spidey9999

Not sure if this has been posted up thread but I see this on this Air France website:
https://www.airfrance.ca/CA/en/commo...234.1586313188

”You have a ticket issued in the United States for an Air France flight: the above possibilities to postpone your flight apply.
In addition, if your flight was cancelled and you decide not to travel, you can obtain a refund at no cost for your ticket by contacting your point of sale directly.“

bostontraveler

Nope. Not that I am aware of. Maybe others know?

mikem004

7 days after requesting a travel voucher from KLM via the online form, I finally get a confirmation email.
But the travel voucher will take a while longer...

"Recently, you’ve requested a refund in the form of a travel voucher.
We want to confirm that we received your request.
Because of the high volumes of requests, it can take multiple weeks for us to process your request."

Multiple weeks?! Are they hand processing every voucher request?

Wil973

i think so... i called af yesterday the Nice lady replied i would have it on monday it is in the queue... i said monday is a holiday... she laughed really i forgot since we are creating vouchers every day.....

palmanfr

On top of my and my family's current trips cancellation requests, I was also taking care of some cancellations for a friend of my parents for whom I found 6 months ago a light to portugal on Transavia France (part of AF) and returning on Easyjet. The "no-thrills" fare was quite cheap (118 Euros on TO + 40 Euros on Easyjet for 2 pax). The Transavia flight got cancelled a month ago and I immediately claimed a refund per EC261/2004 rules. After 2 emails back and forth with TO, it was clear that they will not refund, but provide a voucher by the end of May... A month after the request, I still haven't received anything, and their customer service seems inexistant. I am however positively surprised by easyjet though. For their flight, supposed to be happening today, and which was cancelled a couple weeks ago, they replied to my email saying that could obtain a voucher, a rebooking or a refund and that I had to contact them by email to get the refund. For a low cost airline, I was exepcting that it will be a nightmare to contact them and get anything out of it. Now, I don't have anything yet on the account, but at least they seem to be respecting the rules, with a major "classical" airline group (AF/KLM) does not. I would have expected the complete opposite (I personally don't fly "low-cost" airlines, although the definition is blurry those days, hence my surprise)

maxvor

So now KLM also allows for refunds for flights to China and South Korea, not only US. I wonder why they think they can get away with such a selective policy (no doubts forced on them by respective country authorities).

KLflyerRalph

This has been the case since the beginning, before there was a global policy next to it.

tnt2012

I have a flight out on May 30 with Air France and return on KLM on June 8th. KLM has cancel my flight but Air France has not. So what should I do. Personally I would like the money...Don't have much experience with either.

Bogwoppit

This morning I received cancellation emails for 4 trips in June. I went directly to my CC company and started the chargeback process. They seemed to think it would be no issue getting a full refund. I will report back on the outcome.

palmanfr

Which country was the point of sale and in which country is the credit card issued ?

Bogwoppit

Flights were YUL - GLA Tickets purchased in Canada with a Canadian World Mastercard Elite card.

rickg523

From Air France? Did you purchase direct from AF?
My flights are 6/6-16/6, purchased thru AMEX (US) IAP. Out of SFO. All flights/routes suspended.
Received no emails. AF app has notification of free changes, but the link fails.
On AF's flight status page they seem to only officially cancel fights at one week before departure.
Does anyone know if AMEX IAP is taking claims under these circumstances (route suspended and notification of change-ability, but no notification of flight cancellation)?

Bogwoppit

KLM purchased directly through their website. Dates are June 8th and June 2th. If your flights are out of hte US you are entitled to a full refund based on the DOT ruling. You just need to wait for your cancellation. This is on the website.

maxvor

I must have missed that then, when global policy was originally introduced I haven't noticed any country-based exceptions. But now we effectively have 3 countries with special provisions, and I suspect, based on what you say, only US is due to government authorities putting pressure. Talking about consistency...

rickg523

Ah... KL.
Yep, I'm planning to wait until the flight's are cancelled to contact AMEX. Though I'm still wondering whether AF is sending emails.