rankourabu

Has there been any claims under the new rules that have been paid out?

Any?

Bohemian1

Early days, so I'm not sure the question is even relevant yet.

Hopefully we will hear about more cases and be able to figure our what, if any gets compensated and how.

Unmaxdemax

Hey Mr/Mrs know-it-all. Claim went through and got something (not a 15% voucher ahaha).

I fly a lot with AC and they are usually pretty good.

bocastephen

Where/how did you file a claim? I need to file one for a forced overnight due to a mechanical cancelation within AC's control.

dinotoon

I just submitted a claim for a mechanical delay which caused my to get to my final destination 25 hours later than scheduled. No compensation because it was mechanical and therefore a safety issue.

gcashin

Looking for input on whether others have had any luck in getting AC to pay compensation for delays where AC swaps out aircraft, even though the originally assigned inbound arrives on time and didn't have any maintenance issues:

• Flying LAS-YYC 12:15 PM flight, posted a delayed ~3+ hours
• Originally scheduled inbound flight YUL-LAS on Fin 257 arrives on time, but then gets reassigned to go back to YUL
• LAS-YYC gets reassigned to Fin 251 that has a scheduled arrival time of 2:41 PM, more than 2 hours after our flight is scheduled to leave

I expect they'll likely claim it was a safety issue, but they've reassigned an aircraft that's scheduled arrival time is 2.5 hours after our flight was supposed to depart, so seems more of a scheduling issue. Thoughts? Anyone had luck getting AC to pay compensation in this type of scenario?

canopus27

The question of which aircraft was (possibly) assigned to which flight, and which changes were made at any point regarding the specific aircraft used to operate a flight ... those issues are not relevant at all. There are absolutely no guarantees made about the specific plane, and changes are made daily and at the last minute about the selection of which fin number is used to operate which flight.

The only thing that matters is what time your actual plane actually departed. If your flight was late enough, then you could try to claim compensation. It's a crap shoot how AC declare what the reason is, and whether or not that makes you eligible for compensation. I think most people on here are not thrilled at the size of the loophole that TC decided to give the airlines ... but the issue of AC changing from fin A to fin B is not relevant.

canadiancow

But assigning an aircraft that arrives 2 hours after your scheduled departure is relevant.

Davvidd

This is the problem with the Canadian government. It's a cop out. This is the worst passenger rights bill ever passed.

canopus27

Not sure. I mean, it's relevant that your flight is now guaranteed to be at least 2 hours late ... and I suppose it makes it easier for you to predict a delay in advance ..... but for compensation purposes, does cause of that delay have a bearing on things?

AC will either claim safety violation or not, I'm assuming that the new plane aspect doesn't change that claim on their part.

RangerNS

It does, but it shouldn't. The regs should be any delay. The actuaries can figure out the rate of never (statistically speaking) happenings of 9/11 type delays and work backwards.

And then the carriers can work out the cost/benefit of preemptive maintenance and super tight block times.

Anything less than any delay employs lawyers, not provides service to customers.

But that isn't what we have

Bartolo

Trying to help a relative (FOTSG). He was on ACr 1826 (19 January, PSP-YYZ, expected departure time 12:30 pm, revenue tx). On this route, the aircraft returns to YYZ after unloading and re-loading. Crew does not normally de-plane.

As I understand it, there were a series of delays. Boarding was about to commence for the return to YYZ (1:30 pm) when there was an announcement that the flight was cancelled. FA was injured on the southbound flight. Pax were advised there was now an insufficient number of crew to operate the flight and no replacement available. Remaining crew and pax were sent to a hotel and pax given a $10 voucher for lunch only (no voucher for dinner or breakfast).

Flight was rescheduled and departed the next day with a new FA brought in. Flight is double catered out of YYZ. No food for return flight because all catering was tossed. Pax given vouchers in the gate area. Cards for a promo code were provided to pax when the flight departed. No mention, as far as I can tell, of the new Passenger Rights Legislation. Delay was approximately 21 hours.

He has received several emails from AC about the situation. One stated the flight had been cancelled and another indicated it was disrupted. The stated reason (by AC) for the cancellation was crew constraints. Flightaware states flight was cancelled.

I reviewed the new legislation and read the above posts. Originally, I thought this delay would not qualify for compensation under the new rules but an earlier poster indicated success when the cancellation reason was “crew constraints”. For the time being, I suggested he not to accept the promo code offer in the event it affects his ability to claim under the new legislation.

Grateful for any thoughts as to whether a claim should be made under the new legislation and opinions about whether the promo code offer should be accepted. Many thanks, in advance.

syntxerr

Is there any way to request a followup on this? If they say 'safety' do we have rights to get documents proving such? If a crew goes over - we had a delay for unavailability and they claim safety, can we complain anywhere?

acysb87

I also received a very favorable response from AC Customer service on my recent issue, in the form of electronic credits.

eigenvector

There is a claim form specifically for >3 hour delays on the AC website:
https://accc-prod.microsoftcrmportal...-cancellation/