aircanada.com/aeroplan.com - Experiences/Complaints/Issues
Dec 8, 2019, 6:31 pm
#5281
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I've booked TB tickets, and the guy beside me at the bar just booked a multicity TB ticket.
Dec 8, 2019, 6:35 pm
#5282
Join Date: Jan 2001
Location: YXU, ON Canada
Programs: AC LT E50K; AC*MM; SPG LT Gold
Posts: 4,665
Is anyone else having OLCI problems (since 12:00 Dec 8 and still ongoing at 17:00 PDT)?
Dec 9, 2019, 3:12 am
#5283
Original Member
Join Date: May 1998
Location: yvr
Programs: AC
Posts: 568
Dec 9, 2019, 4:58 am
#5284
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Note to self: next time encounter AC agent at the airport and they tell me I'm doing it wrong, I will not channel Steve Jobs, but I will make them show me what they think is wrong, because, you know.......
Dec 11, 2019, 6:48 pm
#5285
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
Can't log in to the Aeroplan website at all using Chrome right now (past hour or so). It just sits there forever with the little barbershop stripes rolling through the login button. Couple different computers, tried restarting one of them. Tried Incognito.
Worked okay in Edge, so I was able to make the booking I needed to, but blech, Edge.
Worked okay in Edge, so I was able to make the booking I needed to, but blech, Edge.
Dec 11, 2019, 8:41 pm
#5286
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hmmm. Chrome Incognito working for me
Dec 14, 2019, 7:56 am
#5287
Join Date: Jul 2008
Location: YYZ
Programs: AC SE
Posts: 183
For the last week or so, when I logon to AC.com to look at my bookings (there should be 4 there), I get the following message:
'We are temporarily unable to process your request. Please try again later. (err-7) RT_ORD_011
You currently don't have any flight bookings at aircanada.com. 8117'
I can look the bookings up individually with the 'my bookings' tool by entering the individual booking references.
Anyone else experience the same?
'We are temporarily unable to process your request. Please try again later. (err-7) RT_ORD_011
You currently don't have any flight bookings at aircanada.com. 8117'
I can look the bookings up individually with the 'my bookings' tool by entering the individual booking references.
Anyone else experience the same?
Dec 14, 2019, 8:49 am
#5288
Join Date: Oct 2014
Location: yxh
Programs: 35 K
Posts: 191
My march flight to EWR via YYZ was changed by AC and I received notice of the change of seat, When I log in to my bookings I can only see the YYC to YYZ leg and it will not allow me to select seats.
Dec 15, 2019, 2:30 pm
#5289
Join Date: Dec 2013
Location: YYZ
Programs: Marriott Titanium Elite, Accor Diamond, AC 35K, National Exec, Hertz Gold
Posts: 376
Flight on Swiss shows up on Aeroplan, United and Expertflyer but AP agent say it's not in their system - did confirm they see it on their website.
Said they would open an IT issue and to call back in 3-5 business days to see if it's bookable... after 90 minutes on hold with Diamond status.
Said they would open an IT issue and to call back in 3-5 business days to see if it's bookable... after 90 minutes on hold with Diamond status.
Dec 15, 2019, 3:02 pm
#5290
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Access Denied
You don't have permission to access "http://www.aeroplan.com/adr/SearchProcess.do" on this server.Reference #18.29b7efc7.1576447303.74da858a
Dec 15, 2019, 5:47 pm
#5291
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,410
Content modified /content/aeroplan/en/use-your-miles/travel/jcr:content/sso
Status200
Message
OK
Location/content/aeroplan/en/use-your-miles/travel/_jcr_content/sso
Parent Location/content/aeroplan/en/use-your-miles/travel/_jcr_content
Path
/content/aeroplan/en/use-your-miles/travel/jcr:content/sso
Dec 15, 2019, 11:13 pm
#5292
Join Date: Aug 2019
Location: YVR
Programs: Marriot Gold, Hilton Gold, Aeroplan Black
Posts: 37
Flight on Swiss shows up on Aeroplan, United and Expertflyer but AP agent say it's not in their system - did confirm they see it on their website.
Said they would open an IT issue and to call back in 3-5 business days to see if it's bookable... after 90 minutes on hold with Diamond status.
Said they would open an IT issue and to call back in 3-5 business days to see if it's bookable... after 90 minutes on hold with Diamond status.
some of their swiss inventories are NOT on system (they claim its a phantom availability, but maybe it's the agent that arent incompetent?)
I was talking to AP agent today where I can see the availability for ZRH - VIE on AP site, but not on their system.
Let me know if you hear back regarding this issue
Dec 16, 2019, 6:25 am
#5293
Join Date: Sep 2016
Location: YHZ
Posts: 25
Had an issue with an award booking for March. AC cancelled the one of my connections in YUL, wouldn't let me accept the new routing online so I had to call in to Aeroplan. I was on hold for about 50 minutes (called in around 9:15 am ATL). The agent I received was so helpful though, she managed to fix up the booking in no time and was great. I did luck out as she did mention she had been there for 30 years and was semi-retired so I think I got a knowledgeable person.
Dec 17, 2019, 1:55 pm
#5294
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
This is a domestic PY ticket ... so I will not be seated in Premium Rouge. This ticket? $2300 for a domestic round trip. That I, as a customer, understand Air Canada's products better than their own website? Priceless.
Dec 17, 2019, 7:05 pm
#5295
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
What does it say for the other segment?
Is it just going off the fare basis for everything?
Is it just going off the fare basis for everything?