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Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts

Old Jan 27, 20, 3:42 pm
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Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")

Unlimited changes. No change fees. Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.

If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.

If your flight is cancelled, you get a refund If your flight is cancelled for any reason and we dont rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.

Need to cancel? Save the value for future travel If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.

Flexibility with Aeroplan bookings Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
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Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts

Old May 5, 20, 2:39 pm
  #1561  
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@OccasionallyFlying
Great report and photos. Thanks for sharing. Food quantities look very nice and some yum-looking items.
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Old May 5, 20, 3:03 pm
  #1562  
 
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Nice post / pix and thanks for sharing the service details.

I guess the seat full of crumbs will soon be only a distant memory.
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Old May 5, 20, 5:06 pm
  #1563  
 
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Originally Posted by Bohemian1
Nice post / pix and thanks for sharing the service details.

I guess the seat full of crumbs will soon be only a distant memory.
Because it has been so long since you sat in one or because of the cleaning enhancements?
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Old May 5, 20, 7:36 pm
  #1564  
 
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I have an unused non-refundable ticket from a flight for December 2019 I booked and cancelled myself. Could I reuse that to book a flight in the future worth about the same value so that I can turn around, cancel it and get a travel/flight credit valid for 24 months ?
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Old May 5, 20, 7:42 pm
  #1565  
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Originally Posted by hoipolloi
I have an unused non-refundable ticket from a flight for December 2019 I booked and cancelled myself. Could I reuse that to book a flight in the future worth about the same value so that I can turn around, cancel it and get a travel/flight credit valid for 24 months ?
Possibly, but since you cancelled it long before COVID was an issue, you would probably have to pay the change fee to re-book it. You'd also have to pay any difference in fare etc. You can work the latter down by trying to find some itinerary where the difference was minimal, but to avoid losing value, you're probably still going to have to pay a few bucks.

So do you really want to pay a bunch of cash out of pocket just to extend your credit now? Or would you rather wait a bit and see if AC introduces some policy to extend pre-existing credits?
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Old May 5, 20, 8:31 pm
  #1566  
 
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Originally Posted by Adam Smith
So do you really want to pay a bunch of cash out of pocket just to extend your credit now? Or would you rather wait a bit and see if AC introduces some policy to extend pre-existing credits?
What are people's thoughts on the chances of this happening...?
Dependent on travel volume / patterns and global border closures?
Or does it depend on AC on the tech side and them implementing their own "Travel Bank" (like WJ), as they've been rumoured to be doing.
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Old May 5, 20, 9:31 pm
  #1567  
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Originally Posted by CanadianMike
What are people's thoughts on the chances of this happening...?
Dependent on travel volume / patterns and global border closures?
Or does it depend on AC on the tech side and them implementing their own "Travel Bank" (like WJ), as they've been rumoured to be doing.
They already have a way to extend outstanding credits - a while back there was something about extending the expiry of recently cancelled tickets (COVID-related) to the new 24-month policy, if I recall correctly.

I don't know how generous they'll be with tickets cancelled prior to coronavirus being a problem, but at some point one would think they'd have to start giving some extensions on those too.

A WS-style travel bank would be wonderful, but I wouldn't count on it.
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Old May 5, 20, 9:33 pm
  #1568  
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Originally Posted by Adam Smith
I don't know how generous they'll be with tickets cancelled prior to coronavirus being a problem, but at some point one would think they'd have to start giving some extensions on those too.
I'd look at the same way as flight passes. It'll probably happen, but I suspect it's technically much more challenging.
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Old May 5, 20, 9:41 pm
  #1569  
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Originally Posted by canadiancow
I'd look at the same way as flight passes. It'll probably happen, but I suspect it's technically much more challenging.
No doubt about that. With credits that have already been issued, do you think there will even be a way to do it automatically, or is it going to have to be more like a waiver and it will be up to the customer to phone in and the agent to look up when it was cancelled and whether it's eligible for the extension?
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Old May 5, 20, 9:50 pm
  #1570  
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Originally Posted by Adam Smith
No doubt about that. With credits that have already been issued, do you think there will even be a way to do it automatically, or is it going to have to be more like a waiver and it will be up to the customer to phone in and the agent to look up when it was cancelled and whether it's eligible for the extension?
I have no idea. I don't think I've ever used a credit.
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Old May 6, 20, 10:08 am
  #1571  
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Originally Posted by Adam Smith
Is AC's management of credits really any worse than UA's though? Last time I had something cancelled with UA, it was basically the same as AC. In terms of having to track the credit yourself etc. But it has been years.
Clearly not that hard to implement.
https://www.flyertalk.com/forum/unit...m-account.html
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Old May 6, 20, 10:16 am
  #1572  
 
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Originally Posted by rankourabu
Clearly not that hard to implement.
https://www.flyertalk.com/forum/unit...m-account.html
Sorcery!
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Old May 6, 20, 12:37 pm
  #1573  
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Originally Posted by rankourabu
Clearly not that hard to implement.
https://www.flyertalk.com/forum/unit...m-account.html
But this is Air Canada. Imagine how many meetings they'd have to have with IBM just to agree on how much extra IBM would charge them for something like this!
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Old May 6, 20, 3:47 pm
  #1574  
 
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Air Canada Toronto Tel Aviv input for future travel

Confession ...I am a BA frequent flyer but with the uncertainty of those flights I am looking at option B which is TLV to YYZ. The AC site suggests that there are bookable mid to end of June flights but would appreciate further comments from those with more AC knowledge than I may glean from research.
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Old May 6, 20, 3:54 pm
  #1575  
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Are you asking our perspective on whether those flights will operate or not? I don't think anyone here can give you a concrete answer, but the risk is probably no higher or lower booking with AC than with BA.
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