Jan 27, 20, 3:42 pm
Last edit by: Adam Smith
Key points of AC COVID change/cancellation policy [as of December 10, 2021]:
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
(see this page under "Changes and cancellations")
Unlimited changes. No change fees. – Until December 31, 2021, if you want to change your flight, we'll waive the change fee. After December 31, 2021, you can make one change at no extra charge. If your new fare has a higher price, you only need to pay the difference from your original fare.
If Air Canada changes the time of your flight, you make a change for free.*
*Within 3 days for North American destinations and 7 days for international and sun destinations.
If your flight is cancelled, you get a refund – If your flight is cancelled for any reason and we don’t rebook you on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary, you can request a refund.
Need to cancel? Save the value for future travel – If you need to cancel a booking, the full value can be transferred to an Air Canada Travel Voucher, which never expires and is fully transferrable, or converted into Aeroplan points with a 65% bonus. Refundable tickets are always refundable.
Flexibility with Aeroplan bookings – Until December 31, 2021, if you want to change your Aeroplan flight reward, we'll waive all change fees. After December 31, 2021, you can still make one change without a fee.
Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
May 5, 20, 2:39 pm
#1561
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
@OccasionallyFlying
Great report and photos. Thanks for sharing. Food quantities look very nice and some yum-looking items.
Great report and photos. Thanks for sharing. Food quantities look very nice and some yum-looking items.
May 5, 20, 3:03 pm
#1562
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 5,725
Nice post / pix and thanks for sharing the service details.
I guess the seat full of crumbs will soon be only a distant memory.
I guess the seat full of crumbs will soon be only a distant memory.
May 5, 20, 5:06 pm
#1563
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,134
May 5, 20, 7:36 pm
#1564
Join Date: Feb 2020
Posts: 1,158
I have an unused non-refundable ticket from a flight for December 2019 I booked and cancelled myself. Could I reuse that to book a flight in the future worth about the same value so that I can turn around, cancel it and get a travel/flight credit valid for 24 months ?
May 5, 20, 7:42 pm
#1565
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, DL PM, WS Plat, BA Bronze, Marriott Titanium, Hilton/Radisson Gold, Accor Silver
Posts: 15,768
So do you really want to pay a bunch of cash out of pocket just to extend your credit now? Or would you rather wait a bit and see if AC introduces some policy to extend pre-existing credits?
May 5, 20, 8:31 pm
#1566
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 862
Dependent on travel volume / patterns and global border closures?
Or does it depend on AC on the tech side and them implementing their own "Travel Bank" (like WJ), as they've been rumoured to be doing.
May 5, 20, 9:31 pm
#1567
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, DL PM, WS Plat, BA Bronze, Marriott Titanium, Hilton/Radisson Gold, Accor Silver
Posts: 15,768
I don't know how generous they'll be with tickets cancelled prior to coronavirus being a problem, but at some point one would think they'd have to start giving some extensions on those too.
A WS-style travel bank would be wonderful, but I wouldn't count on it.
May 5, 20, 9:33 pm
#1568
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 42,964
I'd look at the same way as flight passes. It'll probably happen, but I suspect it's technically much more challenging.
May 5, 20, 9:41 pm
#1569
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, DL PM, WS Plat, BA Bronze, Marriott Titanium, Hilton/Radisson Gold, Accor Silver
Posts: 15,768
No doubt about that. With credits that have already been issued, do you think there will even be a way to do it automatically, or is it going to have to be more like a waiver and it will be up to the customer to phone in and the agent to look up when it was cancelled and whether it's eligible for the extension?
May 5, 20, 9:50 pm
#1570
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, UA Gold, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Silver
Posts: 42,964
No doubt about that. With credits that have already been issued, do you think there will even be a way to do it automatically, or is it going to have to be more like a waiver and it will be up to the customer to phone in and the agent to look up when it was cancelled and whether it's eligible for the extension?
May 6, 20, 10:08 am
#1571
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,989
May 6, 20, 10:16 am
#1572
Join Date: Apr 2020
Posts: 16
Clearly not that hard to implement.
https://www.flyertalk.com/forum/unit...m-account.html
https://www.flyertalk.com/forum/unit...m-account.html
May 6, 20, 12:37 pm
#1573
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, DL PM, WS Plat, BA Bronze, Marriott Titanium, Hilton/Radisson Gold, Accor Silver
Posts: 15,768
Clearly not that hard to implement.
https://www.flyertalk.com/forum/unit...m-account.html
https://www.flyertalk.com/forum/unit...m-account.html
May 6, 20, 3:47 pm
#1574
Join Date: Jan 2013
Location: Vancouver
Programs: BA, Alaska, AA, KLM, Delta
Posts: 990
Air Canada Toronto Tel Aviv input for future travel
Confession ...I am a BA frequent flyer but with the uncertainty of those flights I am looking at option B which is TLV to YYZ. The AC site suggests that there are bookable mid to end of June flights but would appreciate further comments from those with more AC knowledge than I may glean from research.
May 6, 20, 3:54 pm
#1575
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, DL PM, WS Plat, BA Bronze, Marriott Titanium, Hilton/Radisson Gold, Accor Silver
Posts: 15,768
Are you asking our perspective on whether those flights will operate or not? I don't think anyone here can give you a concrete answer, but the risk is probably no higher or lower booking with AC than with BA.
