The "THANKS Concierge!" thread
Jul 15, 2016, 7:14 pm
#406
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Today was an absolutely nutty day, starting off with a 5 hour delay that had a massive ripple effect with the rest of my itinerary.
A massively huge thank you to every member of the concierge team who touched my file today. Every effort was made to get me back on my original itinerary, and I hit the jackpot when one of the flights I was going to misconnect on ended up being delayed because they were waiting for deadheading pilots. Those same pilots were on my flight
Yes, I see the huge value in the Concierge team when there's IRROPS. It definitely beats waiting behind the long queue of customers who are looking to be rebooked.
And I was finally able to put a face to some of their names....and I found a few in YYZ :-)
A massively huge thank you to every member of the concierge team who touched my file today. Every effort was made to get me back on my original itinerary, and I hit the jackpot when one of the flights I was going to misconnect on ended up being delayed because they were waiting for deadheading pilots. Those same pilots were on my flight
Yes, I see the huge value in the Concierge team when there's IRROPS. It definitely beats waiting behind the long queue of customers who are looking to be rebooked.
And I was finally able to put a face to some of their names....and I found a few in YYZ :-)
Jul 16, 2016, 12:02 am
#407
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,357
Today was an absolutely nutty day, starting off with a 5 hour delay that had a massive ripple effect with the rest of my itinerary.
A massively huge thank you to every member of the concierge team who touched my file today. Every effort was made to get me back on my original itinerary, and I hit the jackpot when one of the flights I was going to misconnect on ended up being delayed because they were waiting for deadheading pilots. Those same pilots were on my flight
Yes, I see the huge value in the Concierge team when there's IRROPS. It definitely beats waiting behind the long queue of customers who are looking to be rebooked.
And I was finally able to put a face to some of their names....and I found a few in YYZ :-)
A massively huge thank you to every member of the concierge team who touched my file today. Every effort was made to get me back on my original itinerary, and I hit the jackpot when one of the flights I was going to misconnect on ended up being delayed because they were waiting for deadheading pilots. Those same pilots were on my flight
Yes, I see the huge value in the Concierge team when there's IRROPS. It definitely beats waiting behind the long queue of customers who are looking to be rebooked.
And I was finally able to put a face to some of their names....and I found a few in YYZ :-)
Jul 16, 2016, 12:22 am
#408
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Nope. I haven't seen him all day. Unless he's hiding somewhere...
Edit: I've seen at least one other guy who has flown into YQT (last flight) and out of YQT (first flight) so I can imagine a few EYW'ers cycling through every weekend here. I would never go to YQT for any other reason so there you go AC....mission accomplished ... We help fill your useless routes
Edit: I've seen at least one other guy who has flown into YQT (last flight) and out of YQT (first flight) so I can imagine a few EYW'ers cycling through every weekend here. I would never go to YQT for any other reason so there you go AC....mission accomplished ... We help fill your useless routes
Last edited by CanRulez; Jul 16, 2016 at 3:25 am
Jul 19, 2016, 6:37 pm
#409
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,319
I like to do a big Shout out to Daniel the concierge in EWR. Yesterday there were numerous cancelled and delayed flights including mine.
Daniel was extremely professional and helpful with helping me out. He was in constant communication with me and ensured I was looked after
Due to the length of the delays I was able to observe and hear Daniel not only look after Air Canada’s top customers, I also watched him look after many non status customers as he worked the customer service desk.
I positioned myself between two gates near the customer service desk where I was able to observe and listen to many angry and frustrated customers. I saw Daniel and the team do a great job, they spoke calmly and sincerely to many of the less than happy customers. Not all of the customers appear to be appreciative of the agents help, but many were as I saw smiles and heard thank you's from many folk. These agents did a great job, smiling and helping.
Daniel and his outstanding customer car made things better not only for me, but for so many of Air Canada's customers.
Great Job and thank you ^
Daniel was extremely professional and helpful with helping me out. He was in constant communication with me and ensured I was looked after
Due to the length of the delays I was able to observe and hear Daniel not only look after Air Canada’s top customers, I also watched him look after many non status customers as he worked the customer service desk.
I positioned myself between two gates near the customer service desk where I was able to observe and listen to many angry and frustrated customers. I saw Daniel and the team do a great job, they spoke calmly and sincerely to many of the less than happy customers. Not all of the customers appear to be appreciative of the agents help, but many were as I saw smiles and heard thank you's from many folk. These agents did a great job, smiling and helping.
Daniel and his outstanding customer car made things better not only for me, but for so many of Air Canada's customers.
Great Job and thank you ^
Last edited by HerpaYvr; Jul 19, 2016 at 7:32 pm
Jul 21, 2016, 6:06 pm
#411
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,319
Jul 21, 2016, 8:53 pm
#412
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
A big ^ to the YEG concierge team.
I was recently booked on a late afternoon YEG-YYZ flight. In the morning the YEG concierge team sent me an e-mail telling me that my flight later that day was expected to be delayed and that they had protected me on the earlier flight in case I was interested.
While taking the earlier flight didn't work based on my schedule, I very much appreciated the gesture and awesome customer service.^
I was recently booked on a late afternoon YEG-YYZ flight. In the morning the YEG concierge team sent me an e-mail telling me that my flight later that day was expected to be delayed and that they had protected me on the earlier flight in case I was interested.
While taking the earlier flight didn't work based on my schedule, I very much appreciated the gesture and awesome customer service.^
Jul 22, 2016, 9:04 am
#413
Join Date: Dec 2011
Location: Canada/US
Programs: AC SE, Marriott LTPP, Avis +
Posts: 213
I like to do a big Shout out to Daniel the concierge in EWR. Yesterday there were numerous cancelled and delayed flights including mine.
