AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Oct 19, 2022, 1:28 pm
#1126
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,765
I had actually called in before I checked EF, assuming it was a website problem, but the agent told me the seats I wanted were occupied. And EF confirmed they were occupied rather than blocked.
Oct 20, 2022, 7:58 am
#1127
Join Date: May 2018
Location: FRA
Programs: LH SEN
Posts: 1,494
Just checked EF and the seat maps for all segments look completely different in terms of availability 🙈
Oct 20, 2022, 9:45 pm
#1129
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 331
Aeroplan Website Issues?
Hi all,
I've been doing a series of searches for flights with Aeroplan points. Everytime I search for a round trip - it says no flights available. If I search it by one ways I get results.
Is this just a weird glitch? I get it for multiple trips/airports destinations. From this snip you can see that there even are available flights and there Aeroplan costs...
Am I doing this wrong somehow...?
I've been doing a series of searches for flights with Aeroplan points. Everytime I search for a round trip - it says no flights available. If I search it by one ways I get results.
Is this just a weird glitch? I get it for multiple trips/airports destinations. From this snip you can see that there even are available flights and there Aeroplan costs...
Am I doing this wrong somehow...?
Oct 21, 2022, 11:57 am
#1130
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,315
There is literally nothing BCN-YEG on Dec 3. Try adjusting your return date. The 2nd and 4th both have flights.
Oct 21, 2022, 11:34 pm
#1131
Join Date: Nov 2009
Location: Montréal
Programs: Air Canada, Hyatt
Posts: 1,376
Ac 82 | yul-tlv | 26 oct 2022
Hello guys,
My father is on AC-82, this coming Wednesday.
He is booked in Y, and does not hold any status.
I was looking at available seats, and when loading the seat map, it curiously only shows the J & Y cabins, but not the PY!
In fact, if you try to book that flight, it will only sell Y & J- which in and of itself is not unusual if the PY cabin is booked up.
But even the seat map for the flight doesn't show that cabin as even existing.
This seems odd to me, I doubt that the entire PY cabin was booked as a group.
Anyone know what's up?
I'm curious because my father has bid for an upgrade to PY.
Thanks!
'2k6
My father is on AC-82, this coming Wednesday.
He is booked in Y, and does not hold any status.
I was looking at available seats, and when loading the seat map, it curiously only shows the J & Y cabins, but not the PY!
In fact, if you try to book that flight, it will only sell Y & J- which in and of itself is not unusual if the PY cabin is booked up.
But even the seat map for the flight doesn't show that cabin as even existing.
This seems odd to me, I doubt that the entire PY cabin was booked as a group.
Anyone know what's up?
I'm curious because my father has bid for an upgrade to PY.
Thanks!
'2k6
Oct 21, 2022, 11:42 pm
#1132
Join Date: Feb 2019
Location: ARN
Programs: AC, SK, Marriott
Posts: 1,150
Hello guys,
My father is on AC-82, this coming Wednesday.
He is booked in Y, and does not hold any status.
I was looking at available seats, and when loading the seat map, it curiously only shows the J & Y cabins, but not the PY!
In fact, if you try to book that flight, it will only sell Y & J- which in and of itself is not unusual if the PY cabin is booked up.
But even the seat map for the flight doesn't show that cabin as even existing.
This seems odd to me, I doubt that the entire PY cabin was booked as a group.
Anyone know what's up?
I'm curious because my father has bid for an upgrade to PY.
Thanks!
'2k6
My father is on AC-82, this coming Wednesday.
He is booked in Y, and does not hold any status.
I was looking at available seats, and when loading the seat map, it curiously only shows the J & Y cabins, but not the PY!
In fact, if you try to book that flight, it will only sell Y & J- which in and of itself is not unusual if the PY cabin is booked up.
But even the seat map for the flight doesn't show that cabin as even existing.
This seems odd to me, I doubt that the entire PY cabin was booked as a group.
Anyone know what's up?
I'm curious because my father has bid for an upgrade to PY.
Thanks!
