Hello all,

Over the past week I have tried many, many times to book award tickets through both KLM and AF portals. I search and find a "promotion" award itinerary, enter all my passenger details, and finally arrive a the screen asking for my credit card information (to pay the taxes and complete the booking). After duly entering all information, I get a new screen with a small animated logo, something like "processing your request". A couple of seconds later the screen is replaced with the message:

The system is unable to respond.
Please try again later.
<-- back

(needless to say, pressing the "back" link does nothing, and I have tested this on several platform/browser combinations).

This unfortunate behavior has happened to me every time I try to book this itinerary, day and night, weekend and weekday. I am getting very nervous about entering my credit card details each time. No respectable online shopping service asks a registered customer to enter CC details more than once. IS THIS A SCAM?

Meanwhile I have never been able to successfully make a booking.

Has anyone else experienced these problems recently booking an award ticket itinerary, promotion rate or otherwise?

I would be pleased to hear if I'm the only one...