AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Aug 10, 2022, 10:08 am
#976
Join Date: Nov 2018
Location: Vancouver
Programs: AC SE100K 1MM, FB Platinum, Bonvoy Platinum Elite, IHG Gold Elite, Hilton Gold
Posts: 1,604
AC's terrible IT continues to be baffling. The system has been in place for ages yet they continue to have these errors. I was at Pearson on Monday and the concierge mentioned it has been really awful between the lack of staff and the IT going sideways. Felt badly for them - the particular concierge helping me was delightful.
Aug 10, 2022, 2:13 pm
#977
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Aug 11, 2022, 10:49 am
#979
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
Add it at check-in. I have a friend who can't get his UA number recognized, but it always works at check-in.
Aug 13, 2022, 7:15 am
#982
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Anyone else have trouble changing seats?
After clearing the waitlist, trying to select seats on the website. Can proceed to the purchase page, but when I click on the purchase button, nothing happens.
After clearing the waitlist, trying to select seats on the website. Can proceed to the purchase page, but when I click on the purchase button, nothing happens.
Aug 13, 2022, 10:24 am
#983
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Funny, I had this exact problem the other day while trying to select seats on the app after clearing a waitlist. I used website and it worked. I guess they’re trying to ensure complaints are generated from all platforms……..
Aug 14, 2022, 6:51 am
#984
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
The app just redirects you to the website… had no luck with app or multiple desktop browsers. Had to call in and waste an agent’s time.
Last edited by Jebby_ca; Aug 14, 2022 at 12:58 pm
Aug 14, 2022, 9:56 am
#985
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Yeah I realize it redirects, I guess I just lucked out on that occasion. And it seems my luck has run out... I've just had to call in as well.
Aug 16, 2022, 10:40 pm
#987
Join Date: Sep 2005
Location: YKF
Programs: AC*E50K
Posts: 116
I'm scheduled to fly on AC35 August 21 YVR-BNE which is listed as a 787-9. There are no PY seats for sale, so ok, maybe they're all sold. What's strange is that the seat map for that flight just shows J and Y, totally skipping PY. Does that happen when the cabin is full or something?
Aug 21, 2022, 8:58 am
#989
Join Date: May 2006
Location: YYZ
Programs: AC SE, UA Silver, Bonvoy LT Titanium, Accor Diamond, Hilton Gold
Posts: 417
Whoever is responsible for QA/QC really needs a new job. I just don’t understand how this would have passed even the most basic QA. Also, it’s super frustrating to have to call in for something that the website can easily handle.
Aug 21, 2022, 12:08 pm
#990
Join Date: Jul 2008
Posts: 195
I totally agree. Had this problem with a schedule change the other day when a seat selection got screwed up. Lots of time wasted.