'2k6
J2 C2 D2 Z0 P0 R0 O0 E0 A0 N0 Y1 B1 M1 U0 H0 Q0 V0 W0 S0 T0 L0 K0 F0
Cabin shows a number of blocked seats on EF
Oct 22, 2022, 10:34 am
#1133
Join Date: Nov 2009
Location: Montréal
Programs: Air Canada, Hyatt
Posts: 1,376
what do the blocked seats indicate? A group booking?
Oct 22, 2022, 6:35 pm
#1136
Join Date: Apr 2012
Location: YOW
Posts: 215
I think I have had an edge case event breaking the AC website.
Booked my ticket through ACV +AC rouge (rookie mistakes, still regretting my poor life choses), e-up requested, waitlisted outside of clearance window.
Flight time changed, won't let me confirm it (acknowledge the changes) through AC website (since it's booked through TA), the flight got split into two flight segment (on the same day on the same plane)one with my original class, the other being the Holding (waitlisted) in R class.
So, did they clear my eup while rescheduling my flight?
I don't even know what is going on anymore.
Cowtool seem to have the most accurate answer showing TK (confirmed, time change) on my original seat and TN (holding need, time change) on my waitlisted holding.
Booked my ticket through ACV +AC rouge (rookie mistakes, still regretting my poor life choses), e-up requested, waitlisted outside of clearance window.
Flight time changed, won't let me confirm it (acknowledge the changes) through AC website (since it's booked through TA), the flight got split into two flight segment (on the same day on the same plane)one with my original class, the other being the Holding (waitlisted) in R class.
So, did they clear my eup while rescheduling my flight?
I don't even know what is going on anymore.
Cowtool seem to have the most accurate answer showing TK (confirmed, time change) on my original seat and TN (holding need, time change) on my waitlisted holding.
Last edited by Leyland1989; Oct 22, 2022 at 6:47 pm
Oct 22, 2022, 8:07 pm
#1137
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,315
I think I have had an edge case event breaking the AC website.
Booked my ticket through ACV +AC rouge (rookie mistakes, still regretting my poor life choses), e-up requested, waitlisted outside of clearance window.
Flight time changed, won't let me confirm it (acknowledge the changes) through AC website (since it's booked through TA), the flight got split into two flight segment (on the same day on the same plane)one with my original class, the other being the Holding (waitlisted) in R class.
So, did they clear my eup while rescheduling my flight?
I don't even know what is going on anymore.
Cowtool seem to have the most accurate answer showing TK (confirmed, time change) on my original seat and TN (holding need, time change) on my waitlisted holding.
Booked my ticket through ACV +AC rouge (rookie mistakes, still regretting my poor life choses), e-up requested, waitlisted outside of clearance window.
Flight time changed, won't let me confirm it (acknowledge the changes) through AC website (since it's booked through TA), the flight got split into two flight segment (on the same day on the same plane)one with my original class, the other being the Holding (waitlisted) in R class.
So, did they clear my eup while rescheduling my flight?
I don't even know what is going on anymore.
Cowtool seem to have the most accurate answer showing TK (confirmed, time change) on my original seat and TN (holding need, time change) on my waitlisted holding.
Oct 24, 2022, 5:12 pm
#1139
Join Date: Jun 2001
Posts: 54
Trying to check in and getting error message "ssci-message.message.1011.title ssci-message.message.1011.description" on a 3-segment flight (YOW-YUL, YUL-LHR, LHR-OSL), 24 h before first segment. Called AC and was told that the problem was the international segment, and that I needed to try 24 h before the international segment. (That has never been an issue before, but ok.) Tried that, and still no luck. Any ideas?
Oct 24, 2022, 5:25 pm
#1140
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium
Posts: 1,496
Tried to book revenue flight bru-yul-bru.
Got to payment page. applied an e-coupon i had , the rest on amex. The airplane spins... I " temporary problems unable to complete [err-]. Although google shows the charge/hold on my phone.
Tried again without e-coupon identical result.
And, to boot...... my e-coupon now shows used .
not looking forward to the phone time this is going to take to get resolved.. ARGH !!
Got to payment page. applied an e-coupon i had , the rest on amex. The airplane spins... I " temporary problems unable to complete [err-]. Although google shows the charge/hold on my phone.
Tried again without e-coupon identical result.
And, to boot...... my e-coupon now shows used .
not looking forward to the phone time this is going to take to get resolved.. ARGH !!