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MLLs in the time of COVID - re-openings, food, distancing, etc [READ WIKI FIRST]

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Old Nov 22, 2020, 1:01 pm
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Last edit by: vancouver25k
As of July 2022, MLLs appear to be largely back to normal operations.

Ordering to the table has been shut down, with most MLLs offering self-serve buffets similar to what was available pre-COVID.

Note that the EWR MLL has been permanently shut down as a result of changes/construction at EWR.

Showers
YYZ​​​​​​ int - closed (Aug 12. They claimed all showers closed at YYZ but I was only at int.)
YVR tb - open
YVR int - open
YUL int - open

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MLLs in the time of COVID - re-openings, food, distancing, etc [READ WIKI FIRST]

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Old Mar 16, 2022, 1:51 pm
  #2146  
 
Join Date: Mar 2021
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Out if curiosity, how many ways are there to get in to a MLL with out being a FF?
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Old Mar 16, 2022, 1:52 pm
  #2147  
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Originally Posted by Stil
I presume it would mostly be towards domestic and TB MLL? I can't seem to remember ever seeing a line for an int. MLL.
The photo we're all discussing was YYZ INT.

Originally Posted by Stil
When it comes to Europen airlines, if there is a difference in lounge option they basically all favour FF over J passengers. The better lounge option is reserved for FF.
AY: Platinum wing (OW Emerald)
SK: Gold lounge (*G)
LH/LX/OS: Senator Lounge (*G)
BA: First Lounge (OW Emerald)
LO: Elite lounge (*G)
AF/KL: One lounge for all (ST elite+ and J)
I'll stop there...
Okay, maybe I should have said "Europe" instead of "LH Group", but:

UA: Polaris Lounge
SQ: I don't know the names, but J is better than *G

Listing OW airlines is a bit of a red herring because their third tier (OWE) has an explicit entitlement to F lounges, which has no *A equivalent.

But the only thing that matters:
AC: Signature Suite

AC has already decided that J is more important than *G when it comes to lounges.
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Old Mar 16, 2022, 1:57 pm
  #2148  
 
Join Date: Mar 2021
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Originally Posted by canadiancow

Listing OW airlines is a bit of a red herring because their third tier (OWE) has an explicit entitlement to F lounges, which has no *A equivalent.
Not really BA First class lounge is the Corcorde room.
Which means that the First lounge is reserved to their top tier elites and the Gallaries lounge is for J pax. I'm not counting LH group HON,s in the equation either ,which also has access to the LH first terminal.
Edit: there is no access to OW elites in the Corcorde room based on FF status.
BA has 3 lounges:
The concorde room
The first class lounge
The Galleries lounge

Last edited by Stil; Mar 16, 2022 at 2:21 pm
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Old Mar 16, 2022, 2:04 pm
  #2149  
 
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Originally Posted by Stil
Out if curiosity, how many ways are there to get in to a MLL with out being a FF?
According to AC's website, 5 that wouldn't require frequent flying (to varying degrees):
  • Purchase a Signature Class, Business Class or Premium Rouge ticket
  • Buy an MLL membership
  • Have an appropriate credit card
  • Purchase a day pass (currently suspended according to their FAQ)
  • Receive a gift pass from an Elite
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Last edited by Croptop; Mar 16, 2022 at 2:14 pm
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Old Mar 16, 2022, 2:05 pm
  #2150  
 
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Originally Posted by canadiancow
The photo we're all discussing was YYZ INT.
Wow, then it is really getting bad.
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Old Mar 16, 2022, 2:10 pm
  #2151  
 
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Originally Posted by Croptop
According to AC's website, 4 that wouldn't require frequent flying (to varying degrees):
  • Purchase a Signature Class, Business Class or Premium Rouge ticket
  • Buy an MLL membership
  • Have an appropriate credit card
  • Purchase a day pass (currently suspended according to their FAQ)
Remember too that Elites can gift passes or offer gift status for a trip (which would include lounge access) to non FF.
I would use different terms, namely Non-elites versus not FF. Many people especially this year may not be FF but have been gifted elite status due to various programmes.
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Last edited by FlY2XS; Mar 16, 2022 at 2:17 pm Reason: clarification.
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Old Mar 16, 2022, 2:15 pm
  #2152  
 
