Award booking issues on FB website

Old Jul 17, 06, 11:33 pm
  #61  
 
Join Date: Nov 2000
Location: London
Programs: BAEC Silver, Vietnam Airlines Lotusmiles Titanium.
Posts: 2,362
Awards not free anymore

I've been toying with the idea of doing some travel using my miles, either to Dubai or Toronto... in Business or First !

klm.com feels that not only do i need to pay a few (thousasnd) miles, plus taxes, but I also have to pay a surcharge...

DUBAI
Mr. CRIS L
Number of Miles required for your trip : 80 000 (Miles)
Taxes detail Total : 1 222.95 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 044 EUR + 178.95 EUR x 1 Adult = 1 222.95 EUR

TORONTO
Mr. CRIS L
Number of Miles required for your trip : 95 000 (Miles)
Taxes detail Total : 1 096.89 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 008 EUR + 88.89 EUR x 1 Adult = 1 096.89 EUR

What is this ? I could almost buy a J Class ticket for that !
Cris L is offline  
Old Jul 18, 06, 5:00 am
  #62  
 
Join Date: Mar 2005
Location: Paris
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The amount of tax and fuel surcharges for a long haul roundtrip in J is typically 200 euros. So you seem to be the victim of a bug in the klm.com reservation system, which is known for its many mistakes. The best is that you call Flying Blue to make your reservation.
albireo is offline  
Old Jul 18, 06, 2:23 pm
  #63  
 
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The less I have to do with humans @ "Ivry-sur-Seine" the better...
Cris L is offline  
Old Jul 18, 06, 2:45 pm
  #64  
 
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Then call Flying Blue either in Germany or in Austria, Belgium, Denmark, Spain, Finland, Great Britain (+44 0870 24 29 242), Ireland, Italy, San Marino, Luxembourg, Norway, The Netherlands, Portugal, Sweden, Switzerland.

Tell them you want to avoid Ivry sur Seine at all cost.
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Old Jul 18, 06, 5:01 pm
  #65  
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Originally Posted by albireo
The amount of tax and fuel surcharges for a long haul roundtrip in J is typically 200 euros. So you seem to be the victim of a bug in the klm.com reservation system, which is known for its many mistakes. The best is that you call Flying Blue to make your reservation.
On a pedantic note, the award booking tool on klm.com actually comes from airfrance.com so if it is not working on one site it shouldn't work on the other either.

Is it possible to have taxes quoted in GBP for flights from the UK? When you book an award over the phone will they quote taxes in GBP? I'd be interested to see if the taxes on an award flight are exactly the same as those on a paid flight.
layz is offline  
Old Jul 18, 06, 11:34 pm
  #66  
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LAX-CDG-AMS-EBB was EUR124.08 in taxes for Y yesterday when I called.
Markie is offline  
Old Jul 20, 06, 3:15 am
  #67  
 
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Originally Posted by Markie
LAX-CDG-AMS-EBB was EUR124.08 in taxes for Y yesterday when I called.
Is it possible that out of the US, fuel surcharges are not included in the taxes, making the award more a true award than out of Europe?
bodory is offline  
Old Jul 20, 06, 6:00 pm
  #68  
 
Join Date: Feb 2003
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Originally Posted by Falco Peregrinus
Then call Flying Blue either in Germany or in Austria, Belgium, Denmark, Spain, Finland, Great Britain (+44 0870 24 29 242), Ireland, Italy, San Marino, Luxembourg, Norway, The Netherlands, Portugal, Sweden, Switzerland.

Tell them you want to avoid Ivry sur Seine at all cost.
Or Canada 1 800 375-8723 I spoke to a very helpful agent there a couple of days ago, she couldn't find what I wanted but did try her best.
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Old Jul 22, 06, 4:06 pm
  #69  
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Just for people's interest, I have been looking at booking a one way WBC award ticket from YVR to LHR via AMS on KLM, and the taxes come to the princely sum of 33.81

Very reasonable condsidering some of the massively high taxes from Europe to elsewhere.
Mofomat is offline  
Old Jul 23, 06, 6:44 am
  #70  
 
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Originally Posted by Mofomat
one way WBC award ticket from YVR to LHR via AMS on KLM, and the taxes come to the princely sum of 33.81.
1 way LHR to YVR via AMS on KL, and tax is 144.92

Roundtrip - same flights as before :
235.64
Cris L is offline  
Old Jul 23, 06, 7:03 am
  #71  
 
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Lhr - Dxb : 134.69 Eur (af)
Dxb - Lhr : 89.93 Eur (af)
Lhr - Dxb - Lhr : 224.62 Eur (af)
Cris L is offline  
Old Jul 24, 06, 3:46 pm
  #72  
 
Join Date: Jul 2006
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Originally Posted by Falco Peregrinus
Then call Flying Blue either in Germany or in Austria, Belgium, Denmark, Spain, Finland, Great Britain (+44 0870 24 29 242), Ireland, Italy, San Marino, Luxembourg, Norway, The Netherlands, Portugal, Sweden, Switzerland.

Tell them you want to avoid Ivry sur Seine at all cost.

And guess where you'll end-up when calling from one of these countries.... Ivry sur Seine !!!!! F+'s european members (ie. outside of France) used to be very professionally served by a team located in London, then came FB and calls are now shared between the Ivry and Amsterdam teams.
LeFrancaisVolant is offline  
Old Jul 25, 06, 10:13 am
  #73  
 
Join Date: Jan 2000
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Originally Posted by Cris L
I've been toying with the idea of doing some travel using my miles, either to Dubai or Toronto... in Business or First !

klm.com feels that not only do i need to pay a few (thousasnd) miles, plus taxes, but I also have to pay a surcharge...

DUBAI
Mr. CRIS L
Number of Miles required for your trip : 80 000 (Miles)
Taxes detail Total : 1 222.95 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 044 EUR + 178.95 EUR x 1 Adult = 1 222.95 EUR

TORONTO
Mr. CRIS L
Number of Miles required for your trip : 95 000 (Miles)
Taxes detail Total : 1 096.89 EUR
Award tickets are subject to airport and security charges as well as fuel surcharges. Payment is due on issuance of the award ticket.
Amount Taxes Passenger(s) Total including taxes
1 008 EUR + 88.89 EUR x 1 Adult = 1 096.89 EUR

What is this ? I could almost buy a J Class ticket for that !


Hi Cris...me doubts that you of all people would actually miss a 1000 euros or so !
mike turnbull is offline  
Old Jul 31, 06, 9:21 am
  #74  
 
Join Date: Jan 2006
Posts: 9
Award booking stupidity!

Give me a brake! I`ve tried to book a ticket to SEA from SVG (Stavanger, Norway) And guess what? there are NO available seats from 1 of november 2006 to 31 og december 2006.. on some occasions i got an offer for the open miles option.. no way im gonna pay that much!!

I miss FD.. never had this much trouble booking an award ticket when FD was around..

I know that there is a ton of available seats with AF, KLM, CO, DL and NW to USA.. but howcome im never able to book a seat with CO or DL from KLM`s award booking scheme.. i just dont understand..

Is there any other way to book a ticket with CO or DL using my FB programme? any advice greatly appreciated!!
gyngve is offline  
Old Jul 31, 06, 10:43 am
  #75  
 
Join Date: Feb 2003
Location: Scotland & PHX
Posts: 517
Hi and Welcome to Flyer Talk.

Have you tried calling FB or are you just using the online system?
I think you will get better results by phoning and the agents will be able to see the CO and DL availibility.

Good Luck
Norri is offline  

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