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AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)

AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)

Old Nov 9, 20, 10:18 am
  #1  
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AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)

I'm able to login to the new Aeroplan page but still unable to book travel on points.

https://www.aircanada.com/aeroplan/member/dashboard
guessaaa is offline  
Old Nov 9, 20, 10:26 am
  #2  
 
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Originally Posted by guessaaa View Post
I'm able to login to the new Aeroplan page but still unable to book travel on points.

https://www.aircanada.com/aeroplan/member/dashboard
You are ahead of me.

Its past noon - aka 12 noon - Eastern and with Google Chrome the page does not even load.

And why when typing in aeroplan.com out of habit would a simple forward to aircanada.com/aeroplan not be done? So. Weird.
PointWeasel is offline  
Old Nov 9, 20, 10:45 am
  #3  
 
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Originally Posted by PointWeasel View Post
And why when typing in aeroplan.com out of habit would a simple forward to aircanada.com/aeroplan not be done? So. Weird.

Typing in aeroplan.com takes me to
https://www.aircanada.com/ca/en/aco/home/aeroplan.html
(not that the Aeroplan page is very functional yet)
jerry305 is offline  
Old Nov 9, 20, 11:07 am
  #4  
 
Join Date: Nov 1999
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Originally Posted by jerry305 View Post
Typing in aeroplan.com takes me to
https://www.aircanada.com/ca/en/aco/home/aeroplan.html
(not that the Aeroplan page is very functional yet)
I just started working for me as well.
PointWeasel is offline  
Old Nov 9, 20, 11:14 am
  #5  
 
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I have to say, this bring about some excitement to what would have been another boring week lol.
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Old Nov 9, 20, 11:17 am
  #6  
 
Join Date: Jun 2014
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Does anyone know where the old Promo codes section went? I'm looking for my AC Bistro coupons! :/


Originally Posted by Jumper Jack View Post
I have to say, this bring about some excitement to what would have been another boring week lol.
Last week was full of excitment - everyone on edge until Saturday!
knotseh is offline  
Old Nov 9, 20, 1:11 pm
  #7  
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Anyone else lost AQD that had been posted before the change of site? I had $2,500 AQD from a UFP purchase that I'm quite certain had posted a while ago that is now gone

This is not the classic AQD-to-zero issue, as the rest of my AQD is there. Just the UFP AQD that seem to be gone.
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Old Nov 9, 20, 1:23 pm
  #8  
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I'm missing more than just my FP AQD. I can't figure out what's missing. I figure I'll just leave it a few days.
canadiancow is offline  
Old Nov 9, 20, 1:46 pm
  #9  
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Originally Posted by canadiancow View Post
I'm missing more than just my FP AQD. I can't figure out what's missing. I figure I'll just leave it a few days.
I had a quick look and it's just that one UFP bit for me, but glad to know I'm not alone.

There seems to be no option to export the activity page to Excel/csv/etc, unlike in the past. That's a disappointing change if that's to be permanent.
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Old Nov 9, 20, 2:00 pm
  #10  
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Thanks for pointing this out.

I also looked at the two year time period but the activity only goes back to beginning of March 2020. There is nothing in January and February when most of my AQM and AQD would have shown up. I also am missing AQD for flight passes at least. Just wondering if the UFP missing AQD has to do with the suspension of the pass (at least in my case) whereas the regular flight passes are extended but still active?

Where do the AQD show up for each segment flown or flight pass purchased--should it be in the drop down arrow to the right of each entry?

I agree that it would be great to get back the export function!
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Old Nov 9, 20, 2:05 pm
  #11  
 
Join Date: Sep 2013
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Originally Posted by Adam Smith View Post
Anyone else lost AQD that had been posted before the change of site? I had $2,500 AQD from a UFP purchase that I'm quite certain had posted a while ago that is now gone

This is not the classic AQD-to-zero issue, as the rest of my AQD is there. Just the UFP AQD that seem to be gone.
I know I'm missing at $500, but not sure from where - I was an idiot and did not save a listing of the pre Armageddon.
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Old Nov 9, 20, 2:11 pm
  #12  
 
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Anyone else having to log in every few minutes? I have logged in at least 3 times in 30 minutes. I guess this is an indication of higher level of security. LOL
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Old Nov 9, 20, 2:13 pm
  #13  
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I have a spreadsheet, but in 2 minutes of selecting and unselecting rows I couldn't get within $80 of the amount shown.

Maybe I'll try to figure it out later.
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Old Nov 9, 20, 2:16 pm
  #14  
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Originally Posted by BlondeBomber View Post
Where do the AQD show up for each segment flown or flight pass purchased--should it be in the drop down arrow to the right of each entry?
No need to expand, it should be visible without it:

Adam Smith is offline  
Old Nov 10, 20, 11:48 am
  #15  
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Thanks Adam -- can anyone else see earlier posts than the beginning of March 2020?
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