Originally Posted by AshleyB
I just booked an award ticket from Paris to Jakarta on the FP website. It offered me an award on KLM for the dates I want for 110,000 miles. I accepted and booked the ticket and paid the taxes. The reservation confirmed though shows the flights in Economy!!?? What is going on here? Does anyone have experience of this? I will call FB when they open!
The same thing has just happened to me - but there is just no way of talking to a KLM or Air France human being to discuss! I have tried e-mails (3) with no response, and the telephone numbers just lead to automated replies. It is actually impossible to contact KLM if they don't reply to an e-mail!