Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Claiming compensation from AC under APPR (Air Passenger Protection Regulations)

Claiming compensation from AC under APPR (Air Passenger Protection Regulations)

    Hide Wikipost
Old Aug 24, 22, 6:47 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Adam Smith
Wiki Link
AC Delayed/Cancelled Flight Compensation Threads

There are several threads on compensation for delayed/cancelled flights operated by AC.

If your question is about APPR (Canadian regulations), this is the correct thread.

For information regarding which regime(s) you're eligible for compensation under, or which would be more favourable, please see: Air Canada Compensation For Delayed/Cancelled Flights

For information on claiming compensation under EU rules (a.k.a. EU261 or EC261), please see: Claiming EU261 Compensation from AC
Print Wikipost

Old Jan 7, 20, 4:57 pm
  #16  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,529
Originally Posted by Bohemian1 View Post
Why are you so certain it will be rejected?
Has there been any claims under the new rules that have been paid out?

Any?
rankourabu is offline  
Old Jan 7, 20, 8:24 pm
  #17  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 4,875
Originally Posted by rankourabu View Post
Has there been any claims under the new rules that have been paid out?

Any?
Early days, so I'm not sure the question is even relevant yet.

Hopefully we will hear about more cases and be able to figure our what, if any gets compensated and how.
Bohemian1 is online now  
Old Jan 25, 20, 6:56 pm
  #18  
Original Poster
 
Join Date: Jan 2014
Programs: Mileage plus
Posts: 80
Hey Mr/Mrs know-it-all. Claim went through and got something (not a 15% voucher ahaha).

I fly a lot with AC and they are usually pretty good.
Unmaxdemax is offline  
Old Jan 25, 20, 11:26 pm
  #19  
FlyerTalk Evangelist
 
Join Date: Sep 2002
Location: LAX/TPE
Programs: CO Platinum 1K, United 1K, SPG LT Platinum, National Executive Elite, Platinum TSA Hater
Posts: 38,851
Originally Posted by Unmaxdemax View Post
Hey Mr/Mrs know-it-all. Claim went through and got something (not a 15% voucher ahaha).

I fly a lot with AC and they are usually pretty good.
Where/how did you file a claim? I need to file one for a forced overnight due to a mechanical cancelation within AC's control.
bocastephen is offline  
Old Jan 26, 20, 9:36 am
  #20  
 
Join Date: May 2012
Location: YXE
Programs: AC*100K MM, HHonors Diamond
Posts: 211
Originally Posted by bocastephen View Post
Where/how did you file a claim? I need to file one for a forced overnight due to a mechanical cancelation within AC's control.
I just submitted a claim for a mechanical delay which caused my to get to my final destination 25 hours later than scheduled. No compensation because it was mechanical and therefore a safety issue.
dinotoon is offline  
Old Jan 26, 20, 1:52 pm
  #21  
 
Join Date: Oct 2012
Location: YYC
Programs: UA 1K, AC E50, Marriott Titanium
Posts: 2,258
Looking for input on whether others have had any luck in getting AC to pay compensation for delays where AC swaps out aircraft, even though the originally assigned inbound arrives on time and didn't have any maintenance issues:
  • Flying LAS-YYC 12:15 PM flight, posted a delayed ~3+ hours
  • Originally scheduled inbound flight YUL-LAS on Fin 257 arrives on time, but then gets reassigned to go back to YUL
  • LAS-YYC gets reassigned to Fin 251 that has a scheduled arrival time of 2:41 PM, more than 2 hours after our flight is scheduled to leave
I expect they'll likely claim it was a safety issue, but they've reassigned an aircraft that's scheduled arrival time is 2.5 hours after our flight was supposed to depart, so seems more of a scheduling issue. Thoughts? Anyone had luck getting AC to pay compensation in this type of scenario?
gcashin is offline  
Old Jan 26, 20, 2:16 pm
  #22  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC*S100K ACMM / HH Diamond
Posts: 2,601
The question of which aircraft was (possibly) assigned to which flight, and which changes were made at any point regarding the specific aircraft used to operate a flight ... those issues are not relevant at all. There are absolutely no guarantees made about the specific plane, and changes are made daily and at the last minute about the selection of which fin number is used to operate which flight.