Daniel was extremely professional and helpful with helping me out. He was in constant communication with me and ensured I was looked after
Due to the length of the delays I was able to observe and hear Daniel not only look after Air Canada’s top customers, I also watched him look after many non status customers as he worked the customer service desk.
I positioned myself between two gates near the customer service desk where I was able to observe and listen to many angry and frustrated customers. I saw Daniel and the team do a great job, they spoke calmly and sincerely to many of the less than happy customers. Not all of the customers appear to be appreciative of the agents help, but many were as I saw smiles and heard thank you's from many folk. These agents did a great job, smiling and helping.
Daniel and his outstanding customer car made things better not only for me, but for so many of Air Canada's customers.
Great Job and thank you ^
Daniel was extremely professional and helpful with helping me out. He was in constant communication with me and ensured I was looked after
Due to the length of the delays I was able to observe and hear Daniel not only look after Air Canada’s top customers, I also watched him look after many non status customers as he worked the customer service desk.
I positioned myself between two gates near the customer service desk where I was able to observe and listen to many angry and frustrated customers. I saw Daniel and the team do a great job, they spoke calmly and sincerely to many of the less than happy customers. Not all of the customers appear to be appreciative of the agents help, but many were as I saw smiles and heard thank you's from many folk. These agents did a great job, smiling and helping.
Daniel and his outstanding customer car made things better not only for me, but for so many of Air Canada's customers.
Great Job and thank you ^
Jul 30, 2016, 12:11 pm
#415
Join Date: Oct 2009
Location: PEK - Beijing
Programs: AC S100K, Marriott Platinum, Hilton Diamond, IHG Platinum Ambassador
Posts: 35
Was stuck in YYG for 5 hours yesterday morning on the way to YYZ. Called Concierge and spoke to Cara, who immediately tried to rebook me through YUL and then on WS direct to YYZ, both to no avail as the other flights were already closed. Then reserved a seat on the later flight to YYZ just in case 1709 was further delayed.
Cara wasn't able to get me out any quicker, but tried really hard on my behalf and followed up every step. My sincere appreciation to her for her efforts, really all one can ask for. Thank you, Cara!
Cara wasn't able to get me out any quicker, but tried really hard on my behalf and followed up every step. My sincere appreciation to her for her efforts, really all one can ask for. Thank you, Cara!
Jul 31, 2016, 9:46 pm
#416
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Was stuck in YYG for 5 hours yesterday morning on the way to YYZ. Called Concierge and spoke to Cara, who immediately tried to rebook me through YUL and then on WS direct to YYZ, both to no avail as the other flights were already closed. Then reserved a seat on the later flight to YYZ just in case 1709 was further delayed.
Cara wasn't able to get me out any quicker, but tried really hard on my behalf and followed up every step. My sincere appreciation to her for her efforts, really all one can ask for. Thank you, Cara!
Cara wasn't able to get me out any quicker, but tried really hard on my behalf and followed up every step. My sincere appreciation to her for her efforts, really all one can ask for. Thank you, Cara!
Aug 3, 2016, 5:26 pm
#417
Join Date: Jan 2015
Location: CYYC/CYYZ
Programs: UA 1K, IHG Spire, Bonvoy Titanium, Hertz P.C., GE/NEXUS
Posts: 140
Thank you Margaret from YYZ! Great surprise today being chauffeured in the BMW 7 series for my connection to MAD!
the whole story here
the whole story here
Aug 26, 2016, 11:55 am
#418
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
Posts: 1,252
August 25/16 YVR
A couple of the YVR Concierges (one had a Lead Agent tag - not sure of the difference) were very proactive in getting J and Y passengers switched from AC132 and AC1136 onto the delayed 1162 (A 789) on Thursday, August 24. It got me home 30 mins sooner.
Sure, they were gruff and were hustling flustered volunteers from 48 and 49 to Gate 47, but I know they wanted to get that flight out (It was delayed a couple of hrs already due to a compressor issue).
Sure, they were gruff and were hustling flustered volunteers from 48 and 49 to Gate 47, but I know they wanted to get that flight out (It was delayed a couple of hrs already due to a compressor issue).
Oct 10, 2016, 2:15 pm
#419
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,441
Want to thank the YYZ concierge team for going above and beyond to get me out of Greece yesterday.
At 2am local time when it became evident that Aegean would fly me from HER-ATH at 6:30am, Elizabeth found me a routing that probably violated MCT, gave me a upgrade to J from PE (because she put me on a A330 ex AMS, I recall threads on here complaining about PE pax being put in Y when PE became unavailable), got me a segment ticketed on Aegean (ATH-AMS) when I couldn't even reach them by phone, and most importantly got me home on time.
These are the experiences that really make me value SE.
At 2am local time when it became evident that Aegean would fly me from HER-ATH at 6:30am, Elizabeth found me a routing that probably violated MCT, gave me a upgrade to J from PE (because she put me on a A330 ex AMS, I recall threads on here complaining about PE pax being put in Y when PE became unavailable), got me a segment ticketed on Aegean (ATH-AMS) when I couldn't even reach them by phone, and most importantly got me home on time.
These are the experiences that really make me value SE.
Jan 14, 2017, 2:37 pm
#420
Join Date: May 2011
Location: YYZ
Programs: AC*SE
Posts: 133
Thank you to Boris in ORD this week! ORD-YYZ flight was canceled and email notification didn't go out until late. Boris called and left a message asking if we could get on earlier flight out. We showed up at airport 20 minutes before departure time and he called us up to front of line, gave BPs, and we were on our way. Otherwise, would have been 4 hours later than original arrival time. Much appreciated!