AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Sep 17, 2022, 4:01 pm
#1051
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
My AC profile says 2FA is disabled, but I've been getting asked for codes a lot lately, and they have been emailed to me.
Sep 17, 2022, 4:11 pm
#1052
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Sep 17, 2022, 4:17 pm
#1053
Join Date: Apr 2022
Programs: Air Canada SE; Marriott Bonvoy Titanium
Posts: 75
Sep 18, 2022, 12:05 am
#1054
Join Date: Mar 2005
Location: YVR
Programs: AC SE, HH Gold, Marriott Titanium, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,908
Sep 18, 2022, 4:00 pm
#1055
Join Date: Mar 2015
Location: YVR
Posts: 1,076
Anyone having issues logging in today?
Getting the following error "There are errors in your form, please try again"
EDIT: Sort of figured it out, has something to do with cookies I think. Logging in using in incognito mode works. But the problem now is that I can't login on the app since it opens up a normal browser window. Has anyone encountered such an issue before, and if so, was there a fix?
Getting the following error "There are errors in your form, please try again"
EDIT: Sort of figured it out, has something to do with cookies I think. Logging in using in incognito mode works. But the problem now is that I can't login on the app since it opens up a normal browser window. Has anyone encountered such an issue before, and if so, was there a fix?
Last edited by pentiumvi; Sep 18, 2022 at 5:24 pm
Sep 19, 2022, 7:05 am
#1056
Join Date: Nov 2003
Location: YQB
Programs: AC*SE/2.1MM, Flying Blue Explorer, BA Executive Club Blue, AAdvantage Basic, ANA MC
Posts: 2,550
Anyone having issues logging in today?
Getting the following error "There are errors in your form, please try again"
EDIT: Sort of figured it out, has something to do with cookies I think. Logging in using in incognito mode works. But the problem now is that I can't login on the app since it opens up a normal browser window. Has anyone encountered such an issue before, and if so, was there a fix?
Getting the following error "There are errors in your form, please try again"
EDIT: Sort of figured it out, has something to do with cookies I think. Logging in using in incognito mode works. But the problem now is that I can't login on the app since it opens up a normal browser window. Has anyone encountered such an issue before, and if so, was there a fix?
Sep 19, 2022, 9:57 pm
#1057
Join Date: Mar 2015
Location: YVR
Posts: 1,076
Sep 19, 2022, 10:29 pm
#1058
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,742
I had yet to be afflicted by this stupid 2FA thing until today, but got hit twice today, once logging in to my account on my desktop, second time logging in to my dad's account on my phone.
What part of disabling 2FA doesn't AC understand, and what did some idiot screw up to make this stop working?
What part of disabling 2FA doesn't AC understand, and what did some idiot screw up to make this stop working?
Sep 20, 2022, 6:30 am
#1059
Join Date: Jan 2014
Location: yyz
Posts: 1,611
Is there a reason why EVERY time I log into my account on the website using my Aeroplan #, I have to wait for a verification code to be sent to my email account before being able to log in? I get when you're on a new device, but it's every single time on the same device.
Sep 20, 2022, 7:07 am
#1060
Join Date: Nov 2003
Location: YQB
Programs: AC*SE/2.1MM, Flying Blue Explorer, BA Executive Club Blue, AAdvantage Basic, ANA MC
Posts: 2,550
Sep 20, 2022, 9:48 am
#1061
Suspended
Join Date: Oct 2019
Posts: 166
I had yet to be afflicted by this stupid 2FA thing until today, but got hit twice today, once logging in to my account on my desktop, second time logging in to my dad's account on my phone.
What part of disabling 2FA doesn't AC understand, and what did some idiot screw up to make this stop working?
What part of disabling 2FA doesn't AC understand, and what did some idiot screw up to make this stop working?
Both me and P2 have our app session logged out and forced to re-login, with 2FA prompt (we have our 2FA disabled).
Sep 20, 2022, 9:52 am
#1062
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,742
Sep 20, 2022, 12:51 pm
#1063
Join Date: Feb 2011
Location: YYZ
Programs: AC, BA, Marriott, SPG
Posts: 842
Trying to book with Aeroplan points using my 50% voucher. The total points should be 137,400 but the website is wanting to charge me 274,800. It actually for some reason has 219,567 crossed out and replaced with 274,800. Anyone experience this?
Sep 20, 2022, 1:22 pm
#1064
Join Date: Dec 2014
Location: YWG/LHR
Programs: Aeroplan-SE-2018-23
Posts: 211
I get prompted to select my priority reward, which I select before selecting the flight. The aeroplan points required are then 1/2 of the previous points. PS You need to be logged into air Canada account for the pass to come up.