The "THANKS Concierge!" thread
Oct 14, 2017, 4:51 pm
#452
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I can't see AC hiring a concierge at many of US airports or Sun destination with 1-2 flights a day (e.g. MSY, BDA etc.)
Oct 15, 2017, 7:36 am
#453
Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,580
Concierges at DCA
I was surprised to find a concierge waiting to greet me at DCA a couple of weeks ago. I had no issue, and had not requested help (as I didn't even know this tiny airport was staffed by concierges).
There are eight flights a day - 2 to Montreal, 2 to Ottawa, and 4 to Toronto. J is only offered on 5 of those, sadly none to YOW.
Still, I was pleased to be greeted by a very friendly concierge.
There are eight flights a day - 2 to Montreal, 2 to Ottawa, and 4 to Toronto. J is only offered on 5 of those, sadly none to YOW.
Still, I was pleased to be greeted by a very friendly concierge.
Oct 15, 2017, 8:27 am
#454
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Probably should add "non-ML" destinations.
AFAIK, places like MSY offer J but are not ML.
Nov 6, 2017, 7:46 pm
#456
Join Date: Nov 2011
Location: YUL
Programs: AC SEMM, NEXUS
Posts: 858
A big THANKS to the amazing concierge team in YVR today, who made sure I made a very tight connection with time to spare! AC8 was delayed leaving HKG, leaving me with only 35 minutes to spare before my flight to YUL.
Thankfully someone was here to meet me at the aircraft, rush me in a cart to customs, escort me in front of transfer security and all the way to the gate.
Only 13 minutes between deplaning AC8 and boarding AC306. ^
It's moments like these when I remember why I keep requalifying for SE.
Thankfully someone was here to meet me at the aircraft, rush me in a cart to customs, escort me in front of transfer security and all the way to the gate.
Only 13 minutes between deplaning AC8 and boarding AC306. ^
It's moments like these when I remember why I keep requalifying for SE.
Dec 11, 2017, 5:31 am
#457
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,207
Huge thanks to YTZ concierge.
She proactively called me at 6:45am to inform me of a slight delay on my 815am. Said my 3 onward connnections were still fine, but she had a bad feeling because inbound had not yet departed.
(edit: inbound from yul-ytz ended up with 2h30m mechanical delay!)
Offered to route thru Pearson. Declined as I need YTZ for EYW plus i was already in an AC funded limo towards YTZ. GPS showed 707am arrival. Rush hour traffic beginning.
Told concierge I had an ever so slight chance of making the 715 flight. She printed a confirmed boarding pass and said I had till 7:08am for boarding door cutoff. My car arrived at YTZ drop off point at 7:04am.
Elevator, moving walkway, 4 flights of stairs later, and at 7:08am I made it to the top of escalator pre secutity. Concierge was there with new BP and walkie talkie. Escort past a big line up at security. Made the flight which shows it pushed early at 710am.
She proactively called me at 6:45am to inform me of a slight delay on my 815am. Said my 3 onward connnections were still fine, but she had a bad feeling because inbound had not yet departed.
(edit: inbound from yul-ytz ended up with 2h30m mechanical delay!)
Offered to route thru Pearson. Declined as I need YTZ for EYW plus i was already in an AC funded limo towards YTZ. GPS showed 707am arrival. Rush hour traffic beginning.
Told concierge I had an ever so slight chance of making the 715 flight. She printed a confirmed boarding pass and said I had till 7:08am for boarding door cutoff. My car arrived at YTZ drop off point at 7:04am.
Elevator, moving walkway, 4 flights of stairs later, and at 7:08am I made it to the top of escalator pre secutity. Concierge was there with new BP and walkie talkie. Escort past a big line up at security. Made the flight which shows it pushed early at 710am.
Last edited by expert7700; Dec 11, 2017 at 7:43 am
Dec 11, 2017, 11:46 am
#458
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Huge thanks to YTZ concierge.
She proactively called me at 6:45am to inform me of a slight delay on my 815am. Said my 3 onward connnections were still fine, but she had a bad feeling because inbound had not yet departed.
(edit: inbound from yul-ytz ended up with 2h30m mechanical delay!)
Offered to route thru Pearson. Declined as I need YTZ for EYW plus i was already in an AC funded limo towards YTZ. GPS showed 707am arrival. Rush hour traffic beginning.
Told concierge I had an ever so slight chance of making the 715 flight. She printed a confirmed boarding pass and said I had till 7:08am for boarding door cutoff. My car arrived at YTZ drop off point at 7:04am.
Elevator, moving walkway, 4 flights of stairs later, and at 7:08am I made it to the top of escalator pre secutity. Concierge was there with new BP and walkie talkie. Escort past a big line up at security. Made the flight which shows it pushed early at 710am.
She proactively called me at 6:45am to inform me of a slight delay on my 815am. Said my 3 onward connnections were still fine, but she had a bad feeling because inbound had not yet departed.
(edit: inbound from yul-ytz ended up with 2h30m mechanical delay!)
Offered to route thru Pearson. Declined as I need YTZ for EYW plus i was already in an AC funded limo towards YTZ. GPS showed 707am arrival. Rush hour traffic beginning.
Told concierge I had an ever so slight chance of making the 715 flight. She printed a confirmed boarding pass and said I had till 7:08am for boarding door cutoff. My car arrived at YTZ drop off point at 7:04am.
Elevator, moving walkway, 4 flights of stairs later, and at 7:08am I made it to the top of escalator pre secutity. Concierge was there with new BP and walkie talkie. Escort past a big line up at security. Made the flight which shows it pushed early at 710am.
(just swap out the limo with a helicopter and we have a commercial!)
Dec 30, 2017, 12:39 pm
#459
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
YYC Concierge Great service
I have consistently received great service and help from the YYC Concierges. It makes requalification as a Super Elite worthwhile. Today Chris helped with a baggage issue and proactively rebooked on an earlier flight to reduce chance of delay causing misconnect. Anna and Claude both have been very helpful lately too.
Baggage services... That's another matter.
Baggage services... That's another matter.
Dec 30, 2017, 12:41 pm
#460
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Dec 30, 2017, 1:45 pm
#461
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
Horrible service for an SE in J to Asia.
Dec 31, 2017, 7:49 am
#462
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
My baggage problems have all been with YYZ (bags sat in YYZ for six days) and the delayed baggage department. Still waiting for expenses (low amount) from an early October flight. Receipts sent multiple ways in early November. Still no cheque, the last email in early December said 1 to 3 weeks. No compensation offered just reimbursement for toiletries and clothing needed... long story of many problems and that was with Concierge and Executive Office assistance.
Horrible service for an SE in J to Asia.
Horrible service for an SE in J to Asia.
No thanks YYZ concierge?
Dec 31, 2017, 12:41 pm
#463
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
huge thanks to YYZ Concierge
Huge thanks to Anthony and YYZ Concierge iffice. My YYC-YYZ flight was delayed and we arrived at gate 21:47 after our connection to DEL departure time. The DEL departure time was changed to 22:00 and we were met by Anthony had a good run through domestic, got a ride in the BMW to international and got to DEL gate a couple minutes before departure. Thanks Anthony! Amazingly, our bags made it to DEL too with that less than 15 min connection.