Jan 27, 2020, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund If your flight is cancelled for any reason and we dont rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund If your flight is cancelled for any reason and we dont rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
May 8, 2020 | 10:00 am
#1606
Join Date: Mar 2015
Location: Oakville, ON, Canada
Programs: AC 50K *G, Honors Gold, Bonvoy Gold
Posts: 131
I hope I can be patient as you.
May 8, 2020 | 10:29 am
#1607
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,900
We were having a discussion in this thread or another recently about loads and in-flight experience. Seems some people aren't too thrilled about planes being packed: https://globalnews.ca/news/6915723/e...ight-covid-19/
May 8, 2020 | 10:44 am
#1608
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 Plat, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,456
What is the average turn around time for the refund of taxes and fees on AE reward ticket cancellations? I cancelled my wife's ticket on April 28th and nothing is showing up on my cc yet. I know they said it can take 1 or 2 billing cycles but in the past it has been quick.
Any advice would be appreciated
Any advice would be appreciated
I cancelled a trip Monday after it became obvious that the A220 to SJC wasn't happenning . They told me even as Super Elite, the refund dept for taxes/fees is running a 4 to 6 weeks backlog.
May 8, 2020 | 10:56 am
#1609
Join Date: Feb 2020
Posts: 1,257
The next step for the DOT is that they will look at issues that generate many complaints, then start talking to the relevant airlines and fine them or take other punitive measures if they won't comply.
May 8, 2020 | 11:04 am
#1610
Join Date: Feb 2020
Posts: 1,257
Since Mikey Mike Mike 's flight seems to be Canada-UK, yes, we can probably set aside th US DOT talk for the moment.
Easiest thing to do is just file a chargeback with the card issuer and cite refusal to refund per EU261 rules. I've already been successful with that (not against AC, but other airlines) several times in this mess. No need to file any EU complaint or anything like that.
Of course, Mikey Mike Mike's flight hasn't yet been cancelled, and unless and until it is, he would be dependent on AC's policy for voluntary cancellations if he chooses not to travel.
Easiest thing to do is just file a chargeback with the card issuer and cite refusal to refund per EU261 rules. I've already been successful with that (not against AC, but other airlines) several times in this mess. No need to file any EU complaint or anything like that.
Of course, Mikey Mike Mike's flight hasn't yet been cancelled, and unless and until it is, he would be dependent on AC's policy for voluntary cancellations if he chooses not to travel.
https://www.cdrl.org.uk/
https://www.caa.co.uk/Passengers/Res...te-resolution/
May 8, 2020 | 11:49 am
#1611
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,900
For EC261 related complaints that involve Air Canada and UK airports, you file your complaint with the CDRL. They are the ones who handle Air Canada as well as other airlines:
https://www.cdrl.org.uk/
https://www.caa.co.uk/Passengers/Res...te-resolution/
https://www.cdrl.org.uk/
https://www.caa.co.uk/Passengers/Res...te-resolution/
May 8, 2020 | 12:48 pm
#1612
Join Date: Feb 2019
Posts: 554
Never imagined there would be a time when AA would have more Transborder flights out of YYC then AC & WS combined.
May 8, 2020 | 9:46 pm
#1614
Join Date: Oct 2013
Location: Montreal
Posts: 598
Go figure that AC would cancel the YVR-ANC-YVR and YVR-YYZ legs of my YYZ-ANC roundtrip J award booking for August right after the mileage sale. Do I need to request the refund of the award booking myself or is it automatic?
How likely does a YYZ-YVR-YYJ roundtrip in Y seem for August?
How likely does a YYZ-YVR-YYJ roundtrip in Y seem for August?
May 8, 2020 | 9:53 pm
#1615
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 18,113
... of course
May 8, 2020 | 11:36 pm
#1616
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,900
How likely does a YYZ-YVR-YYJ roundtrip in Y seem for August?
No, they did not.
May 9, 2020 | 12:41 am
#1617
Join Date: Apr 2019
Posts: 4
Looks like the A220 SJC-YYZ new route launch is a victim of the coronavirus. No direct flights are showing up in search results well into the future. Postponed indefinitely I suppose; doesn't make sense to keep it bookable for any time soon.
May 9, 2020 | 9:13 am
#1619
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,797
Sorry for my question if it has been asked already however I didn't feel like going through 107 pages of messages and when I searched, nothing came up.
What is the average turn around time for the refund of taxes and fees on AE reward ticket cancellations? I cancelled my wife's ticket on April 28th and nothing is showing up on my cc yet. I know they said it can take 1 or 2 billing cycles but in the past it has been quick.
Any advice would be appreciated
What is the average turn around time for the refund of taxes and fees on AE reward ticket cancellations? I cancelled my wife's ticket on April 28th and nothing is showing up on my cc yet. I know they said it can take 1 or 2 billing cycles but in the past it has been quick.
Any advice would be appreciated
May 9, 2020 | 11:18 am
#1620
Join Date: Jan 2010
Location: Halifax NS. (so no more BA across the pond)
Programs: BA Silver till Mar 26 then Adios Avios (and BA). No AC status. All quite liberating.
Posts: 424
Thanks for all the advice on my YYZ to London tickets. (especially ChrisA330 for the kind words)
I guess the added twist now (can't see it lasting long and talk about shutting the stable door after the horse has bolted!) is a 14 day compulsory quarantine on arrival in the uk which would make my 5 day trip a 19 day trip. (given the UK is THE hotspot in Europe) as is the US - coming from there makes sense but not from Canada.
We'll reflect on it for a few days, but I can see the UK government coming under tremendous pressure to lift or modify the 14 days. (all biz trips are off!)
We will be travelling in the winter for my partner's 50th to South America and so a full credit is perfect as we're confident we'd use it. I don't need the cash right now, but certainty around my trip is priceless right now.
Thanks again
I guess the added twist now (can't see it lasting long and talk about shutting the stable door after the horse has bolted!) is a 14 day compulsory quarantine on arrival in the uk which would make my 5 day trip a 19 day trip. (given the UK is THE hotspot in Europe) as is the US - coming from there makes sense but not from Canada.
We'll reflect on it for a few days, but I can see the UK government coming under tremendous pressure to lift or modify the 14 days. (all biz trips are off!)
We will be travelling in the winter for my partner's 50th to South America and so a full credit is perfect as we're confident we'd use it. I don't need the cash right now, but certainty around my trip is priceless right now.
Thanks again