Originally Posted by
canadiancow
And that is true, but the way you said it could lead someone to believe they CANNOT get a refund from AC.
I foresee a DOT enforcement notice (or whatever they call it) in the near future. That would at least handle the US side of things.
The next step for the DOT is that they will look at issues that generate many complaints, then start talking to the relevant airlines and fine them or take other punitive measures if they won't comply.