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Originally Posted by FlY2XS
Remember too that Elites can gift passes or offer gift status for a trip (which would include lounge access) to non FF.
Good point. That one wasn't listed on the "Qualifying Customers" FAQ on the AC website but I've updated my post.
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Old Mar 16, 2022, 2:54 pm
  #2153  
 
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Originally Posted by Stil
I really like the idea with a priority entrance, based on boarding zones! No, need to invent the wheel 👍

I presume it would mostly be towards domestic and TB MLL? I can't seem to remember ever seeing a line for an int. MLL.

When it comes to Europen airlines, if there is a difference in lounge option they basically all favour FF over J passengers. The better lounge option is reserved for FF.
AY: Platinum wing (OW Emerald)
SK: Gold lounge (*G)
LH/LX/OS: Senator Lounge (*G)
BA: First Lounge (OW Emerald)
LO: Elite lounge (*G)
AF/KL: One lounge for all (ST elite+ and J)
I'll stop there...
AA, UA, BA, AF, SQ, QR, LX and LH (off the top of my head) all offer their very best lounges, generally, based on class of service and not FF status.

Those offering the best lounges based on FF status are outliers.
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Old Mar 16, 2022, 3:33 pm
  #2154  
 
Join Date: Mar 2021
Posts: 764
Originally Posted by work2fly
AA, UA, BA, AF, SQ, QR, LX and LH (off the top of my head) all offer their very best lounges, generally, based on class of service and not FF status.

Those offering the best lounges based on FF status are outliers.
It was about European lounges and if you count "real" F you are partly right.

AF: La Premier Lounge (terminal) is only available for F passengers on AF or Flying Blue elites in J paying an entrance fee of 500€ if my memory doesn't fail me.

LH/LX/OS: First terminal and lounges are available for LH/LX F pax. And Miles and More HON members. There is also a possibility for LH elites to pay their way in to the OS HON lounge in VIE. I think it is 150€ and is nothing like the LX ZRH F lounge or the LH FRA first terminal

BA: Concorde room is for BA F pax and Executive club members that accrue 5000 tier points (again on memory) they get the concord room card.

If its J pax versus top tiers you are wrong. J pax comes out short.

Regarding the others you are right. QR being the best example I know of with their dreadfull OW elite lounges in DOH, which is light years behind the Al Safwa and Al Mourjan lounges.

Last edited by Stil; Mar 20, 2022 at 10:50 am
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Old Mar 16, 2022, 3:37 pm
  #2155  
 
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I will say the smoked salmon and eggs were nice...omlette a little dry. We ended up delayed 3 hours and a plane change since the was a mechanical issue...new plane was a 330 and me and my son lost our eups - wife and daughter were booked business and stayed up front​​​​​​​ at least. 10 people were dropped from the flight and coming in tomorrow​​​​​​​
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Old Mar 16, 2022, 4:57 pm
  #2156  
 
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Regardless of which is better, you have to be offering lounge access for paying business. I don't know the breakdown of a given cabin for status versus non, but know quite a few people who always fly business for longer haul and pick the airline which best suits their travel plans unless price is a gross outlier. Lacking a lounge would be a nonstarter for them and I doubt there is any airline looking to disappoint paying business passengers.
I find myself wondering as we are hopefully coming out the pandemic whether airlines would consider their loyal base or uncommitted travellers as more valuable to appeal to and if they might tweak their rules as a result.

