kiloohm

Just went through this thread and I don't see many references so my situation.

I was flying on a United ticket FSD-ORD-YYZ. All flights were UA metal.

Upon arriving in ORD, my flight was cancelled due to weather which is clearly not eligible. I was rebooked the next day on UA flight to ORD-CLE and AC flight CLE-YYZ with a total delay of 18 hours.

Arriving in CLE, my flight AC CLE-YYZ was cancelled due to crew constraints. Rebooked on next flight with additional delay of 4 hours.

I will therefore get home 24 hours after scheduled arrival.

With 2 reasons, one eligible and not the other, what happens. Do I get the 4 hour compensation or the 24 hours? And who do I file the complaint to? United or Air Canada?

canadiancow

1. I'm surprised you accepted ORD-CLE-YYZ
2. AC only owes you for 4 hours
3. UA might give you something, but it won't be under the regs

YEG USER

Thanks for posting the link. I'm always paranoid about entering data into links/websites I don't recognize on public forums (if the link was to aircanada.com I wouldn't have thought twice about it).

Anyways, if anyone is paranoid like me and wants to navigate to the form from the aircanada.com website, here is where you can find it.

From aircanada.com, click on "customer support" at the top of the page. Then click on Frequently Asked Questions. Under "what happens if my flight is delayed?" section there is a link to the General Terms and Conditions of Carriage. Under the section titled "In the event of an extended delay or a cancellation" there is section 4 - "Your Recourses" and the link to the webform can be found there (actually that page contains another link to the actual form)...

Bartolo

I posted upthread about a relative’s situation. He filed a claim. Denied but e-coupon “as goodwill” given.

The more interesting thing is that the claim was denied because AC does not have a crew base at the departure airport. If this is true under the new legislation, it will impact many claims because there are a limited number of crew bases.

Thoughts? Next steps?

canadiancow

...wat

eigenvector

Obviously the location and number of AC crew bases is outside of the airline's control.

Sopwith

It seems typical of AC that something like this would be buried deep in the virtual bowels of their public portal. But then if you ask them they’ll say “It’s on the web site.”

Stranger

Court denies airlines appeal.

https://www.cbc.ca/news/business/pas...ghts-1.5485947

If that's what AC was wating for, won't help....

bocastephen

How long does it usually take before I get the finger from AC on my original claim? I assume once they do this, there is an option to respond directly to them, or do I just need to go straight to small claims court?

Stranger

I got a negative answer the next day. Sent them a mail pointing out that they answered about the wrong flight. That was over two weeks ago. Ready to go to the CTA. Which might be slow but less onerous then small claims.

YEG USER

I had 2 separate flights over the past month. 1 delayed by 4 hours, the other by almost 24. I submitted the claim for the 4 hour delay a few minutes after I submitted the one for the 24 hour delay.

For the 4 hour delay I received the rejection within 24 hours of submission. It stated:

No "reply to" information was provided if I disagreed with the information they provided.

Now, I was fully expecting this rejection. I'm curious to see how they respond to the 24 hour delay as I submitted that claim almost a week ago. The issue on that one was 24hr delay was crew scheduling, so who knows what the response will be. I'm hoping that the fact that the response is taking longer than the other one is a good thing...

ProfessorPlum168

I didn't read most of the replies, but I had a YVR-SFO flight on AC Jazz that was delayed for 4 hours 15 minutes because of fog and rain in SF, first week of Dec 2019. Since it was on a Saturday evening, no customer service people were around, which I understood to be pretty normal, as even the restaurants close by 8pm. I complained that there was no customer service which denied me the opportunity to attempt to go on alternate flights (say to SJC or to take United), and of course the standard 2 hour hold times on the AC customer service line was of no use. To my surprise, they offered me a coupon for 30% off of my next flight.

YEG USER

FYI your flight would have been before the new Canadian regulations came into effect which mandate certain compensation levels in certain cases. While not really applicable to this thread, it's good to know you got something!

I too had a delay before the new rules came into effect and got a decent % discount code as good will. IMHO it seems like AC might have been more generous with goodwill compensation under the old regime. Now that there are loopholes enshrined in law they seem to be getting more stingy.

canadiancow

Yeah, I'd take 30% over a few hundred dollars any day.

hoipolloi

Say I check-in online, get to the airport then learn that my 1PM departure scheduled flight will have a delay of several hours and won't depart until 8PM. Am I still eligible for flight delay compensation under APPR if I contact Air Canada to be reaccomodated/rebooked on a flight that departs at 5PM the same day or 8AM the following day and I ultimately travel on a different flight ?

Most steerage fliers would take the cash