Mar 17, 2020, 1:00 pm
Last edit by: oliver2002
Air France's rebooking policy: https://www.airfrance.nl/NL/en/common/page_flottante/hp/news-air-traffic-air-france.htm?_ga=2.60869669.82286185.1584471569-101309917.1487618201 KLM's rebooking policy: https://www.klm.com/travel/nl_nl/prepare_for_travel/up_to_date/flight_update/index.htm
Worksheet/flowchart for Travel Agents: http://image.email.bluebiz.info/lib/fe9013727c62017f75/m/4/575524f1-d29b-4548-b393-eb5ab0eee26b.pdf
European Commission EC261/2004 guidelines in context of COVD-19 dated 18 MAR 2020 US DoT Enforcement Notice regarding refunds dated 3 APR 2020.
Some additional information:
1) North American ticket holders can typically request chargebacks from their banks.
2) Furthermore, for flights that touch US soil, they may also file complains with the US DOT.
3) American Express in France and in the Netherlands reportedly refuse to open chargeback disputes for cardholders. Unclear whether other banks are following this policy.
4) At this stage, 14 EU member states out of 27 support amending EC261 regulation (which mandates airlines give the consumer the choice of a refund) for the duration of the crisis. Some of these member states have already suspended the enforcement of the regulation with respect to the obligation for a refund. Air France/KLM supports the proposed amendment.
Statement by 12 of these 14 EU member states: https://www.aviation24.be/miscellaneous/passenger-rights/coronavirus-twelve-eu-member-states-ask-commission-to-amend-regulation-ec-261-2004-to-allow-issuance-of-vouchers-in-lieu-of-refund/
Worksheet/flowchart for Travel Agents: http://image.email.bluebiz.info/lib/fe9013727c62017f75/m/4/575524f1-d29b-4548-b393-eb5ab0eee26b.pdf
European Commission EC261/2004 guidelines in context of COVD-19 dated 18 MAR 2020 US DoT Enforcement Notice regarding refunds dated 3 APR 2020.
Some additional information:
1) North American ticket holders can typically request chargebacks from their banks.
2) Furthermore, for flights that touch US soil, they may also file complains with the US DOT.
3) American Express in France and in the Netherlands reportedly refuse to open chargeback disputes for cardholders. Unclear whether other banks are following this policy.
4) At this stage, 14 EU member states out of 27 support amending EC261 regulation (which mandates airlines give the consumer the choice of a refund) for the duration of the crisis. Some of these member states have already suspended the enforcement of the regulation with respect to the obligation for a refund. Air France/KLM supports the proposed amendment.
Statement by 12 of these 14 EU member states: https://www.aviation24.be/miscellaneous/passenger-rights/coronavirus-twelve-eu-member-states-ask-commission-to-amend-regulation-ec-261-2004-to-allow-issuance-of-vouchers-in-lieu-of-refund/
COVID-19: AF/KL rebooking/refund policy
Apr 25, 2020, 5:34 am
#528
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
What about July ? Supposed to fly Hawaï
What about October ? Supposed to fly to Canada
What about December ? Supposed to fly to California
What about October/November ? Supposed to fly to Egypt
If you have inside news....
What about October ? Supposed to fly to Canada
What about December ? Supposed to fly to California
What about October/November ? Supposed to fly to Egypt
If you have inside news....
Apr 26, 2020, 1:53 am
#532
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
AF website has once again been updated:
Beginning 22 April 2020, you can change your ticket at no extra cost regardless of the cabin/fare you have selected (Light, Standard or Flex) as long as the same cabin/fare is still available.* Please note that any other fare conditions attached to your ticket remain unchanged.
Apr 26, 2020, 3:36 am
#533
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,044
Seems like the last update you mentioned are only for new tickets issued after April 22nd 2020. A similar policy was in place for tickets booked during most of March 2020. In the case of Wil973, I understand his ticket was purchased before April 22nd (but I don't know if he booked it during the March 2020 flexibility promotion period) for a flight in September so if he wants to change or cancel his booking, the ticket fare rules will apply (unless one of the segments of his trip got cancelled by the airline, then he can ask for a voucher). I would be Wil973, I would just wait a couple more months as the situation is very dynamic those days and the airline might (1) change their waiver policies to extend to departures up to September 2020 and (2) the airline might cancel one or more of the flights in his itinerary.
In case you cannot wait changing your flights, you can try calling them and ask but I think they will abide by their rules.
In case you cannot wait changing your flights, you can try calling them and ask but I think they will abide by their rules.
Apr 26, 2020, 4:11 am
#534
Join Date: Apr 2017
Posts: 293
Seems like the last update you mentioned are only for new tickets issued after April 22nd 2020. A similar policy was in place for tickets booked during most of March 2020. In the case of Wil973, I understand his ticket was purchased before April 22nd (but I don't know if he booked it during the March 2020 flexibility promotion period) for a flight in September so if he wants to change or cancel his booking, the ticket fare rules will apply (unless one of the segments of his trip got cancelled by the airline, then he can ask for a voucher). I would be Wil973, I would just wait a couple more months as the situation is very dynamic those days and the airline might (1) change their waiver policies to extend to departures up to September 2020 and (2) the airline might cancel one or more of the flights in his itinerary.
In case you cannot wait changing your flights, you can try calling them and ask but I think they will abide by their rules.
In case you cannot wait changing your flights, you can try calling them and ask but I think they will abide by their rules.
Right now under every booking i have i a
can ask for a voucher even flights in nov... bought before covid...
But the only booking that i can change without a fee is for my flight in june .... which i guess has 99.9 chance to be cancelled...booked yesterday with a voucher lollllll yesss hopeeeee ....
But i have a flight to Vietnam in September which hummmm hummm i dont know if i can still gooo
so was thinking of asking a voucher and fly somewhere else
Apr 26, 2020, 3:08 pm
#535
Join Date: Mar 2013
Location: SAN, MIA, GOT
Programs: BA Gold
Posts: 349
I have a klm ticket and flown the outbound but one of my inbound legs (Delta) have been cancelled.
Can I request a refund for the return? I don't want a rebooking or voucher.
Thank you for your help
Can I request a refund for the return? I don't want a rebooking or voucher.
Thank you for your help
Apr 26, 2020, 4:40 pm
#537
Join Date: Apr 2019
Posts: 979
I had to file a chargeback for a ticket booked via KLM.com. However, after submitting a claim with USDOT, the response is still pending.
Apr 26, 2020, 4:44 pm
#538
Join Date: Sep 2004
Location: YUL
Posts: 1,001
Mine were all booked directly with KLM, so they have to issue the refund. If I do not get it in a few more weeks I will go the charge back method.
Apr 26, 2020, 4:53 pm
#539
Join Date: Apr 2019
Posts: 979
https://www.transportation.gov/airco...umer-complaint
Apr 26, 2020, 4:58 pm
#540
Join Date: Sep 2004
Location: YUL
Posts: 1,001
If your trip originates/ends/passes through the US, make sure to also file a USDOT complaint. It takes less than 2 minutes.
https://www.transportation.gov/airco...umer-complaint
https://www.transportation.gov/airco...umer-complaint
Sadly they do not, all Canada to UK via AMS.