When did we talk about the effects of gifted status and rollovers - would that have been 18months ago? At the time, some of us were concerned that lounges would get busy. Last passed through YVR domestic Monday 7th in the afternoon and it was close to full. DW and I bagged the only pair of adjacent seats we could see. I don't think March break was a factor there and I don't see things getting more open as flight volumes hopefully start picking up. I think that line ups will soon become the new normal again, despite allowing full capacity.
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Old Mar 16, 2022, 5:15 pm
  #2157  
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Originally Posted by FlY2XS
Regardless of which is better, you have to be offering lounge access for paying business. I don't know the breakdown of a given cabin for status versus non, but know quite a few people who always fly business for longer haul and pick the airline which best suits their travel plans unless price is a gross outlier. Lacking a lounge would be a nonstarter for them and I doubt there is any airline looking to disappoint paying business passengers.
I find myself wondering as we are hopefully coming out the pandemic whether airlines would consider their loyal base or uncommitted travellers as more valuable to appeal to and if they might tweak their rules as a result.

When did we talk about the effects of gifted status and rollovers - would that have been 18months ago? At the time, some of us were concerned that lounges would get busy. Last passed through YVR domestic Monday 7th in the afternoon and it was close to full. DW and I bagged the only pair of adjacent seats we could see. I don't think March break was a factor there and I don't see things getting more open as flight volumes hopefully start picking up. I think that line ups will soon become the new normal again, despite allowing full capacity.
I think one of the bigger issues is the wide range of people who have entry now.

In 2020, I gifted 50K status when it became clear that none of the other select benefits were going to be useful that year. In January (?) 2021 I gifted 75K status because that was a COVID promotion for actually flying in 2020. These people still have that status through to next January.

Then there were all the promos to get a one-level upgrade in status. No status to 25K gets a few passes. 25K to 35K gets unlimited DOM/TB access for themself. 35K to 50K gets unlimited access for themselves, their "family", and a guest.

And then there was the unprecedented status match program they ran (with rampant fraud), giving even more people access.

***

Also, before COVID, access with a credit card wasn't nearly as common. There were also no status passes, that entitle the entire PNR to MLL access.

Everything above *** will resolve itself by next February, assuming nothing horrible happens.

But if there is a line, they really need to decide who they want to prioritize.

At check-in, it's SE, then J + *G, then other people eligible for priority (at airports that split it into the three different priority check-in lines).
For lounges, it's J (SS), then *G (Cafe, INT MLL), then credit cards (temporary (I think?) Cafe, plus all MLLs) and status passes (all MLLs), then other eligible people (35K, MLL passes).

Do you really want to tell a J pax flying YOW-YYZ-HND that yes, you can use the SS in YYZ because you're so valuable, but here in YOW there's a bunch of 35Ks and FOTSGs with MLL passes who were here first ?

If lines are the new normal, they need some kind of prioritization mechanism.

Another option is to keep it at 90% capacity so that "zone 1" can enter as soon as they show up. But then that needs clear labeling so the J pax knows they don't need to stand in line. "Boarding gates" would be much simpler, and I think just two signs/lines would be sufficient. Zone 1, and zones 2+. I believe the only people beyond 2 would be MLL passes. Throw anything operated by another airline in zone 2.
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Old Mar 19, 2022, 10:44 am
  #2158  
 
Join Date: Sep 2021
Posts: 38
Originally Posted by King Chung Huang
I had Schwartz's for lunch before heading to YUL. But, felt obliged to order a MLL Montreal Smoked Meat Sandwich anyways to check on its heft. I think it was less than what canadiancow reported in #2031; certainly not "packed" as YSJ8ed described in #2048!

The meat is a lie:


This is today, Mar. 19th at lunch..
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Old Mar 19, 2022, 11:05 am
  #2159  
 
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I've been late with these photos.
Can't remember the last time we've seen a LGA report on this thread.

LGA MLL visit in March.





LGA Breakfast Menu





Egg in a Bag


Strawberry Yogurt Parfait



The LGA Fruit Cup
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Old Mar 19, 2022, 11:33 am
  #2160  
 
Join Date: Sep 2021
Posts: 134
does any one had a issue that only can order the breakfast but can not order the lunch and dinner?
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