The only thing that matters is what time your actual plane actually departed. If your flight was late enough, then you could try to claim compensation. It's a crap shoot how AC declare what the reason is, and whether or not that makes you eligible for compensation. I think most people on here are not thrilled at the size of the loophole that TC decided to give the airlines ... but the issue of AC changing from fin A to fin B is not relevant.
canopus27 is offline  
Old Jan 26, 20, 3:44 pm
  #23  
FlyerTalk Evangelist
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, Bonvoy Tit LT Sil, Hyatt Glob, HH Diamond, Accor Gold, UA Silver
Posts: 39,948
But assigning an aircraft that arrives 2 hours after your scheduled departure is relevant.
gcashin likes this.
canadiancow is offline  
Old Jan 26, 20, 4:05 pm
  #24  
formerly dav662
 
Join Date: Jun 2005
Programs: EVA Air , * G, QR Privilege Club S
Posts: 3,579
This is the problem with the Canadian government. It's a cop out. This is the worst passenger rights bill ever passed.
Antonio8069 likes this.
Davvidd is offline  
Old Jan 26, 20, 4:41 pm
  #25  
 
Join Date: Dec 2011
Location: YYZ
Programs: AC*S100K ACMM / HH Diamond
Posts: 2,601
Originally Posted by canadiancow View Post
But assigning an aircraft that arrives 2 hours after your scheduled departure is relevant.
Not sure. I mean, it's relevant that your flight is now guaranteed to be at least 2 hours late ... and I suppose it makes it easier for you to predict a delay in advance ..... but for compensation purposes, does cause of that delay have a bearing on things?

AC will either claim safety violation or not, I'm assuming that the new plane aspect doesn't change that claim on their part.
Antonio8069 likes this.
canopus27 is offline  
Old Jan 26, 20, 4:46 pm
  #26  
 
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Elite/Ambassador. NEXUS, National
Posts: 3,828
Originally Posted by canopus27 View Post
but for compensation purposes, does cause of that delay have a bearing on things?
It does, but it shouldn't. The regs should be any delay. The actuaries can figure out the rate of never (statistically speaking) happenings of 9/11 type delays and work backwards.

And then the carriers can work out the cost/benefit of preemptive maintenance and super tight block times.

Anything less than any delay employs lawyers, not provides service to customers.

But that isn't what we have
RangerNS is offline  
Old Jan 26, 20, 6:05 pm
  #27  
 
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 1,994
Trying to help a relative (FOTSG). He was on ACr 1826 (19 January, PSP-YYZ, expected departure time 12:30 pm, revenue tx). On this route, the aircraft returns to YYZ after unloading and re-loading. Crew does not normally de-plane.

As I understand it, there were a series of delays. Boarding was about to commence for the return to YYZ (1:30 pm) when there was an announcement that the flight was cancelled. FA was injured on the southbound flight. Pax were advised there was now an insufficient number of crew to operate the flight and no replacement available. Remaining crew and pax were sent to a hotel and pax given a $10 voucher for lunch only (no voucher for dinner or breakfast).

Flight was rescheduled and departed the next day with a new FA brought in. Flight is double catered out of YYZ. No food for return flight because all catering was tossed. Pax given vouchers in the gate area. Cards for a promo code were provided to pax when the flight departed. No mention, as far as I can tell, of the new Passenger Rights Legislation. Delay was approximately 21 hours.

He has received several emails from AC about the situation. One stated the flight had been cancelled and another indicated it was disrupted. The stated reason (by AC) for the cancellation was crew constraints. Flightaware states flight was cancelled.

I reviewed the new legislation and read the above posts. Originally, I thought this delay would not qualify for compensation under the new rules but an earlier poster indicated success when the cancellation reason was crew constraints. For the time being, I suggested he not to accept the promo code offer in the event it affects his ability to claim under the new legislation.

Grateful for any thoughts as to whether a claim should be made under the new legislation and opinions about whether the promo code offer should be accepted. Many thanks, in advance.
Bartolo is offline  
Old Jan 27, 20, 3:17 pm
  #28  
 
Join Date: Mar 2015
Posts: 25
Is there any way to request a followup on this? If they say 'safety' do we have rights to get documents proving such? If a crew goes over - we had a delay for unavailability and they claim safety, can we complain anywhere?
syntxerr is offline  
Old Jan 28, 20, 2:59 am
  #29  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Posts: 12,048
Originally Posted by Unmaxdemax View Post
Hey Mr/Mrs know-it-all. Claim went through and got something (not a 15% voucher ahaha).

I fly a lot with AC and they are usually pretty good.
I also received a very favorable response from AC Customer service on my recent issue, in the form of electronic credits.
acysb87 is offline  
Old Jan 28, 20, 1:01 pm
  #30  
 
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,660
Originally Posted by bocastephen View Post
Where/how did you file a claim? I need to file one for a forced overnight due to a mechanical cancelation within AC's control.
There is a claim form specifically for >3 hour delays on the AC website:
https://accc-prod.microsoftcrmportal...-cancellation/
eigenvector is offline  

Thread Tools
Search this Thread