The "THANKS Concierge!" thread
Jan 15, 2017, 1:38 am
#421
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Jan 15, 2017, 3:46 am
#422
Join Date: Mar 2009
Programs: AC-SEMM, AA-Gold
Posts: 962
Thank you to Boris in ORD this week! ORD-YYZ flight was canceled and email notification didn't go out until late. Boris called and left a message asking if we could get on earlier flight out. We showed up at airport 20 minutes before departure time and he called us up to front of line, gave BPs, and we were on our way. Otherwise, would have been 4 hours later than original arrival time. Much appreciated!
Jan 31, 2017, 3:59 am
#423
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Incredible Concierge Service at MUC
Just experienced truly fantastic Concierge service on the ground in MUC, courtesy of Sandra.
Thanks to yet another OLCI fail, I arrived bright and early at AC's priority check-in area at MUC's Terminal 2.
Sandra and her colleague arrived shortly thereafter, greeted me by name, and immediately apologized for 1) OLCI not working for me (which I guess she observed from their internal systems) and 2) showing up after me.
She then informed me that 1) I've been upgraded to PY on the refurbished A330 and 2) my SPML has been noted. Since I am traveling with my mom (who is on a separate PNR), I asked if it would be possible for her to be reseated as well. Sandra quickly made that happen (before you freak out, the PY section remains half empty), told us about the LH lounges in the new satellite terminal, and told us she'd see us at the gate.
After enjoying breakfast in the Senator Lounge by the L gates, we proceeded to gate L11, where Sandra escorted us to the final passport check, through the priority boarding lane, and all the way to the airplane door, where she introduced me to the SD, informed her of my status, and bid us farewell.
Throughout the entire encounter, Sandra was polite, friendly, and professional. IMO, this was ground service appropriate for an international F class experience on any top-tier airline. Truly impressed!
I tweeted about this and was assured the compliments will be relayed to Sandra and her team.
Thanks to yet another OLCI fail, I arrived bright and early at AC's priority check-in area at MUC's Terminal 2.
Sandra and her colleague arrived shortly thereafter, greeted me by name, and immediately apologized for 1) OLCI not working for me (which I guess she observed from their internal systems) and 2) showing up after me.
She then informed me that 1) I've been upgraded to PY on the refurbished A330 and 2) my SPML has been noted. Since I am traveling with my mom (who is on a separate PNR), I asked if it would be possible for her to be reseated as well. Sandra quickly made that happen (before you freak out, the PY section remains half empty), told us about the LH lounges in the new satellite terminal, and told us she'd see us at the gate.
After enjoying breakfast in the Senator Lounge by the L gates, we proceeded to gate L11, where Sandra escorted us to the final passport check, through the priority boarding lane, and all the way to the airplane door, where she introduced me to the SD, informed her of my status, and bid us farewell.
Throughout the entire encounter, Sandra was polite, friendly, and professional. IMO, this was ground service appropriate for an international F class experience on any top-tier airline. Truly impressed!
I tweeted about this and was assured the compliments will be relayed to Sandra and her team.
Jan 31, 2017, 5:15 am
#424
Join Date: Dec 2010
Location: YYZ
Programs: AC 50K, Marriott Lifetime Platinum
Posts: 1,551
AC is good about passing on compliments. I emailed about the great service of the EWR concierge last year and the next time I saw him I asked if he received it. He confirmed that he did. ^
Jan 31, 2017, 7:15 am
#427
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Jan 31, 2017, 8:12 am
#430
Join Date: Mar 2014
Location: Canada
Programs: AC SE100k, Marriott Titanium Elite, Accor Platinum, National Executive Elite
Posts: 349
I see Sandra every few months, most recently 2 weeks ago. She and the MUC team really make a difference and I always leave impressed.
Jan 31, 2017, 11:56 am
#433
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
I find just being polite and not asking for it will often get you the service outside of Canada.
Jan 31, 2017, 12:21 pm
#434
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
AC has one daily flight ex-MUC. On a quiet day there may be 1-2 SEs and maybe one or two dozen J pax, so for a motivated and well-trained concierge it shouldn't be too hard to offer great service. May even be fun to go the extra mile for the handful of special pax each day.
Even at airports such as FRA and LHR that level of service can't be offered on a consistent basis, not to mention the major hubs like YYZ/YVR/YUL.
Feb 3, 2017, 6:05 pm
#435
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Thank you to the Concierge team in YYZ for the warm welcome on Friday January 27 and to the Concierge team in YEG for the amazing welcome on Wednesday February 1. You folks really contribute a wonderful touch to my travels.