Originally Posted by Escape
I was looking for r/t ams-nyc in business in July 2006 could only find open-miles awards !! After carefully (BUT TIME CONSUMING) searching for one way awards in each direction I fond some dates. After selecting the r/t button on the selected dates the site only gave me the open miles option...absolutely scandalous...I mean why, why, why....ok so I can book two one ways but doesn't that cost more? I mean with the extra costs etc....?
I had the same issue, 2x one way showed availability and r/t did not. The taxes for 2 x one way were significantly higher than 1 x r/t. I finally managed to book something. The call center should be able to fix this problem. The other problem is booking 2 tickets, it will show you availability even if there is only one seat; and then later on, when you try to select the flight, it will not let you do the booking.