.22 EUR x 1 Child = 298.22 EUR
Total : 894.66 EUR
There is no way the taxes are coorect...........see the total !!!!
#21
Join Date: Jul 2001
Location: Madison(WI) USA
Programs: , AA Plat 2MM, FB Gold, Hilton Gold
Posts: 374
Originally Posted by MileSmiles
There is something REALLY, REALLY wrong here, was trying to book 3 r/t tickets NAP to JFK , and this are the charges the award engine shows":
92 EUR + 206.22 EUR x 2 Adults = 596.44 EUR
92 EUR + 206.22 EUR x 1 Child = 298.22 EUR
Total : 894.66 EUR
There is no way the taxes are coorect...........see the total !!!!
92 EUR + 206.22 EUR x 2 Adults = 596.44 EUR
92 EUR + 206.22 EUR x 1 Child = 298.22 EUR
Total : 894.66 EUR
There is no way the taxes are coorect...........see the total !!!!
One possible work around for now is ask for an award on KLM, which doesn't charge such fuel surcharges.
#22
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 29,245
Originally Posted by ananthar
This looks about right if it was on AF, since they add huge non-tax fuel surcharges to award tickets : this should be illegal since the possibility of non-tax surcharges of this kind on awards were not disclosed to us when we earned the miles.
One possible work around for now is ask for an award on KLM, which doesn't charge such fuel surcharges.
One possible work around for now is ask for an award on KLM, which doesn't charge such fuel surcharges.
I just did this, only a couple of EUR cheaper, still pathetic.

#23
Join Date: Jun 2004
Location: JNB
Programs: Air France Platinum - Qatar Airways Gold
Posts: 1,659
Originally Posted by ananthar
This looks about right if it was on AF, since they add huge non-tax fuel surcharges to award tickets.
- FRA-CDG-SIN 4 Jan. / 10 Jan., award ticket. Tax: 190.81 €
- FRA-CDG-SIN same flights, paid ticket. Tax: 175.81 €+15 € (service fee) = 191.81 €
#26
Join Date: Jun 2005
Location: oslo
Programs: klm, *alliance
Posts: 7
Spent half a sunday booking
My husband and I want to go to BKK during Christmas. He has a better level on his card, so I booked on him first: OSL/BKK t/r, The trip should cost him 80000 points, unfortunately he did not have as much as 16000 in total, so I thought I could book my ticket on my account (103000 points).
I ordered his ticket from his account, all confirmed, paid the taxes and printed out the confirmation.
Trying to order my ticket from my account, I got the message that I did not have enough points, the same trip would cost me 160000 ponts.
Then I opened the mailbox where it was one confirmation on my husbands ticket in French and English from Air France, a new confirmation mail in English from Amadeus.net, and a third mail from Amadeus.net telling that his booking was cancelled. What is going on? What should I do?
I ordered his ticket from his account, all confirmed, paid the taxes and printed out the confirmation.
Trying to order my ticket from my account, I got the message that I did not have enough points, the same trip would cost me 160000 ponts.
Then I opened the mailbox where it was one confirmation on my husbands ticket in French and English from Air France, a new confirmation mail in English from Amadeus.net, and a third mail from Amadeus.net telling that his booking was cancelled. What is going on? What should I do?
#28
FlyerTalk Evangelist
Join Date: Aug 2005
Location: BOS/EAP
Programs: UA 1K, MR LTT, HH Dia, Amex Plat
Posts: 29,245
Originally Posted by synne
My husband and I want to go to BKK during Christmas. He has a better level on his card, so I booked on him first: OSL/BKK t/r, The trip should cost him 80000 points, unfortunately he did not have as much as 16000 in total, so I thought I could book my ticket on my account (103000 points).
I ordered his ticket from his account, all confirmed, paid the taxes and printed out the confirmation.
Trying to order my ticket from my account, I got the message that I did not have enough points, the same trip would cost me 160000 ponts.
Then I opened the mailbox where it was one confirmation on my husbands ticket in French and English from Air France, a new confirmation mail in English from Amadeus.net, and a third mail from Amadeus.net telling that his booking was cancelled. What is going on? What should I do?
I ordered his ticket from his account, all confirmed, paid the taxes and printed out the confirmation.
Trying to order my ticket from my account, I got the message that I did not have enough points, the same trip would cost me 160000 ponts.
Then I opened the mailbox where it was one confirmation on my husbands ticket in French and English from Air France, a new confirmation mail in English from Amadeus.net, and a third mail from Amadeus.net telling that his booking was cancelled. What is going on? What should I do?
#29
Join Date: Dec 2004
Location: AMS
Programs: Flying Blue GE, Spanair Gold, BMI Gold, Iberia
Posts: 19
Just tried to book AMS-NAP
All weekends end of March 2006 and early April 2006 only availability for open-miles ticket: 50.000 miles in ECO.
Will have to take a Transavia flight, and keep the miles more another disappointing experience
Will have to take a Transavia flight, and keep the miles more another disappointing experience
#30
Join Date: Jun 2004
Location: JNB
Programs: Air France Platinum - Qatar Airways Gold
Posts: 1,659
Both segments (AMS-CDG and CDG-NAP) are available separately at Skyteam rate (20,000 for AMS-CDG and 25,000 for CDG-NAP, 24 to 26 March 2006). It might be worth giving FB a call next week to see if they can price the combined award at official 'Europe 1 to Europe 2' rate (25K).
Be ready to pay huge taxes (more than 130€. KLM prices this route with 160€ in taxes and reservation fees...
)
On a side note, the 12:40 inbound flight from NAP will definitely shorten the weekend.
Be ready to pay huge taxes (more than 130€. KLM prices this route with 160€ in taxes and reservation fees...

On a side note, the 12:40 inbound flight from NAP will definitely shorten the weekend.
